Improve the Process

Problem Solving Process

Use the Problem Solving Process to identify the root causes of delay, waste, rework, and cost. Like a weed in a garden, we must pull up the root as well as the visible part of the plant (the symptom) to ensure that the problem will never come back.


Key Tools to Reduce Errors

Line Graph of Errors Over Time
line graph
Pareto Chart of Errors by Category
pareto chart
Fishbone Diagram to Document Root Causes
fishbone diagram


Select team members who have direct experience with the problem and it's ongoing cost to the company, customers, and employees.

Key Tools to Reduce Delay

Value Added Flow Analysis

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