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Improvement Insights Blog

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Quality Improvement Insight from Mark Twain

When asked how he tackled writing books, Twain replied with his simple secret to success. Here’s how it applies to quality improvement:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“Mark Twain said the secret to being successful is to get started, and to get started you have to take your huge, potentially impossibly unmanageable thing – a project – and break it down into smaller chunks, and then you start on the first one. You just chunk it down, start on the first one and work your way through.

“Many people, when they first get started in quality, they’re looking at their whole corporation and [thinking], “Oh my gosh, where do I start?”

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

Lessons from My First Dog Door

When I got my first dog, Tai, I had to let him in and out until I discovered dog doors. Here’s how that lesson applies to quality improvement:



“A few years after I got my first house, I got a dog. He was the cutest little mixed breed rescue. His name was Tai, and it was a fun time, but I realized that whenever that dog had to go out I had to open the door and let him out to the back yard. Then when he wanted to come back in, I had to open the door and let him back in.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

5/12/22 Healthcare Zero Harm / Trillion Dollar Prescription Webinar

Over 50 people signed up for this webinar, with Jay Arthur demonstrating how to achieve both the goal of “zero harm” as well as IHI’s goal of cutting healthcare waste by 50% by 2025.  https://www.qimacros.com/pdf/Zero-Harm-Trillion-Dollar-Prescription.pdf If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help to generate a quote to upgrade all the users at your organization or by just guiding you through the purchasing process.

Posted by Jay Arthur in Jay Arthur Blog.

Garage Door Insight

When I bought my first house, it didn’t have a garage door opener. I thought I couldn’t afford one. I was wrong. Here’s how that applies to quality improvement:



“Back in 1978, I bought my first house; it was a three bedroom, one and three quarter bath ranch with a two car attached garage. I’d spent most of my money on the down payment, but then I had a few more dollars so I got a refrigerator and a washer and dryer. Unfortunately, my garage did not have a garage door opener [and] I didn’t have the money to go get one, so I just started coming in.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

Run from Run Charts to Control Charts

Consultants spend a lot of time teaching people how to create run charts. This assumes you’re starting up a new measurement from scratch. Not true. There’s more than enough data laying around to use with control charts which tell you so much more about performance. Here’s why:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].

“When I attend some of these meetings, people spend a lot of time trying to teach run charts. “Well, when you have fewer than 15 data points, use a run chart.” Well, I want to suggest to you if you don’t have 15 data points, go find some data that does, all right?

Posted by Jay Arthur in Improvement Insights, Six Sigma.

IISE of DFW webinar, 4/27/22

This was a webinar Jay presented to the Institute of Industrial & Systems Engineers, Dallas – Fort Worth: “Agile Lean Six Sigma – Hacking Lean Six Sigma for Results.”



If you’re interested in learning more about QI Macros for Excel (the software Jay wrote and developed), click HERE and view a demo video. You may also sign up for a free 30 day trial of the software by filling out the form on that page next to the video, or by signing up at THIS link.

If you’re interested in learning more about Jay’s ideas on Agile Lean Six Sigma, you can download a free brief summary of Jay’s ideas in his “Agile Lean Six Sigma Manifesto,” available at THIS link.

Posted by Jay Arthur in Jay Arthur Blog.

How to Ensure the Adoption of Countermeasures

Ever wondered why it’s so hard to propagate improvements from one group to the next? Here’s why and what to do about it:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].

“I was recently at one of the IHI presentations at their conference and they mentioned… “How long does it take for medicine to adopt a new practice?” On average it’s 17 years… 17 years. Doesn’t that sound ridiculous? I think penicillin was 25 years, and some of the other things… but 17 years?

“They say, “Well, you know, we haven’t peer reviewed that, so we have to peer review it so we can confirm that your hypothesis is correct and that we can actually…” Right?

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Lean, Six Sigma.

4/19/22 Healthcare Zero Harm / Trillion Dollar Prescription Webinar

Over 75 people signed up for this webinar, with Jay Arthur demonstrating how to achieve both the goal of “zero harm” as well as IHI’s goal of cutting healthcare waste by 50% by 2025.



https://www.qimacros.com/pdf/Zero-Harm-Trillion-Dollar-Prescription.pdf

If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help to generate a quote to upgrade all the users at your organization or by just guiding you through the purchasing process.

Posted by Jay Arthur in Healthcare, Webinar.

Thriller Novel Insights for Improvement

Thrillers and detective novels always have two villains – -the bad guy and the internal bureaucracy. As a Quality Improvement hero, you will face the same problem. Here’s why and what to do about it:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].

“I’ll admit it: I like to read thriller novels. I do, right? I just find them terrific… or detective mystery novels. Invariably the good guy has to go combat some bad actor somewhere. It could be the murderer, it could be a terrorist, it could be whatever it is, but the good guy almost invariably also has to fight the bureaucracy of his police department, the CIA, the FBI, the… whatever the heck it is, right?

Posted by Jay Arthur in Improvement Insights, Lean, Six Sigma.

4/12/22 QI Macros webinar

Over 75 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.



If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.

Posted by Jay Arthur in Webinar.