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Improvement Insights Blog

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*Latest webinar: 6/8/21 QI Macros webinar

Over 80 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.

Some attendees were familiar with the software and already use it, some had only begun to use it; all were interested in learning new ways that QI Macros can help them with their Agile Lean Six Sigma and Quality Improvement efforts. (You can hear him answering questions and comments typed in by webinar attendees.)

 



If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.

Posted by Jay Arthur in Data Mining, Excel, QI Macros, Webinar.

Lean Voice Mail

Does voicemail ever annoy you? It does me. If we used Lean on voicemail to achieve what the customer wants, it would be quite different. And this has lessons for every business.



“I don’t know about you, but I get a lot of calls from people who want to sell me something or want me to take a survey so that they can sell me something or want me to donate money to something. I screen all those calls but some of those calls go to voicemail.

“I don’t know about you but when I call my voicemail, what does it do?

Posted by Jay Arthur in Improvement Insights, Lean.

How Many SPC Books and Formulas Do You Need?

Most people are terrified of statistical formulas. How many do you need to know? I think my answer will surprise you.



“I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“Next to my desk at the office I have dozens of books about Statistical Process Control and Quality Improvement and all the other stuff. How many of those formulas do I think you all need to know?

“My answer is zero. The software will do all of that for you. You do not need to know a single formula. I go to these conferences and I talk to people and I talk about control charts and people all start to get anxious about, “Oh my god, do I have to learn any formulas?”

Posted by Jay Arthur in Improvement Insights, QI Macros, Statistics.

Become Part of the Prevention Factory

If you believe that Quality Improvement is all about finding and fixing special causes, you’re just part of the Fix-It Factory. Become part of the Prevention Factory.  “Hi, this is Jay Arthur. I’m here on Ka’anapali Beach in Maui taking a little vacation, but I was thinking about this: “I’ve talked to a lot of people and they seem to think that that they have all these meetings where they fix special causes and they think they’re doing Quality Improvement. They’re not. If you’re just fixing special causes, that’s part of the Fix-It Factory. You want to become part of the Prevention Factory.

Posted by Jay Arthur in Improvement Insights.

Pro Golf Missed Putts

Watching golf, I’ve had a feeling that there is a pattern to misses by both men’s and women’s professionals. It seemed like most putts missed were below the hole. So this weekend, I recorded the final round of the 2021 LPGA Pure Silk Championship and studied the putts missed.

All greens are curved to challenge golfers. Few putts are straight. I can usually tell by the arc of the putt how it missed the hole. Short ones are easy. With high putts, they arc over the hole, then fall down past the hole. With low putts, they arc before the hole and fall off.

Posted by Jay Arthur in Agile Lean Six Sigma.

Go Upstream for Quality Improvement

If you think your role in Quality Improvement is merely to prevent special cause variation, maybe it’s time to go “Upstream” with your thinking.



“Hi, this is Jay Arthur. I’m here in Ka’anapali in Maui and having a little vacation time.

“I just finished reading Dan Heath’s new book “Upstream,” and for those of you in Quality Improvement you would see the pattern in here instantly as just continuous improvement: get some data, figure out how to fix things and then fix them. He’s tackling bigger things like… “How do we reduce murders of abused women?” or “How do we reduce dropout rates in schools?”

Posted by Jay Arthur in Improvement Insights.

95 Percent Effective Against Catastrophic Failure

If you had a countermeasure that was 95 percent effective at preventing catastrophic failure of your company or business, how long would you wait to implement it?



(The best resource I’ve found for locating vaccine appointments is https://www.vaccinespotter.org/).

 

“I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].

“Let me ask you: if you had a countermeasure that was 95% effective at preventing the catastrophic failure of your business and your company, how long would you wait to implement that?

“Back in 2014 right before Thanksgiving (the day before Thanksgiving) I came down with the flu and I was sick as a dog for 10 days.

Posted by Jay Arthur in Healthcare, Improvement Insights, Jay Arthur Blog.

Use Numbers Not Percentages

Ever noticed that when you describe something as a percentage people seem to draw a blank? They may nod, but not understand. Here’s why:



“I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“I want to alert you to something that I discovered when I saw my friend, Dr. Jack ReVelle, speak. Now, if you know anything about control charts, you know that if you have an upper and lower control limit, well, 99.7% of all points should fit between those two things. And I saw Jack talk about this and I realized that nobody can make a picture of a percentage.

Posted by Jay Arthur in Improvement Insights, Statistics.

Each One Teach One

How do we create a hassle-free America? Hassle-free Healthcare? We need more improvers. Here’s what you can do to help:



Have people take my free Lean Six Sigma Training at www.lssyb.com.

 

“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].

“My friend LeAnn Thieman wrote “Chicken Soup for the Nurse’s Soul,” and as you can tell with all this pandemic stuff, she was talking to a CNO who said her nurses are running away from healthcare. We have a half a million nurse shortage in the United States of America, and LeAnn has a system she calls “each one reach one.”

Posted by Jay Arthur in Improvement Insights.

QI Macros Software Demo – 2021 ASQ World Conference on Quality & Improvement

Thanks for attending the 2021 ASQ World Conference on Quality & Improvement. Click below to see a quick demo of how QI Macros can help you prevent waste, rework and lost profit. 

Posted by Jay Arthur in Lean, QI Macros, Six Sigma.