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Improvement Insights Blog

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8/18/26 Healthcare Data Analytics Webinar

Over 50 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.



Books that Jay may have mentioned in the video:

You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.

Posted by Jay Arthur in Jay Arthur Blog.

8/18/26 Healthcare Data Analytics Webinar

Over 50 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.



Books that Jay may have mentioned in the video:

You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.

Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

Kleenex Box Hack Using TRIZ

When your Kleenex box tissues don’t pop up, what do you do? Use TRIZ.

Download my free ebook, Agile Process Innovation – Hacking Lean Six Sigma for Results.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“I don’t know about you, but some things sort of bother me, like sometimes the Kleenex gets stuck down in there, you know. You could try and run your hand down in there to pull something out, but that screws up all the plastic in here.

“But I was thinking about TRIZ, and there’s 40-some-odd different rules for coming up with better ways to do something.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

*Latest webinar: 8/11/26 QI Macros webinar

Over 30 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.



If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.

Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.

Posted by Jay Arthur in Data Mining, Excel, QI Macros, Webinar.

AI and Six Sigma

I’ve been attending ASQ Lean Six Sigma conferences and attending sessions on AI. Here’s what I’ve learned.

Download my free ebook, Agile Process Innovation – Hacking Lean Six Sigma for Results.



“Let’s talk about AI for a minute. I’m Jay Arthur, author of “Lean Six Sigma Demystified,” “Lean Six Sigma For Hospitals” and QI Macros [software].

“I’ve been to a lot of conferences. I’ve gone to a lot of presentations on AI, and they all say, “Here’s what AI is,” but I haven’t seen any real good case studies and examples of what people are using it for.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

QI Macros Saves Lives

I was stunned when a QI Macros user at the IHI conference told me: “QI Macros saves lives.” I love these stories.

Download my free ebook, Agile Process Innovation – Hacking Lean Six Sigma for Results.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].

“I was at the Institute for Healthcare Improvement conference and one of the attendees, one of our users, came up and said, “QI Macros is doing really good work in the world. QI Macros is saving lives.” And that kind of stunned me, right?

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

Discover Excel’s Data Analysis Toolpak

People ask me if QI Macros can generate random samples or do sampling and I say no. Excel’s Data Analysis Toolpak can already do that. Discover how:

Download my free ebook, Agile Process Innovation – Hacking Lean Six Sigma for Results.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“People call in sometimes and say, ‘Do you have a tool in QI Macros to do random samples of data?’ I say, ‘No, because that’s already built into Excel. I try not to do anything Excel really does naturally.’ Most people are unaware that there’s a Data Analysis Tool Pack and you can add that into Excel and you can do things like create sample data with plus or minus so many standard deviations.

Posted by Jay Arthur in Improvement Insights.

What’s Your Process Complexity?

Software complexity can be measured by the number of decisions and steps in a given module of code. The same is true of processes.

Download my free ebook, Agile Process Innovation – Hacking Lean Six Sigma for Results.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“Back when I was in software development way back in the 80s, there was a whole movement among software developers to look at how do we measure programmer productivity, software complexity and so on. There was a metric called McCabe Cyclomatic Complexity that said if you have more than 10 decisions in any given module, it starts to become unmaintainable.

Posted by Jay Arthur in Improvement Insights.

p/u Charts or XmR Charts?

People ask: Should I use a p or u chart, or XmR chart? Which one is right? It depends…

Download my free ebook, Agile Process Innovation – Hacking Lean Six Sigma for Results.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].

“One of the things I’ve noticed is I get calls from people and they ask me, “Well, Jay, should we be using a p [chart] and u charts or an XmR chart of ratios?” And I can tell you: that depends on who your statistician leader is.

“If you’re looking at the Healthcare Data Guide, Lloyd Provost and his partner [Sandra Murray] love p and u charts… love them!

Posted by Jay Arthur in Improvement Insights.

7/9/26 QI Macros webinar

Over 30 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.



If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.

Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.

Posted by Jay Arthur in Jay Arthur Blog.