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In any process, what’s more important? Steps in the process or the delays between steps?
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified,” “Agile Process Innovation” and QI Macros [software].
“Most of you have probably seen this: They would have you hold up your hand, right? This is like a process, and you can see the steps in the process {pointing at fingers}.
“But most of the delay is in the space in between {pointing between fingers}. It’s not… it’s not in here {pointing at fingers}, right? You can’t really speed up a thumb, but you can reduce the gaps between the fingers so that everything happens more quickly.
Continue Reading "The Space Between Your Fingers"
Posted by Jay Arthur in Improvement Insights.
Over 30 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.
You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.
If you’d like to see a short demo video to see how our software is used in healthcare organizations like yours, click this DEMO link.
If you’ve never used QI Macros and would like to try it out for free, you can sign up for a free 30 day trial at THIS link.
Continue Reading "9/19/24 Healthcare Data Analytics Webinar"
Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.
Over 200 people signed up for this webinar, with Jay Arthur demonstrating how to teach Lean Six Sigma in one day and generate results, while also answering questions asked by attendees.
Jay Arthur is the author of “Lean Six Sigma Demystified” which is now in its 2nd edition.
You can learn more about Jay’s Agile Lean Six Sigma Trainer Training by clicking HERE.
If you’re interested in learning more about Jay’s ideas on Agile Lean Six Sigma, you can download a free brief summary of Jay’s ideas in his “Agile Lean Six Sigma Manifesto,” available at THIS link.
Continue Reading "9/17/24 Agile Lean Six Sigma Webinar"
Posted by Jay Arthur in Data Mining, Excel, Jay Arthur Blog, Lean, QI Macros, Six Sigma, Webinar.
There’s a service side to manufacturing. Are you optimizing it?
“I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“Most of American Society for Quality (‘Control’, originally…) was focused on manufacturing from after the war and ongoing. However, I want you to think about this: In most manufacturing plants, there’s not a lot of people on the floor anymore, and the floor has been pretty well optimized or you’re not in business, right? But there’s this huge sort of backroom service function: sales, marketing, invoicing, scheduling, all that kind of stuff. That’s all service.
Continue Reading "LSS for the Service Side of Manufacturing"
Posted by Jay Arthur in Improvement Insights.
I graduated from UofA in 1973 with a B.S. in Systems Engineering. Here’s my journey through TQM, Lean Six Sigma, QI Macros and beyond.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“I got hired out of out of college by Mountain Bell back in 1973 and I worked for them for many, many years. I spent three years on a rotation out to Bell Labs in New Jersey. I learned a lot of stuff about UNIX and came back.
“In my real college career I was studying Systems Engineering [and] Operations Research, which is the mathematical optimization of systems.
Continue Reading "Jay’s Quality Journey (5 min)"
Posted by Jay Arthur in Improvement Insights.
Have you noticed that most people spend their time trying to place blame rather than fix the problem?
“I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“Recently, it seems like whenever there’s a problem, there’s a bunch of “Blame Storming” going on. A Boeing executive has to go in front of Senate councils and explain why there was a problem when they don’t quite know what all the issues were, right? “Blame Storming.”
“And then there are people who throw blame all the time, and I found a word that I think works: “Blamethrowers.”
Continue Reading "Blamethrowers and Blame Storming"
Posted by Jay Arthur in Improvement Insights.
Use real data, not fake!
“I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“I was at a Quality conference and I attended a presentation by a well-known statistician. He was going to demonstrate some things, but he didn’t have any data. He used Minitab to develop some nice normally distributed random data and then to draw charts with that data. I thought, “Oh my God, what did you just do? You just told everybody in this room they can create fake data! They can create fake data that looks real.” Fake data that looks real.
Continue Reading "Don’t Create Fake Data"
Posted by Jay Arthur in Improvement Insights.
The quality gurus of the last century are gone. Who will take their place?
“I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“One of our longtime sponsors and supporters Jim Harrington passed away recently at the age of 95. I saw him every year at the American Society for Quality conference. He will be missed, but all of our gurus are gone: Deming, Juran, Ishikawa, Crosby… everybody is gone. We’re going to need some new gurus, including you. We’re going to need new people to champion Quality in this century.
Continue Reading "Our Quality Gurus Are Gone"
Posted by Jay Arthur in Improvement Insights.
Over 90 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.
You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.
If you’d like to see a short demo video to see how our software is used in healthcare organizations like yours, click this DEMO link.
If you’ve never used QI Macros and would like to try it out for free, you can sign up for a free 30 day trial at THIS link.
Continue Reading "8/13/24 Healthcare Data Analytics Webinar"
Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.
When processes aren’t working, people try adding to the process rather than subtracting. Doesn’t work. Here’s why:
“I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“I saw a phrase the other day that I liked, and I think you might get it. They called it “Addition Sickness”; Addition Sickness. What does that mean? Well, you end up adding more policies, procedures, rules, whatevers, workarounds, inspections… whatever it is. You know, Deming hated adding inspection; [he thought] that was stupid, right?
“But we tend to add things to a process to try and counteract whatever is going wrong.
Continue Reading "Have You Got Addition Sickness?"
Posted by Jay Arthur in Improvement Insights.
