Home »
Blog
Improvement Insights Blog
Latest Posts
Over 200 people signed up for this webinar, with Jay Arthur demonstrating how to teach Lean Six Sigma in one day and generate results, while also answering questions asked by attendees.
Jay Arthur is the author of “Lean Six Sigma Demystified” which is now in its 2nd edition.
You can learn more about Jay’s Agile Lean Six Sigma Trainer Training by clicking HERE.
If you’re interested in learning more about Jay’s ideas on Agile Lean Six Sigma, you can download a free brief summary of Jay’s ideas in his “Agile Lean Six Sigma Manifesto,” available at THIS link.
Continue Reading "1/16/25 Agile Lean Six Sigma Webinar"
Posted by Jay Arthur in Jay Arthur Blog.
Over 40 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.
Here are the books Jay mentions in the video:
You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.
Continue Reading "1/14/25 Healthcare Data Analytics Webinar"
Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.
Harvard Business Review (Jan 2025) argues for a renaissance, a rebirth of process management and quality improvement. Here’s why:
You might want to order reprints of these articles and forward them to your leadership. (HBR Reprint S25011)
Download my free eBook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“In the most recent issue of Harvard Business Review (I think this is January 2025), shockingly enough, what did I discover? An article about Process Management! Oh my gosh!
“The closing argument in here from these folks is:
“It’s time for senior management to put process back on their radar screens and begin to sort out how to make it better in their departments.”
Continue Reading "Process Management Rises from the Ashes"
Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.
Over 40 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.
If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.
Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.
Continue Reading "*Latest webinar: 1/7/25 QI Macros webinar"
Posted by Jay Arthur in Data Mining, Excel, QI Macros, Webinar.
Don’t try and invent new data. There’s a lot of data out there you can use right now, today, to make an improvement. Here’s how:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“All too often, I see people try to follow DMAIC: “Well, we’re going to Define, and then we’ve got to go find some Measurements and spin up some measurements…”
“I’m telling you that every company in this world is awash in data about how things work. There’s tons of data out there, okay? Go find data that exists about a problem that you have, and use the data that’s already there to solve [that problem] and improve that process.
Continue Reading "You Already Have All The Data You Need"
Posted by Jay Arthur in Improvement Insights.
Much of Six Sigma is focused on quantitative data (numbers). But what about qualitative data (text)? How can you use it to improve?
“I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“You know, most of Lean and Six Sigma is focused on quantitative data: numbers, things you can count, right? But there are qualitative data that we need to analyze. You need a little different toolkit for some of those things.
“For example, if you have a call center and reps are typing in comments from customers, that’s all words, right? How do we analyze words?
Continue Reading "Qualitative Data Analysis"
Posted by Jay Arthur in Improvement Insights.
Some people lord their knowledge of Six Sigma and statistics over those who don’t have their depth of knowledge and that’s bad for the planet. Here’s why:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“One of the things I see out there in the world is people want to lord their knowledge of Lean and Six Sigma and statistics and whatever over those people who were unwashed and uneducated. That’s bad, right?
“We want to be an invitation; we want to get everybody doing it, right? Those people that do that, I call them ‘Stat Bastards’ because… what are they doing?
Continue Reading "Create a Safe Space for Lean Six Sigma"
Posted by Jay Arthur in Improvement Insights.
Over 200 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.
You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.
If you’d like to see a short demo video to see how our software is used in healthcare organizations like yours, click this DEMO link.
If you’ve never used QI Macros and would like to try it out for free, you can sign up for a free 30 day trial at THIS link.
Continue Reading "12/17/24 Healthcare Data Analytics Webinar"
Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Jay Arthur Blog, Lean, QI Macros, Six Sigma.
Control charts have been around for 100 years. Why isn’t everyone using them?
“I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“I was at the American Society for Quality World Conference on Quality and Improvement and some guy came up to me and started wanting to argue with me about how you can’t use control charts for non-normal data. He was ranting about that… and by the way, Donald Wheeler has already answered that question: Yes you can; shut up. All right?
“But, you know, control charts have been around for 100 years.
Continue Reading "Control Charts are 100 years old"
Posted by Jay Arthur in Improvement Insights.
A restaurant refused to add two people to a reservation. What did our daughter Tina say? What can you learn from this?
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“Our daughter Tina… one of our granddaughters graduated from college at DU and Tina had scheduled a lunch at a local restaurant, but she needed to add two people. She’d [made the reservation] online; she called in and said, “I’d like to add two people.” They said, “We can’t do that.” She said “What?” “We can’t do that because you made it online so we can’t adjust it here.”
Continue Reading "You’re Dead to Me"
Posted by Jay Arthur in Improvement Insights.
