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Have Your Processes Turned Into Frankenprocesses?

Here’s how to deal with the creature you’ve created.

Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.

Building Rapport with Improvement Teams – Step 3

A district level manager was hopping mad about something. I decided to see if I could use pacing and leading to calm her down and get back to solving the problem to meet her needs.



 

 

Register for the upcoming FREE QI Macros Live Webinar, happening Thursday, September 13th, 2018 at 1:00 p.m. MDT.

Learn more about it in the video below, and register at THIS link.

What:  FREE QI Macros – Lean Six Sigma SPC Software for Excel Webinar.

When:  Thursday, September 13th at 1:00 p.m. MDT

Where:  Join online from wherever you are.

How:  Register for the webinar HERE.

Posted by Jay Arthur in healthcare, Improvement Insights, Lean, Manufacturing, QI Macros, Service, Six Sigma.

Building Rapport with Improvement Teams – Step 2

My boss sent me to talk to a cranky manager about a software project he wanted to do. Here’s how I used non-verbal rapport to connect with him in 30-60 seconds.

 

 

Register for the upcoming FREE QI Macros Live Webinar, happening Thursday, September 13th, 2018 at 1:00 p.m. MDT.

Learn more about it in the video below, and register at THIS link.

What:  FREE QI Macros – Lean Six Sigma SPC Software for Excel Webinar.

When:  Thursday, September 13th at 1:00 p.m. MDT

Where:  Join online from wherever you are.

How:  Register for the webinar HERE.

Posted by Jay Arthur in healthcare, Improvement Insights, Lean, Manufacturing, QI Macros, Service, Six Sigma.

Building Rapport with Improvement Teams – Step 1

I was tasked with training the leadership team of U S West, the president and his vice presidents. Here’s how I started to build rapport with the leadership team and every team afterwards.

 

 

Register for the upcoming FREE QI Macros Live Webinar, happening Thursday, September 13th, 2018 at 1:00 p.m. MDT.

Learn more about it in the video below, and register at THIS link.

What:  FREE QI Macros – Lean Six Sigma SPC Software for Excel Webinar.

When:  Thursday, September 13th at 1:00 p.m. MDT

Where:  Join online from wherever you are.

How:  Register for the webinar HERE.

Posted by Jay Arthur in healthcare, Improvement Insights, Lean, Manufacturing, Service, Six Sigma.

Mistake-Proofing With Video Learning

I recently had to do some home repairs. It’s amazing what you can learn in a 3-minute video and how much time it will save you. The same is true of Lean Six Sigma. Save yourself time and rework. Learn the easy way.

Register for the upcoming FREE QI Macros Live Webinar, happening Thursday, September 13th, 2018 at 1:00 p.m. MDT.

Learn more about it in the video below, and register at THIS link.

What:  FREE QI Macros – Lean Six Sigma SPC Software for Excel Webinar.

When:  September 13th, 2018 at 1:00 p.m. MDT

Where:  Join online from wherever you are.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, Lean, QI Macros, Six Sigma.

Building Rapport with Improvement Teams – Step 4

Here’s how to build rapport with team members using their communication style: visual, auditory or kinesthetic.

Discover your communication style. Click here:

 

 

Register for the upcoming FREE QI Macros Live Webinar, happening Tuesday, October 9th, 2018 at 9:00 a.m. MDT.

Learn more about it in the video below, and register at THIS link.

What:  FREE QI Macros – Lean Six Sigma SPC Software for Excel Webinar.

When:  Tuesday, October 9th, 2018 at 9:00 a.m. MDT

Where:  Join online from wherever you are.

How:  Register for the webinar HERE.

Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.

Building Rapport with Improvement Teams – Step 5

How can we use the same language as our team members to develop rapport and accelerate the team’s success?

 

 

Register for the upcoming FREE QI Macros Live Webinar, happening Tuesday, October 9th, 2018 at 9:00 a.m. MDT.

Learn more about it in the video below, and register at THIS link.

What:  FREE QI Macros – Lean Six Sigma SPC Software for Excel Webinar.

When:  Tuesday, October 9th, 2018 at 9:00 a.m. MDT

Where:  Join online from wherever you are.

How:  Register for the webinar HERE.

Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.

Building Rapport with an Improvement Team Critic – Step 6

Here’s how to handle the critic on your team. It’s simple:

 

 

Register for the upcoming FREE QI Macros Live Webinar, happening Tuesday, October 9th, 2018 at 9:00 a.m. MDT.

Learn more about it in the video below, and register at THIS link.

What:  FREE QI Macros – Lean Six Sigma SPC Software for Excel Webinar.

When:  Tuesday, October 9th, 2018 at 9:00 a.m. MDT

Where:  Join online from wherever you are.

How:  Register for the webinar HERE.

Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.

Agile Software Project Story

Back when I was a software systems analyst for the phone company, my boss asked me to get requirements from one of our users. He thought it would take months to get the report he wanted. I did it in one day by using the right tool for the job. Here’s how:

 

 

Register for the upcoming FREE QI Macros Live Webinar, happening August 14th, 2018 at 9:00a.m. MDT.

Learn more about it in the video below, and register at THIS link.

What:  FREE QI Macros – Lean Six Sigma SPC Software for Excel Webinar.

When:  August 14th, 2018 at 9:00a.m.

Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.

Agile Electric Guitar Development

Frying Pan Guitar
In 1931, George Beauchamp combined a guitar with a microphone to create the first electric guitar called the “Frying Pan.” Without it, we wouldn’t have rock-and-roll, country and blues. This is how transitions begin, with a prototype that catapults transition to a new way of doing things.

Isn’t it time to start doing the same thing with Lean Six Sigma? Not amplification, but acceleration?

 

 

 

Register for the upcoming FREE QI Macros Live Webinar, happening August 14th, 2018 at 9:00a.m. MDT.

Learn more about it in the video below, and register at THIS link.

What:  FREE QI Macros – Lean Six Sigma SPC Software for Excel Webinar.

Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.