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Improvement Insights Blog

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When Did Your Light Switch Turn On?

John, a senior executive with a large lumber company, went to Japan with 30 other leaders for 30 days. They struggled to connect what they were seeing in Japanese manufacturing plants until one day toward the end of the trip. Here’s what happened:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“This summer my wife and I took a river cruise that we booked for 2021 (but of course, that didn’t happen). They had these community tables where you’d sit around for lunch. One day we’re sitting with another couple of couples and somehow we got on the subject of “What do you do?”

Posted by Jay Arthur in Improvement Insights.

Who is to Blame for Quality Problems?

Ever noticed that some people want to blame customers, suppliers or coworkers for problems? They’re looking in the wrong place.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].

“I don’t know about you, but have you ever noticed there are certain people and they want to blame their supplier or their customer or their boss or their subordinates or their friends or their family or their co-workers? Right? They’re always pointing at somebody else. Let me share with you that if you’re the only one at the scene of the crime of all of these things, it’s not them… it’s you, all right?

Posted by Jay Arthur in Improvement Insights.

9/19/23 Healthcare Data Analytics Webinar

Over 100 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.



You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.

If you’d like to see a short demo video to see how our software is used in healthcare organizations like yours, click this DEMO link.

If you’ve never used QI Macros and would like to try it out for free, you can sign up for a free 30 day trial at THIS link.

Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

Ever Noticed that Things are Getting Easier?

We used to need a pay phone to make a phone call; now we use cell phones everywhere. Websites were difficult to build; not they’re not. So, why does everyone think Lean Six Sigma has to be learned the same way it was taught in the last century?



“Have you ever noticed that things are getting easier? A lot of things are getting easier.

“You know, we used to have land lines, now we have cell phones we can take with us everywhere that do all kinds of things like take pictures and do text memos, and we can talk to people face to face.

Posted by Jay Arthur in Improvement Insights.

9/12/23 QI Macros webinar

Over 40 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.



If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.

Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.

Posted by Jay Arthur in Jay Arthur Blog.

Have We Become Mediocristan?

With almost every business I buy from, the level of apathy among the workers is astounding. Every once in a while, I have a great experience and I realize it doesn’t take much to provide a great customer experience.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].

“I don’t know about you, but it seems like a lot of places where I go to do business or buy something, everybody’s kind of grumpy. You know, they’re just not very interested in being able to help me. They’re slow. They’re error prone.

Posted by Jay Arthur in Improvement Insights.

Do You Think Six Sigma Should Be Serious?

People often think Six Sigma is serious. There’s a better approach.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].

“You know, it’s curious: a lot of people seem to want to make Six Sigma serious. There’s no easier way to kill an improvement group than to make everything serious, right? Let’s start having fun!

“Let’s start looking at data, figuring out how to solve problems, and have fun doing it. I think it could be fun. I have a lot of fun doing it, right?

“So if you think it’s too serious… you’re veering off track.

Posted by Jay Arthur in Improvement Insights.

My First Statistics Project

In my 30+ years in quality improvement, I finally got to use basic statistics to save millions of dollars. And it was easy. Here’s how:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“I recently had a chance to help a food company that had frozen meats of various kinds – you know, poultry and so on – and they’d had a chemical spill. Well, what the USDA wanted them to do was prove that it had not affected their food and so somehow I got called in to help with that.

Posted by Jay Arthur in Improvement Insights.

Juran vs ASQ Focus on Statistics

Joseph Juran felt that the American Society for Quality focused too heavily on statistics and not enough on quality as a management discipline.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“Again, I was looking through my old Quality Progress [issues] about Juran, and in here he said he was very dissatisfied with the statistical orientation of the American Society for Quality. He thought there was too much emphasis on that. He did think one of the biggest barriers to anything is just plain old resistance to change, and an interesting thing in this article [was that] people thought that the whole part of Total Quality Management… they thought that Deming was really “Mr.

Posted by Jay Arthur in Improvement Insights.

8/15/23 Healthcare Data Analytics Webinar

Over 150 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.



You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.

If you’d like to see a short demo video to see how our software is used in healthcare organizations like yours, click this DEMO link.

If you’ve never used QI Macros and would like to try it out for free, you can sign up for a free 30 day trial at THIS link.

Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Healthcare, Lean, QI Macros, Six Sigma, Webinar.