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Improvement Insights Blog

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Get that Jolt of Quality

Do you remember the first time you used the tools of quality to get that first jolt of satisfaction from solving a problem? Here’s how to get newcomers to that first jolt a lot more quickly.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“When I first got into Quality Improvement I had some great training, and then started trying to do some projects. Man, I don’t know… I struggled for probably… it was almost 18 months before I actually… One day there was an issue that we were having around false fire alarms (which were being caused by cell phones; we didn’t know that).

Posted by Jay Arthur in Improvement Insights.

Singapore’s K-12 Education for Quality

Singapore is teaching children from grade school through high school quality improvement techniques and how to use control charts, Pareto charts, histograms and fishbone diagrams. Here’s what that means for quality:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“This last week I was out in Anaheim for the American Society For Quality’s ASQ World Conference On Quality Improvement. We were exhibiting the QI Macros at the booth, and one guy came by and he was from Singapore. We got to talking and we found out that – guess what?

Posted by Jay Arthur in Improvement Insights.

Top Gun: Maverick and the OODA Loop

Top Gun: Maverick holds a powerful lesson and insight. Here’s how it applies to Lean Six Sigma:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“My wife and I recently went and saw “Top Gun: Maverick.” Maverick’s now this old “test pilot” kind of guy, but he’s called in to help train the best of the best for a special mission. These young hot shots think that he’s an old guy, right? He can’t possibly know anything. It’s kind of funny to watch: they get up and he’s trying to evaluate them and he says, “Let’s get up and we’ll do combat,” and they make a challenge.

Posted by Jay Arthur in Improvement Insights, Lean, Six Sigma.

6/14/22 Healthcare Zero Harm / Trillion Dollar Prescription Webinar

Over 65 people signed up for this webinar, with Jay Arthur demonstrating how to achieve both the goal of “zero harm” as well as IHI’s goal of cutting healthcare waste by 50% by 2025.

https://www.qimacros.com/pdf/Zero-Harm-Trillion-Dollar-Prescription.pdf

If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help to generate a quote to upgrade all the users at your organization or by just guiding you through the purchasing process.

Posted by Jay Arthur in Agile Lean Six Sigma, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

What Kind of Data Should I Use?

Someone recently asked: “What kind of data should I use for control charts and Pareto charts.” The answer is simple. Here it is:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“I got a call from someone last week who was talking about how they’ve been a longtime user of QI Macros, and then how educated they were… and then they asked me, “Uh, Jay… I’m not quite sure how to set up… what kind of data should I use for a control chart, and what kind of data should I use for a Pareto chart?”

Posted by Jay Arthur in Improvement Insights.

6/7/22 QI Macros webinar

Over 35 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.



If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.

Posted by Jay Arthur in Data Mining, Excel, QI Macros, Webinar.

Use a Scientific Approach To Making Decisions

The May-June issue of Harvard Business Review reported that leaders need to take a scientific approach to decision-making. Here’s how Six Sigma can help:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].

“I was looking through the May/June 2022 issue of Harvard Business Review, and I know this will come as a shock to you, but there’s a whole article in here about how many leaders overuse gut instinct and that they should use a scientific approach to making decisions. Right? They should learn how to use data and testable hypotheses to come up with solutions.

Posted by Jay Arthur in Improvement Insights.

Number One Soft Skill for Quality Improvement

At a recent ASQ Webinar on Agile Lean Six Sigma, someone asked what I thought the number one soft skill would be for quality improvement professionals. Here’s my answer:



“I was doing an Agile Lean Six Sigma workshop for one of the ASQ sections, and in the question and answer part somebody [asked], “What do you think is the number one soft ‘people skill’ that change management agents need?” I thought about it for a second; I thought, “Well, listening.” Listening. You have to learn how to listen to what your people are saying.

“I remember I went to the first hospital that I ever worked with, and they said, “We have a problem with nosocomial infections.”

Posted by Jay Arthur in Improvement Insights.

Quality Improvement Insight from Mark Twain

When asked how he tackled writing books, Twain replied with his simple secret to success. Here’s how it applies to quality improvement:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

Mark Twain said the secret to being successful is to get started, and to get started you have to take your huge, potentially impossibly unmanageable thing – a project – and break it down into smaller chunks, and then you start on the first one. You just chunk it down, start on the first one and work your way through.

Posted by Jay Arthur in Improvement Insights.

Lessons from My First Dog Door

When I got my first dog, Tai, I had to let him in and out until I discovered dog doors. Here’s how that lesson applies to quality improvement:



“A few years after I got my first house, I got a dog. He was the cutest little mixed breed rescue. His name was Tai, and it was a fun time, but I realized that whenever that dog had to go out I had to open the door and let him out to the back yard. Then when he wanted to come back in, I had to open the door and let him back in.

Posted by Jay Arthur in Improvement Insights.