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In 2004, Joseph Juran thought the U.S. was falling behind in quality. Here’s what he had to say:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].
“I was again looking at this article about Juran, and one of the things he said in here is he felt that Japan was the quality leader and they’re bringing along South Korea, China and other places. America only has the lead in a few Industries. He says:
“We need to get off the dime. Breaking the impasse is not going to happen easily.
Continue Reading "Joseph Juran – Let’s Get Off the Dime!"
Posted by Jay Arthur in Improvement Insights.
Over 40 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.
If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.
Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.
Continue Reading "8/8/23 QI Macros webinar"
Posted by Jay Arthur in QI Macros, Webinar.
Purchasing departments are sluggish and error-prone. Joseph Juran used the tools of quality to simplify, streamline and optimize Lend-Lease purchasing during WWII. You can too.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“I was wandering through my old collection of Quality Progress magazines. This one’s from 2004, it was about a hundred years of Juran. Now, he was born in Romania in 1904 and immigrated to the Minneapolis region at about 12 years of age. I was reading through this, and one of the things in here struck me: during the war, he used his statistical skills and engineering to improve purchasing, budgeting and paperwork gridlock for Lend-Lease.
Continue Reading "Juran – Purchasing Improvement for Lend-Lease"
Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.
Here’s three simple signs that you need Lean Six Sigma.
“Hi, this is Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].
“There’s three clear signs that you need Six Sigma.
“[1:] First off, you spend more time fixing stuff than you do actually making stuff.
“[2:] Customer complaints have risen to an all-time high and you spend too much time dealing with that.
“[3:] You spend more time mending fences than plowing new fields. You know, that’s a clue that these tools can help you.
“That’s my Improvement Insight for this week.
Continue Reading "Three Signs that You Need Lean Six Sigma"
Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.
Most people think Quality Improvement is hard. It’s not. It’s surprisingly easy. Here’s why:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“I think too many people spend a lot of time pretending that Quality Improvement is hard; it’s not, right? You’re either out of control but you might be in spec, or you might be in spec and out of control, or… in control and out of spec, or you can be in control and in spec. That’s not too hard.
“You know, with a handful of tools you can solve most of the problems involving defects, mistakes, errors.
Continue Reading "Quality Improvement is Not Hard"
Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.
Over 250 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.
You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.
If you’d like to see a short demo video to see how our software is used in healthcare organizations like yours, click this DEMO link.
If you’ve never used QI Macros and would like to try it out for free, you can sign up for a free 30 day trial at THIS link.
Continue Reading "7/18/23 Healthcare Data Analytics Webinar"
Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Healthcare, Lean, QI Macros, Six Sigma, Webinar.
One guy told me that defects, mistakes and errors are like the wind and the waves. There’s nothing we can do about it. He’s so wrong. Here’s why:
“I was talking to somebody the other day, and we were talking about defects and mistakes and errors and things going on. They said, “Oh, that’s like the wind and the waves.” I said, “No it’s not. It’s not cosmic forces and atmospheric conditions. It’s a system, and the system is forcing people to make those mistakes or letting them make those mistakes and errors. All we have to do is fix the system.”
Continue Reading "It’s the System!"
Posted by Jay Arthur in Improvement Insights.
Over 70 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.
If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.
Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.
Continue Reading "7/11/23 QI Macros webinar"
Posted by Jay Arthur in Jay Arthur Blog.
People often think defects are spread evenly all over the business, like butter on bread. Not true. Here’s why:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“I’ve said this before, but people out there seem to think that defects and mistakes and errors are like butter spread on a slice of bread. It’s just, like, everywhere in your organization, right?
“Not true. It’s more like mold somewhere on a loaf of bread. All you have to do is fix that little piece that’s in trouble in that one [slice] of bread and that’ll keep it from spreading to the rest of the organization.
Continue Reading "Defects Aren’t Spread All Over Like Butter On Bread"
Posted by Jay Arthur in Improvement Insights.
Juran borrowed the work of Vilfredo Pareto to describe the uneven distribution of defects. Vilfredo focused on wealth. Juran expanded it to defects. And I narrowed and expanded it to include almost anything. Here’s what it means to you:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].
“I was rereading Juran, and he was talking about how he misnamed the Pareto Principle but then it stuck. When he was in his mid-20s, as a young engineer he observed that quality defects are unequal in frequency. They seemed to just be in specific places, and so on.
Continue Reading "Juran and the Pareto Principle"
Posted by Jay Arthur in Improvement Insights.
