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Improvement Insights Blog

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11/29/22 Healthcare Data Analytics Webinar

Over 130 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.

https://www.qimacros.com/pdf/Zero-Harm-Trillion-Dollar-Prescription.pdf If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help to generate a quote to upgrade all the users at your organization or by just guiding you through the purchasing process.

Posted by Jay Arthur in Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

Control Charts are Like Heart Monitors for Your Business

Ever seen a heart monitor at a hospital? Control charts perform the same function with almost every aspect of your business.



“If you’ve ever been to a hospital, you may have noticed somebody hooked up to a heart monitor, and it’s going [gestures]. Right? So that monitors the heart rate of that patient, and you can tell if it’s getting crazy or it’s starting to trend down, which means you need a rapid response team to come in and make sure they’re not dying.

“So that’s the idea of a heart monitor, but that’s what a control chart is. It’s like a heart monitor for a hospital (or any other business).

Posted by Jay Arthur in Improvement Insights.

The Postal Service is Kaput

The postal service in my neighborhood is a hit-or-miss affair. And it started with a change in leadership. If you’re waiting on leadership to embrace quality, think again.



“I don’t know how the postal service is in your neighborhood, but some days it doesn’t come at all, some days we get mail on Sunday, sometimes the postal workers are not wearing a postal shirt and it’s like, “Who the hell’s walking up to my house to drop off the mail?”

“They recently changed the Postmaster General. He’s really proud that he’s cutting costs, but he’s killing his service.

Posted by Jay Arthur in Improvement Insights.

11/15/22 QI Macros webinar

Over 90 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.



 

If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.

Posted by Jay Arthur in Data Mining, Excel, QI Macros, Webinar.

Start People on the Right Path

Ever noticed that if you start someone on one path, they tend to stay on it even if it was only a starter path? How do you get people started in quality improvement and SPC?



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“Have you ever noticed that if you start somebody on one path they will stay on that path? If you start people on another path they’ll stay on that path, right? Because it cost them a certain amount of time and energy to learn how to be on that path.

Posted by Jay Arthur in Improvement Insights.

Be Like the Ocean’s Waves

Ever watched the ocean? Waves just keep coming back again and again, rearranging the coastline. You can too!



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].

“My wife and I like to go out to Maui to take vacations because it’s just restful, and we spend time on Ka’anapali Beach. We’ve been there different times of year, and it’s very interesting because at one point in time the waves move the sand southward and they pile up by Black Rock. Then other times of year it moves the sand along the beach to the north and a lot of things, rocks and things get exposed over by Black Rock.

Posted by Jay Arthur in Improvement Insights.

The Unexamined Process

The unexamined process grows more sluggish and error-prone. What process have you overlooked for a while?



“One of my insights over the years is that the unexamined process becomes more sluggish and more error-prone. It just slows down starts getting buggy. And so the unexamined process is sluggish and error prone.

“I believe that what we have to do is re-attend to those processes. If you haven’t looked at it in a while, go back and look at it, because it’s getting slower and dumber and more error-prone.

“That’s my Improvement Insight for this week. Let’s go out and improve something this week.”

Posted by Jay Arthur in Improvement Insights.

Lean Six Sigma Can Be Used In Any Business

Got an email from a QI Macros customer who read Lean Six Sigma Demystified and applied it at his hotel in Acapulco. Here’s what he learned and how it applies to healthcare too.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“Recently I got an email from a gentleman who had read my book “Lean Six Sigma Demystified.” He was director of training at a hotel down in Acapulco. He started using what I was recommending in there to reduce wait times to check in, to reduce the cycle time to clean a room.

Posted by Jay Arthur in Improvement Insights.

To Err is Human?

Some people think humans will always make mistakes and there’s nothing we can do about it. I disagree. Here’s why:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].

“Back in 1999, the Institute of Medicine published a book called ‘To Err is Human’ which showed that healthcare kills about a hundred thousand people a year unnecessarily. Since then, we’ve gotten better at measuring that, and it’s probably three to five times that much, give or take a few hundred thousand… But my thing about this was it presupposes that humans will make mistakes and that’s not preventable; not preventable.

Posted by Jay Arthur in Improvement Insights.

10/11/22 QI Macros webinar

Over 50 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.



 

If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.

Posted by Jay Arthur in Data Mining, Excel, QI Macros, Webinar.