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Unlike manufacturing, service industries don’t make widgets–pistons, brake pads, etc. That means service industries need a small Six Sigma toolkit.
Download my free ebook, Agile Process Innovation – Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and QI Macros [software].
“Some years ago I read a book called “We Don’t Make Widgets,” about a guy who’s talking about how in government, we don’t make a thing. We don’t make a piston or a… whatever… a guitar pick. It doesn’t matter what it is. We don’t make those things.
“What do we make?
Continue Reading "We Don’t Make Widgets"
Posted by Jay Arthur in Improvement Insights.
Most people fear math and statistics. That fear prevents them from using SPC, even though it’s now easy. If you can type, you can do SPC.
Download my free ebook, Agile Process Innovation – Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and QI Macros [software].
“I recently found a reprint of one of Shewhart’s books which had a preface by W. Edwards Deming. Now, this was reprinted back in about 1970 and in it, Deming suggests that it may take the world 50 years to really grasp Shewhart’s brilliance and implement it.
Continue Reading "Many People Fear Statistical Process Control (SPC)"
Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.
You may be familiar with the 80-20 Rule. Arthur’s 4-50 Rule takes it farther. Here’s the flip side of the 4-50 rule.
Download my free ebook, Agile Process Innovation – Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“If you know anything about me, I always preach Arthur’s 4-50 rule: That 4% of what you’re doing is producing over 50% of the mistakes, errors, waste, rework, and whatever. But let’s look at the flip side of the 4-50 rule, which is 50% of what you’re doing is only producing 4% of the benefit.
Continue Reading "The Flip Side of Arthur’s 4-50 Rule"
Posted by Jay Arthur in Improvement Insights.
Every process has a heart beat. SPC monitors that heart beat and let’s you know if everything is okay or something is going wrong. Both give you peace of mind because you know what’s going on and can take corrective action only when needed.
Download my free ebook, Agile Process Innovation – Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“One of the things that I just sort of realized is that SPC, or Statistical Process Control, can give you peace of mind… peace of mind.
Continue Reading "SPC Gives You Peace of Mind"
Posted by Jay Arthur in Improvement Insights.
90% of People Work In Service Industries. and 90% of people in manufacturing work in the service side of the business. So why are we teaching everyone every tool they might need on a factory floor?
Download my free ebook, Agile Process Innovation – Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“It used to be that I’d get lots of requests over time for more exotic tools that are in the ‘long tail’ of tools that you might use in Six Sigma.
Continue Reading "90% of People Work In Service Industries"
Posted by Jay Arthur in Improvement Insights.
People seem to think Six Sigma and SPC are hard. They aren’t anymore. That’s why harder is easier.
Download my free ebook, Agile Process Innovation – Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“I was reading Eric Ries’ new book “Incorruptible,” and in there he has this concept: He says ‘Harder is easier.’ What? How can harder be easier?
“Well, I think you’ve all had that experience where it may have taken you a little bit longer to learn how to do things the right way, and then that made it easier forever, right?
Continue Reading "Harder is Easier"
Posted by Jay Arthur in Improvement Insights.
Over 200 people signed up for this webinar, with Jay Arthur demonstrating how to do capability analysis with histograms and how to sustain improvements with control charts, while also answering questions asked by attendees.
Jay Arthur is the author of “Lean Six Sigma Demystified” which is now in its 2nd edition.
You can learn more about Jay’s Agile Lean Six Sigma Trainer Training by clicking HERE.
If you’re interested in learning more about Jay’s ideas on Agile Lean Six Sigma, you can download a free brief summary of Jay’s ideas in his “Agile Lean Six Sigma Manifesto,” available at THIS link.
Continue Reading "9/17/26 SPC – Smart Performance Charts Webinar"
Posted by Jay Arthur in Jay Arthur Blog.
Over 50 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.
Books that Jay may have mentioned in the video:
You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.
Continue Reading "9/15/26 Healthcare Data Analytics Webinar"
Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.
You don’t have to be a statistician or Six Sigma Belt to do SPC. If you can type numbers into an Excel spreadsheet, you can do SPC.
Download my free ebook, Agile Process Innovation – Hacking Lean Six Sigma for Results.
“If you can type, you can do SPC. That’s right, Statistical Process Control. I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“I find so many people are afraid; like they have to know formulas, they have to be a statistician, they have to do something mystical, lots of training and in-depth whatever, threatening with how they feel about their own thing about math and statistics and everything else.
Continue Reading "If You Can Type, You Can Do SPC"
Posted by Jay Arthur in Improvement Insights.
Over 50 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.
If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.
Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.
Continue Reading "*Latest webinar: 9/10/26 QI Macros webinar"
Posted by Jay Arthur in Data Mining, Excel, QI Macros, Webinar.
