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The Quality Hero’s Journey

Most movies follow a standard arc of discovery and transformation.

The Quality Hero’s Journey follows a similar arc. Here’s how:

Just for fun, watch Kurt Vonnegut’s presentation of the Hero’s Journey.

Posted by Jay Arthur in Jay Arthur Blog, QI Macros, Six Sigma.

Agile Lean Six Sigma

HBR May-June 2018
The cover of the May-June 2018 issue of Harvard Business Review highlights “Agile” as the future of business. This is the way business is going to stay competitive in the future. Speed is the killer app!

Lean Six Sigma can no longer cling to its old-fashioned way of doing things: weeks of training, months for improvement teams. Here’s why:

 

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Posted by Jay Arthur in Lean, QI Macros, Six Sigma.

Forgetting The Control Phase?

Are you making one of the most common mistakes in Six Sigma? Are you forgetting the control phase?

If you do forget to implement a control plan and control charts to monitor and corrective actions, you might just as well have not wasted everyone’s time.

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Posted by Jay Arthur in Jay Arthur Blog, QI Macros, Six Sigma.

Lean Graduation Ceremonies

Last week, our grandson graduated from Colorado College and our granddaughter graduated from Rock Canyon High School.

Jake’s graduating class of 500 went single file to the podium to receive their diploma.

Rachel’s graduating class of 500 came from four directions simultaneously. Four name callers, four people handing out diplomas.

Which one do you think went faster?

Posted by Jay Arthur in Lean, QI Macros, Service.

Going In and Out of Lean Six Sigma?

Do you know people who only dabble in Lean Six Sigma? They get in, get certified and get out?

You can use the tools of quality everywhere in your life and work for the rest of your life.

Why stop?

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Posted by Jay Arthur in Jay Arthur Blog, Lean, QI Macros, Six Sigma.

Is Cognitive Dissonance Stopping Your Six Sigma Projects?

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Posted by Jay Arthur in Jay Arthur Blog, Lean, QI Macros, Six Sigma.

Is QI Macros® Competing with Minitab®?

Maybe on one level or another, but we’re both competing with the 1,000 pound gorilla in the room. You probably know who it is, but here’s my take on it.



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Posted by Jay Arthur in Jay Arthur Blog, QI Macros.

Confirmation Bias In Lean Six Sigma Implementation

Are we in the quality community letting our past dictate our future? Is our bias stopping us from seeing the possibilities?



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Posted by Jay Arthur in Jay Arthur Blog, Lean, QI Macros, Six Sigma.

Pig Cartoon – Standard Work

At ASQ World, Craig Plain gave a fun presentation on Cartoons for Quality.

One of the exercises used a standard work procedure for drawing a pig. Try it yourself

Standard Work Procedure Pig Cartoon Instructions

Here’s mine:

While I’m not normally fond of using games for training, I thought it was interesting how none of us drew exactly the same pig.

Posted by Jay Arthur in Lean, Six Sigma.

Quality 4.0

ASQ World 2018, there were a lot of sessions about “Industry 4.0” and the transformation required by quality improvement professionals (Quality 4.0).

Wikipedia describes Industry 4.0 as:  “the current trend of automation and data exchange in manufacturing technologies.”

If I can read the writing on the wall, this means that more manufacturing jobs will be automated out of existence, including quality improvement.  In the next few years, AI will embody the quality improvement disciplines, and automate detection and autocorrection of performance problems. No human required.

But manufacturing is only 11% of U.S. employment. 80% is service industries. While quality in manufacturing is still important, the rise of service quality improvement is desperately needed in everything from healthcare to fast food.

Posted by Jay Arthur in Manufacturing, Six Sigma.