Jay Arthur Blog

Improvement Insights Blog

Latest "Jay Arthur Blog" Posts

Lessons from My First Dog Door

When I got my first dog, Tai, I had to let him in and out until I discovered dog doors. Here’s how that lesson applies to quality improvement:



“A few years after I got my first house, I got a dog. He was the cutest little mixed breed rescue. His name was Tai, and it was a fun time, but I realized that whenever that dog had to go out I had to open the door and let him out to the back yard. Then when he wanted to come back in, I had to open the door and let him back in.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

5/12/22 Healthcare Zero Harm / Trillion Dollar Prescription Webinar

Over 50 people signed up for this webinar, with Jay Arthur demonstrating how to achieve both the goal of “zero harm” as well as IHI’s goal of cutting healthcare waste by 50% by 2025.  https://www.qimacros.com/pdf/Zero-Harm-Trillion-Dollar-Prescription.pdf If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help to generate a quote to upgrade all the users at your organization or by just guiding you through the purchasing process.

Posted by Jay Arthur in Jay Arthur Blog.

Garage Door Insight

When I bought my first house, it didn’t have a garage door opener. I thought I couldn’t afford one. I was wrong. Here’s how that applies to quality improvement:



“Back in 1978, I bought my first house; it was a three bedroom, one and three quarter bath ranch with a two car attached garage. I’d spent most of my money on the down payment, but then I had a few more dollars so I got a refrigerator and a washer and dryer. Unfortunately, my garage did not have a garage door opener [and] I didn’t have the money to go get one, so I just started coming in.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

IISE of DFW webinar, 4/27/22

This was a webinar Jay presented to the Institute of Industrial & Systems Engineers, Dallas – Fort Worth: “Agile Lean Six Sigma – Hacking Lean Six Sigma for Results.”



If you’re interested in learning more about QI Macros for Excel (the software Jay wrote and developed), click HERE and view a demo video. You may also sign up for a free 30 day trial of the software by filling out the form on that page next to the video, or by signing up at THIS link.

If you’re interested in learning more about Jay’s ideas on Agile Lean Six Sigma, you can download a free brief summary of Jay’s ideas in his “Agile Lean Six Sigma Manifesto,” available at THIS link.

Posted by Jay Arthur in Jay Arthur Blog.

The Myth of the One Right Answer

In school, they always made you search for the one right answer. In real life, things are rarely that simple. There are often many right answers. Here’s how to choose the best among those:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“I don’t know about you, but in school – first grade all the way through college – it seemed like they were preaching that there was always one right answer to a question. You had to get that one right answer to be able to get a hundred percent on your test (unless it was an essay thing, and then that was a different thing).

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, Lean, QI Macros, Six Sigma.

3/15/22 Healthcare Zero Harm / Trillion Dollar Prescription Webinar

Over 50 people signed up for this webinar, with Jay Arthur demonstrating how to achieve both the goal of “zero harm” as well as IHI’s goal of cutting healthcare waste by 50% by 2025.



https://www.qimacros.com/pdf/Zero-Harm-Trillion-Dollar-Prescription.pdf If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help to generate a quote to upgrade all the users at your organization or by just guiding you through the purchasing process.

Posted by Jay Arthur in Jay Arthur Blog.

2/8/22 QI Macros Webinar

Over 70 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.

Some attendees were familiar with the software and already use it, some had only begun to use it; all were interested in learning new ways that QI Macros can help them with their Agile Lean Six Sigma and Quality Improvement efforts. (You can hear him answering questions and comments typed in by webinar attendees.)



If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.

Posted by Jay Arthur in Jay Arthur Blog.

QI Macros 2021 ANCC National Magnet Conference

Thanks for stopping by our booth at the 2021 ANCC National Magnet Conference. Click below to see a quick demo of QI Macros.



Posted by Jay Arthur in Jay Arthur Blog.

Congratulations, Adrienne, on 20 years with QI Macros!

Today, we celebrated with a staff lunch and a cake to mark Adrienne’s 20th anniversary of working here at KnowWare. Congratulations, Adrienne! Thanks for your many years of hard work!

Posted by Jay Arthur in Jay Arthur Blog.

TRIZ for Innovative Countermeasures

Do you and your team ever get stuck trying to figure out how to fix the root cause of problems? There’s a methodology for that. It’s called TRIZ – the Theory of Innovative Problem Solving. Here’s how it works.



Hi, I’m Jay Arthur, author of Lean Six Sigma Demystified,Lean Six Sigma for Hospitals and QI Macros [software].

You know, when I worked with teams I found sometimes they were very good at figuring out [and] getting to the root cause, but then they struggled with How can we fix that? It’s like they get stuck in their old ways of thinking about how things work.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.