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Improvement Insights Blog

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Education Does Not Mean Production

Lots of people have been educated in Lean Six Sigma, but some can’t use the methods and tools to solve problems. Here’s why:



“You know, I worked at Bell Laboratories in the mid-70s, and I was the little representative from one of the Bell operating companies: U.S West. It was Mountain Bell at that time, I guess… That’s true!

“Anyway, I was out there and boy, I’ll tell you: we had people with master’s degrees and PhD degrees. One of the things that I discovered when I was there is that education does not mean production. Right? There were people that were very educated and were very good at school but couldn’t find a way to write a line of code that worked with all the with all the help in the world.

Posted by Jay Arthur in Improvement Insights.

Old Habits Die Hard

Ever caught yourself doing something from habit that makes no sense anymore? Here’s how it applies to Lean Six Sigma:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].

“Last week I went out to eat breakfast and I ordered two eggs over medium with some hash browns. When my eggs showed up, I cut them up with a knife and a fork and then I sat there and I mashed the eggs into kind of like a scramble. I thought, “Oh my gosh, that’s how my dad always ate his eggs.”

Posted by Jay Arthur in Improvement Insights.

RRTs vs Code Blues – What is Your Data Telling You?

Sometimes your data seems to be telling you something counterintuitive. Here’s a healthcare example using Rapid Response Teams (RRTs) and Code Blues. What is your data telling you?



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].

“Last week I got a call from a customer and they said, “Here’s some data and we need your help a little bit.” (This is rare, okay, but they did ask for help.) So anyway, the issue is in a hospital when patients’ respiratory [numbers] and everything else drops to zero, that’s what they call a Code Blue, right?

Posted by Jay Arthur in Improvement Insights, QI Macros, Six Sigma.

Psychological Barriers to Asking for Help

Do you ever struggle with data analysis and problem solving? This might help:



“When I first built my first website for the QI Macros, it was pretty primitive and got going and got some things done. Then about 2012 I needed some help because it wasn’t quite doing everything it should. I resisted getting some help, but I finally found somebody to help me tweak the website and get it going on a useful path. Since then, things have become even more and more complicated with Google Analytics and pay-per-click and all the other stuff that’s going on out there, and it’s just become too complicated for one person to know how to do all of that stuff.

Posted by Jay Arthur in Improvement Insights.

Get that Jolt of Quality

Do you remember the first time you used the tools of quality to get that first jolt of satisfaction from solving a problem? Here’s how to get newcomers to that first jolt a lot more quickly.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“When I first got into Quality Improvement I had some great training, and then started trying to do some projects. Man, I don’t know… I struggled for probably… it was almost 18 months before I actually… One day there was an issue that we were having around false fire alarms (which were being caused by cell phones; we didn’t know that).

Posted by Jay Arthur in Improvement Insights.

Singapore’s K-12 Education for Quality

Singapore is teaching children from grade school through high school quality improvement techniques and how to use control charts, Pareto charts, histograms and fishbone diagrams. Here’s what that means for quality:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“This last week I was out in Anaheim for the American Society For Quality’s ASQ World Conference On Quality Improvement. We were exhibiting the QI Macros at the booth, and one guy came by and he was from Singapore. We got to talking and we found out that – guess what?

Posted by Jay Arthur in Improvement Insights.

Top Gun: Maverick and the OODA Loop

Top Gun: Maverick holds a powerful lesson and insight. Here’s how it applies to Lean Six Sigma:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“My wife and I recently went and saw “Top Gun: Maverick.” Maverick’s now this old “test pilot” kind of guy, but he’s called in to help train the best of the best for a special mission. These young hot shots think that he’s an old guy, right? He can’t possibly know anything. It’s kind of funny to watch: they get up and he’s trying to evaluate them and he says, “Let’s get up and we’ll do combat,” and they make a challenge.

Posted by Jay Arthur in Improvement Insights, Lean, Six Sigma.

6/14/22 Healthcare Zero Harm / Trillion Dollar Prescription Webinar

Over 65 people signed up for this webinar, with Jay Arthur demonstrating how to achieve both the goal of “zero harm” as well as IHI’s goal of cutting healthcare waste by 50% by 2025.

https://www.qimacros.com/pdf/Zero-Harm-Trillion-Dollar-Prescription.pdf

If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help to generate a quote to upgrade all the users at your organization or by just guiding you through the purchasing process.

Posted by Jay Arthur in Agile Lean Six Sigma, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

What Kind of Data Should I Use?

Someone recently asked: “What kind of data should I use for control charts and Pareto charts.” The answer is simple. Here it is:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“I got a call from someone last week who was talking about how they’ve been a longtime user of QI Macros, and then how educated they were… and then they asked me, “Uh, Jay… I’m not quite sure how to set up… what kind of data should I use for a control chart, and what kind of data should I use for a Pareto chart?”

Posted by Jay Arthur in Improvement Insights.

6/7/22 QI Macros webinar

Over 35 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.



If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.

Posted by Jay Arthur in Webinar.