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Joseph “Juan” Juran

I attended a presentation on measurement at IHI yesterday. The opening slide was about simple rules garnered from Joseph Juan. Who the heck is Joseph Juan, I wondered? The speaker said “Joseph Juran” and that cleared it up for me…and made me laugh out loud. The speakers went on to invoke the names and images […]

Posted by Jay Arthur in QI Macros, Six Sigma.

IHI 2017 Quality Tool Usage

Most of the improvement posters at this year’s Institute for Healthcare Improvement (IHI) conference are still using line, bar and pie charts, not the tools of quality improvement. There were several posters using QI Macros control charts, Pareto charts and fishbones this year from Sutter Health and Howard University Hospital.

Posted by Jay Arthur in QI Macros, Six Sigma.

Six Sigma Projects can be made to order if you follow this simple rule.

Let data about defects define the problem. No data, no problem. Begin collecting the when, where, what, how, who and why of each defect, mistake or error.¬†Use the QI Macros Defect Tracking Template. Analyze this data using the QI Macros Data Mining Wizard. Let the control chart, Pareto charts and fishbone diagrams tell you were […]

Posted by Jay Arthur in QI Macros, Six Sigma.

QI Macros Upgrade 2017 V2

If you’re using an older version of QI Macros, you may be missing out on new features we’ve added in the past few years, such as the Data Mining Wizard…

Posted by Jay Arthur in QI Macros.

Statistics are Simple

People have been trying to make statistics simple and easy to understand for decades. But statistics aren’t simple. Maybe we should change how we teach them?

Posted by Jay Arthur in QI Macros, Statistics.

QI Macros Upgrade 2017 V1

If it’s been five years since you’ve upgraded your QI Macros, not only are you missing out on the enhancements we’ve added in the past five years – including the Data Mining Wizard – but you only have until December 31, 2017 to upgrade your license to the current version at $99. On January 1, […]

Posted by Jay Arthur in QI Macros.

Lean Newspaper Boy

Any job of any kind can be simplified, streamlined and optimized so that it’s faster, better, cheaper and safer. This is the story of my first Lean analysis… which I performed over 50 years ago while I was a paperboy.

Posted by Jay Arthur in Lean.

You Can’t Re-Engineer People

Businesses are made of people; culture can’t be “built”, it must be “grown”. Watch the video here:  

Posted by Jay Arthur in Lean.

Top Down Change Doesn’t Work

Everyone seems to think that top down, leadership-driven is the only way to implement Lean Six Sigma. It’s not. 50 years of research proves that it fails half the time. Yep, 50% failure rate. That’s less than 1 sigma. This type of failure is so common that it even has a name: The Stalinist Paradox.

Posted by Jay Arthur in Lean, QI Macros, Six Sigma.

GE’s Problems – Strategy or Six Sigma?

The recent collapse of GE stock price has led to a lot of discussion. Here’s my two cents. Jack Welch implemented Six Sigma at GE which drove many CEOs to do the same. From scuttlebutt I’ve picked up over the years, this lead to crazy rules like every employee had to do two Six Sigma […]

Posted by Jay Arthur in QI Macros, Six Sigma.