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IHI Trillion Dollar Checkbook Webinar, 2 of 3

Webinar 2 of 3: March 5, 2020 More than 60 people signed up for this webinar, with Jay Arthur first doing an overview on the IHI’s goal, and then going into more detail and highlighting examples on how implementing Agile Lean Six Sigma can speed an organization’s improvement process and better sustain results.  



Posted by Jay Arthur in Jay Arthur Blog.

Snowthrower Delivery Debacle

Ordered a snowthrower as a wedding gift for two day delivery. Eight days later it was delivered to someone’s home (not mine). How can we mistake-proof these kinds of problems?

“One of the guys in my office is getting married this June and so I got him an early wedding gift: a snow thrower. So I ordered it from Amazon. I ordered it on Monday, it was supposed to arrive on Wednesday; two days shipping on Prime.

“Then on Wednesday I get this notice that said, “Well, it’s sort of delayed.” So then it said maybe Friday, but of course on Friday it wasn’t here, and they tried to deliver it on Saturday, of course, which is when we’re closed.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Jay Arthur Blog, Lean, Six Sigma.

Reducing Blood Sample Over-Collection

At the ASQ Lean Six Sigma Conference in Phoenix this week, Katie Castree with Accumen presented an excellent improvement story about reducing over-collection of blood tubes in a hospital. Here’s the story:

Baseline: 317 extra tubes of blood collected every day (115,705/year)

93% of tubes were not used (clinicians thought it was much higher and resisted changing)

Most of the unused tubes were collected in the Emergency Department (focus on the ED, not the entire hospital).

After the countermeasure (not collecting tubes unnecessarily), extra tubes dropped from 317 per day to 118 per day saving $12,335/year and 0.27 FTEs. Over time, extra tubes dropped to only 84 per day, a 74% reduction.

Posted by Jay Arthur in Agile Lean Six Sigma, healthcare, Jay Arthur Blog, QI Macros, Six Sigma.

Nobody Wants to Look Bad

Nobody wants to look bad, which can make it impossible to make improvements. Here’s why:

“One of the things I’ve learned in all these years working in Quality Improvement is nobody, but nobody, wants to look bad. With the recent coronavirus [outbreak], the doctor who found that and [leaked news] out to the world, the Chinese government tried to shut him down, tried to keep that bit of information inside because they didn’t want to look bad.

“Well, this isn’t just a Chinese or Asian thing – saving face. In any business you walk into, somebody is in charge of how things are working and they’re in charge of trying to make it better, faster, cheaper.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Lean, Six Sigma.

People Can Learn Quickly

People can learn Lean Six Sigma quickly, in a day or less. Here’s why:

“When I was about six years old, I was playing in a neighbor’s yard; we were rolling around in the grass and stuff like that. I came home and I went into my bedroom and I started digging around in my pocket and I felt something kind of fuzzy. I thought maybe there was a lint ball or something. I pulled it out of my pocket, threw it down and it came back and stung me in the neck.

“That bee sacrificed his life, but I learned a phobia of bees.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Jay Arthur Blog.

IHI Trillion Dollar Checkbook Webinar, 1 of 3

Webinar 1 of 3: February 12, 2020

More than 60 people signed up for this webinar, with Jay Arthur doing an overview on the IHI’s goal, and how implementing Agile Lean Six Sigma can speed an organization’s improvement process and better sustain results.

 



Posted by Jay Arthur in healthcare, Webinar.

2/11/20 QI Macros Webinar

More than 50 people signed up for this webinar, with Jay Arthur demonstrating how to use some of the useful features of QI Macros, as well as some of the new features introduced in recent releases of the software.

Some attendees were familiar with the software and already use it, some had only begun to use it; all were interested in learning new ways that QI Macros can help them with their Agile Lean Six Sigma and Quality Improvement efforts. (You can hear him answering questions and comments typed in by webinar attendees.)



If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.

Posted by Jay Arthur in Webinar.

I Only Get Paid to Do It the First Time

How big is your Fix-it Factory?



“I talked to a contractor at a building site and he told me, “I get paid to do it the first time, but I don’t get paid to do it the second time (to rework things),” so he’s very much focused on doing it right the first time.

“I think we’d all say that, but if you look at most companies, they all have a giant Fix-it Factory, fixing this, that and the other thing. Those people are being paid to fix things that shouldn’t have been broken to begin with. Or to trash the things they can’t fix.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Lean, QI Macros.

4/8/20 Healthcare Webinar: How to Achieve the IHI’s $500 Billion Goal

I’ll be hosting the 3nd webinar in this series on Wednesday, April 8th at 1:00PM MDT

We’ll go into more specifics how your organization can find what’s causing you the most problems, how to determine who should be on the improvement team, and how to ensure that the countermeasures you enacted are both reducing waste and errors and that the improvement doesn’t slide back down. 

What:  FREE Webinar 3 of 3: How to Achieve the IHI’s $500 Billion Goal.

When: Wednesday, April 8th, 2020 at 1:00 p.m. MDT

Where:  Join online from wherever you are.

How:  Register for the webinar HERE.

Posted by Jay Arthur in Agile Lean Six Sigma, healthcare, Improvement Insights, Lean, QI Macros, Six Sigma, Webinar.

Mistakeproofing Flu Season

A couple of years ago, in spite of vaccinations, I got the flu and it turned into pneumonia. Here’s what I do to prevent infections.



“Hi, I’m Jay Arthur. A couple years ago, in spite of my flu vaccine and my pneumonia vaccine, I first got the flu, and then that developed into pneumonia, and then I had to spend five days in the hospital… that was not fun, all right? After that I thought, “Hmmm, maybe I should change how I do things, right? How can I keep these things that get near my nose and my mouth away from me?

Posted by Jay Arthur in healthcare, Improvement Insights, Lean.