Thanks for attending the 2021 ASQ World Conference on Quality & Improvement. Click below to see a quick demo of how QI Macros can help you prevent waste, rework and lost profit.
Improvement Insights Blog
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I’ve been in quality improvement for 30 years. Why aren’t things getting any better?
“I started in quality back in 1989 or 90, so I’ve been at this for 30-odd years. The other morning I was sitting there and I was just kind of depressed. I thought, “Why aren’t things any better?” Right? It still seems like there’s things that are missing, things that don’t work. You can’t get the right order at your fast food restaurant, if you order something at a restaurant sometimes it isn’t what you ordered, it wasn’t cooked properly… oh my gosh.
COVID Vaccine Appointment websites are poorly designed. They force millions of people to hack their way through page after page only to discover there are no appointments. What could they do instead, and how can you adopt these Lean principles to your website?
“Well, hi, I’m Jay Arthur, the author of Lean Six Sigma Demystified and QI Macros [software].
“Now, I’m an old IT guy, so I’ve been doing this for 60 odd years, ever since high school. But one of the things that irritates me is just poor design. And so, I recently was able to start getting involved with trying to find a COVID vaccine appointment, as I’m over 65 years old here in Colorado.
Most people are terrified of “statistical” anything. Do you think SPC is too complex? You may not like the alternative.
“Whenever I talk to people about Statistical Process Control, first the word “statistical” scares the living crap out of them. But they say, “Well, you know, uh… I’m not that good with math and formulas,” and I say, “Well, you don’t have to know math and formulas. We’ve got software that’ll do all that for you. What you have to do is know what the chart tells you about what you should do about your process. They’re all a little surprised.
ASQ Membership is mainly manufacturing which is only 13% of US employment. How can we start helping the underserved?
“I was looking at one of ASQ’s media kit things and I was kind of surprised (but not really) when I looked at it and noticed that about 80 percent of the membership is manufacturing but only 13 percent was healthcare or other service-related things.
“The funny thing about that is that’s not how America is employed, right? 80% of America works in service industries and only 13 percent work in manufacturing.
Thanks for attending the 2021 Lean Six Sigma World Conference. Click below to see a quick demo of how QI Macros can help you prevent waste, rework and lost profit.
Thanks for attending the 2021 ASQ Lean and Six Sigma Conference. Click below to see a quick demo of how QI Macros can help you prevent waste, rework and lost profit.
Mom used to sew all of her own clothes, just like many people in Six Sigma are creating their own chart templates or code. Mom figured out a better way. You can too.
“Growing up in the 50s, my mom made all of her own clothes. She would go to the fabric store and pick out fabrics and pick out patterns. She’d come home and on this big cardboard thing she’d lay out the pattern on the thing and cut out all the pieces. Then she’d have bought thread, and then she’d sit there at the sewing machine and she would sew blouses and skirts and dresses.
We’re all familiar with Pareto’s rule: 20% of causes produce 80% of the results. But are you familiar with Arthur’s 4-50 rule? Typically, 4% of any process – one step out of 35 – is the cause of more than 50% of waste, rework and lost profit.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and QI Macros [software].
“Now I’ve probably talked to you about this before, but we’re all familiar with Pareto’s rule that 20% of what you do produces 80% of the mistakes, errors, waste, rework, lost profit. 20% of your customers produce 80% of your revenue.
Here’s three New Year’s Resolutions to accelerate your quality improvements: 1) Raw Data Diet, 2) Quality Tools and 3) Worst First. Here’s why these will change your future and your company’s:
“Hi, I’m Jay Arthur. It is the New Year and so it’s time for some New Year’s resolutions. Here’s some resolutions I’d like you to consider.
“First, go on a raw data diet. That means you need to know everything about each individual defect, mistake and error, and then you can summarize that. If you start from summarized data you don’t know where the raw data is, and so most of the time you can’t actually figure out what to fix without the raw data.