Improve the Process
Problem Solving Process
Use the Problem Solving Process to identify the root causes of delay, waste, rework, and cost. Like a weed in a garden, we must pull up the root as well as the visible part of the plant (the symptom) to ensure that the problem will never come back.
Key Tools to Reduce Errors
Line Graph of Errors Over Time
Pareto Chart of Errors by Category
Fishbone Diagram to Document Root Causes
Select team members who have direct experience with the problem and it's ongoing cost to the company, customers, and employees.
Key Tools to Reduce Delay
Value Added Flow Analysis
- Have you identified and removed any non-value added idle time (arrows), activities (boxes), or rework loops from your process? Yes
No-Use Value-Added Flow Analysis To Remove Non-Value Added Steps from the Process
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QI Macros add-in for Excel.
