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Management By Control Chart

My career was dipped in various management methods such as MBO and MBWA. Recently I read a new term: Management by Spreadsheet (MBS). Maybe there’s a better way.



“When I was working at the phone company we had a variety of management fads. I think first there was MBO, or “Management By Objectives.” Of course, that assumed that you know what your objectives were. We had MBWA, “Management By Wandering Around,” so the management team was wandering around all the time and just getting in our way. Recently I saw a different phraseology and I kind of liked it: MBS, which stands for “Management By Spreadsheet.”

“You know, if you think about it, there’s very few people who can actually read a spreadsheet and get intelligence out of it.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Jay Arthur Blog, Lean, QI Macros, Six Sigma.

IHI’s Trillion Dollar Aim – Reduce Healthcare Waste by 50% by 2025

There’s still time to register for this afternoon’s FREE QI Macros webinar, January 9th at 1:00PM MST. Sign up by clicking THIS link.

 

IHI set a goal to reduce healthcare waste by 50% by 2025. Here’s how to do it with the Trillion Dollar Prescription.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals.” We were just out at the Institute for Healthcare Improvement conference in Orlando, Florida. [There were] like, 4500 medical doctors and nurses and CNO’s and CNMO’s and people all involved in improving healthcare quality. This is their 31st annual conference. (I can tell you based on what I was looking at on the posters, people are not really aggressively going after change…)

“The IHI announced that it’s tackling what they call the “Trillion-Dollar Checkbook.” Their goal is to cut health care waste by 50% by 2025 – that’s five years from now.

Posted by Jay Arthur in Agile Lean Six Sigma, healthcare, Improvement Insights, Jay Arthur Blog.

Agile Process Innovation Case Studies

What do Christus Health, Novartis and Underwriters Laboratories have in common? In the last few years they’ve rediscovered the essence of Agile Lean Six Sigma. Here’s How:



“Every year we go out to these conferences and trade shows and exhibit the QI Macros, and I get a chance to go see some of the presentations that people are doing. About two years ago I started to notice an interesting trend, and so I got some observations out of this whole thing.

“So about two years ago, I was at the Lean Six Sigma conference in Phoenix and Christus Health was presenting about their quality journey.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Lean, QI Macros, Six Sigma.

What Ought To Be vs What Is

Some people get confused about what ought to be and what is, especially in Lean Six Sigma. 21st Century Quality requires us to work on what is, not on what ought to be.



 

“I was reading Psychology Today and the editor’s introduction kind of caught my attention. She was talking about what they call “The Moralistic Fallacy.” This fallacy is committed when a truth that disturbs people is deemed false. I see quite a bit of this actually in Quality Improvement. It’s the difference between “What Ought To Be” versus “What Is.”

“When we talk about Quality, “Leadership should be on board with Quality…” Well, they are on board with Quality.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Six Sigma.

Control Charts for KPIs

Several attendees told me they had ripped out their line charts and started using Control Charts for their KPIs. Here’s why:



 

“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and the QI Macros [software].

“We were out at the National Association for Healthcare Quality conference; I was speaking and we were exhibiting there. After I spoke, I had a couple people come up to me who said they’d seen me at the previous year’s convention talking about how to improve things and how line [charts] and bar charts can be harming patients and they said, “You know, I went back to my hospital and we ripped out all of our line charts and we put in control charts for all of our key process indicators.

Posted by Jay Arthur in Agile Lean Six Sigma, healthcare, Improvement Insights, QI Macros, Six Sigma.

Cultures Want To Stay In Sync

To create a Quality Culture you will first need to be out of sync, then become the “cool kid” that everyone wants to sync with. Here’s how:



“Hi, this is Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].

“Seth Godin had a blog recently that I think applies to us. Here’s what he said: He said, “Culture, by its very definition, isn’t the work of being right. It’s the work of being in sync.”

“When I was growing up, all the hippies gathered in Haight Ashbury; they weren’t wrong, they were just being in sync.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Jay Arthur Blog, Lean, Six Sigma.

Agile Lean Six Sigma Yellow Belt Training for Results

21st Century Quality is changing how companies implement Lean Six Sigma. Here’s how:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].

“Over the last couple of years I’ve been going all of the Quality conferences, and I’ve seen some presentations that I think point us in a useful direction in terms of how to go about implementing Quality and getting results more quickly, and to accelerate, to develop some exponential growth in terms of how we achieve these results.

“About a year and a half ago I was at the Lean Six Sigma conference in Phoenix , and I saw Christus Health, and they talked about how they started out trying to do the traditional “Big Sigma Black Belt / Green Belt” whole thing, but they weren’t getting any results.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Jay Arthur Blog, Lean, QI Macros, Six Sigma.

Exponential Quality 2.0

The keynote speaker at ASQ World Conference on Quality Improvement reiterated the exponential change challenge. It’s critical to quality professionals everywhere. Here’s what he said:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and the QI Macros [software].

“I was at the ASQ World Conference in scenic Fort Worth, and oddly enough they had the same keynote speaker they had at the Lean Six Sigma conference in February in Phoenix. Now, I don’t know if ASQ is trying to save money by getting a bulk deal or if they’re trying to send out this message.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Jay Arthur Blog, Lean, Six Sigma.

Agile – Fail Fast, Fail Forward

Agile Silicon Valley Companies have this motto: Fail Fast, Fail Forward. Here’s how it applies to Lean Six Sigma:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].

“I was out at the ASQ World Conference this year and I was observing this guy talking about exponential growth, and he was saying that in Silicon Valley they have a motto: “Fail Fast, Fail Forward.”

“Now I think everybody worries about failing in their first project or whatever it is. No, “fail fast, fail forward,” that’s the Agile approach to things: Rapid iteration to converge on a better world, right?

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Jay Arthur Blog.

Which Came First, Management Support or Results?

What’s the easiest way to get management support for Lean Six Sigma?



“Hi, this is Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software.]

“If you’ve been around Six Sigma or TQM and all these other things, you often hear it said (and you know it’s one of Deming’s 14 points) that you need management commitment and support… to get results – to get anything going.

“I’m going to disagree. I’m going to suggest to you that if you start getting results and start improving things and saving time, saving money, saving lives using the tools of quality, you will get management support.

Posted by Jay Arthur in Agile Lean Six Sigma, Jay Arthur Blog, Lean, Six Sigma.