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Triple D – Delays, Defects, Deviation

How to create a Hassle-Free work experience for everyone without spending too much time or money.

“Hi, this is Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].

“One of my favorite shows on television is Guy Fieri’s Triple D: “Diners Drive-ins and Dives”, and I just enjoy watching him eat other people’s cooking… I can’t explain it to you. My Triple D is “Delay, Defects and Deviation,” and if you do nothing but focus on eliminating delay, defects (mistakes and errors), and deviation (the variation of things), if you do nothing but do that for an hour per week for the rest of your life you will spontaneously figure out a way to make everything hassle-free for yourself, your customers, your suppliers, your boss, your subordinates… whoever it is.

Posted by Jay Arthur in Improvement Insights, Lean.

Control Charts? Behavior Charts? Or Performance Charts?

Shewhart didn’t make our lives any easier 100 years ago when he started using control charts. Here’s why and what to do about it.

“Hi, this is Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].

“Now, a long time ago (I mean this was back in the 1920s and the 1930s), Shewhart did us a disservice. Now, he was most interested in economic control of quality of manufactured product, and he called the charts that he used for that “control charts.” I don’t know about you, but for most people when you hear the word control, they don’t like the idea of being controlled.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

*Next Upcoming Webinar: Free QI Macros Live Webinar, 6/12/19 at 1:00 p.m. MDT

Register for the upcoming FREE QI Macros Live Webinar, happening Wednesday, June 12th, 2019 at 1:00 p.m. MDT.

Learn more about it in the video below, and register at THIS link.

What:  FREE QI Macros – Lean Six Sigma SPC Software for Excel Webinar.

When:  Wednesday, June 12th, 2019 at 1:00 p.m. MDT

Where:  Join online from wherever you are.

How:  Register for the webinar HERE.

Posted by Jay Arthur in Excel, QI Macros, Webinar.

*Latest webinar: 5/9/19 QI Macros Webinar

Over 80 people signed up for this webinar, with Jay Arthur demonstrating how to use some of the useful features of QI Macros, as well as some of the new features introduced in recent versions of the software.

Some attendees were familiar with the software and already use it, some had only begun to use it; all were interested in learning new ways that QI Macros can help them with their Agile Lean Six Sigma and Quality Improvement efforts. (You can hear him answering questions and comments typed in by webinar attendees.)



If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the “Find Tool” search feature or the automated Value Stream Map), you may need to purchase an upgrade to bring your QI Macros to the current version.

Posted by Jay Arthur in Excel, QI Macros, Webinar.

Speed Learning for Minimally Invasive Training

How can you help people learn Lean Six Sigma quickly and easily? It’s a simple three step process that will slash the learning curve for everyone.

 

“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].

“In a recent video I talked to you about the whole idea of “minimally invasive training.” How do we teach people in an hour everything they need to know to start solving problems? To do that you have to think about all the advances that we know about in speed learning.

“If I’m teaching Lean what do I do?

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, Lean, QI Macros, Six Sigma.

Minimally Invasive Lean Six Sigma Training

One big pharma company embraced a more Agile approach to implementing Lean Six Sigma and achieved quick results. How did they do it?

“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].

“I was at the Lean Six Sigma conference for ASQ in Phoenix and Novartis gave a whole presentation about implementing Lean and Six Sigma around their sales process. It turns out they didn’t actually apply Lean and Six Sigma to the sales process, they simply optimized everything around it that supported their reps going out into the field and how the reps got paid, but they didn’t really do anything about the sales process.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, Lean, Six Sigma.

4/23/19 Agile Lean Six Sigma Webinar

Almost 50 people signed up for this webinar to hear Jay Arthur’s take on the 20th century origins of Lean and Six Sigma, and where he feels it’s headed in the 21st century.


Posted by Jay Arthur in Agile Lean Six Sigma, Webinar.

Process Before Projects

You’ve heard the phrase “Cart before the horse?” Well one Agile company learned a similar phrase during their implementation. Save yourself a lot of time and effort by learning this simple phrase.

“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and the QI Macros [software]. I was at the ASQ Lean Six Sigma conference and there was a whole presentation on a company that had implemented Agile for software development, and I was kind of stunned to discover that I think they said they spent $15 million implementing Agile. Well, if you’re spending that much money, I’m not sure you’re being Agile, but anyway…

“So the one thing that they really said about implementing Agile for software improvement, the mistake they made was they started doing projects before they improved the process.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Jay Arthur Blog.

Living Exponentially

The job description of the future doesn’t involve manual labor or basic thinking skills. The future will challenge all of us. Here’s why.

“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].

“At the ASQ Lean Six Sigma conference there was an opening keynote about the acceleration, the exponential acceleration of technology; how it’s just so much faster, so much quicker, so much… it’s just {whooshing up sound}, right? And the costs are going {whooshing down sound}, and so that’s a dramatic shift from how it used to be. Even Six Sigma used to [have to] make charts manually and do stuff like that, but that’s not how it is any more, so he suggested that you think about it in this map.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, Lean, Six Sigma.

4/11/19 Webinar

Over 30 people signed up for this webinar, with Jay Arthur demonstrating how to use some of the useful features of QI Macros, as well as some of the new features introduced in recent versions of the software. Some attendees were familiar with the software and already use it, some had only begun to use it; all were interested in learning new ways that QI Macros can help them with their Agile Lean Six Sigma and Quality Improvement efforts. (You can hear him answering questions and comments typed in by webinar attendees.)

If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the “Find Tool” search feature or the automated Value Stream Map), you may need to purchase an upgrade to bring your QI Macros to the current version.

Posted by Jay Arthur in Excel, QI Macros, Webinar.