Lean Blog by Jay Arthur

Improvement Insights Blog

Latest "Lean" Posts

3/15/22 Healthcare Zero Harm / Trillion Dollar Prescription Webinar

Over 50 people signed up for this webinar, with Jay Arthur demonstrating how to achieve both the goal of “zero harm” as well as IHI’s goal of cutting healthcare waste by 50% by 2025.



https://www.qimacros.com/pdf/Zero-Harm-Trillion-Dollar-Prescription.pdf If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help to generate a quote to upgrade all the users at your organization or by just guiding you through the purchasing process.

Posted by Jay Arthur in Agile Lean Six Sigma, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

Automating Decision Trees to Collapse The Control Chart Learning Curve

Words like “variable” and “attribute” confuse new students of quality improvement. But they need to know that to choose the right control chart using a decision tree don’t they? Not if you automate chart selection for them. Here’s how I did it:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“I don’t know about the rest of you, but I got started back in 1990, and that’s when I learned about control charts. Then I started trying to teach people about control charts… guess what? You start talking about ‘variable’ and ‘attribute’ and ‘sample sizes’ and you can watch everybody’s eyes slowly glaze over; it’s just fascinating to watch.

Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.

2/15/22 Healthcare Zero Harm / Trillion Dollar Prescription Webinar

Almost 100 people signed up for this webinar, with Jay Arthur demonstrating how to achieve both the goal of “zero harm” as well as IHI’s goal of cutting healthcare waste by 50% by 2025.



https://www.qimacros.com/pdf/Zero-Harm-Trillion-Dollar-Prescription.pdf

If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help to generate a quote to upgrade all the users at your organization or by just guiding you through the purchasing process.

Posted by Jay Arthur in Agile Lean Six Sigma, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

Stomp Out Fires When You See Them

Ever seen a puff of smoke rising from some debris? What did you do about it? The same is true in businesses; a small error in production can be put out quickly at the beginning. Become a volunteer firefighter in your company. Here’s how:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“A few years back I was at the American Society for Quality Audit Conference down in Memphis, Tennessee. We were staying at the Peabody Hotel where they have the famous duck walk at night, where the ducks come out and get into the pond.

Posted by Jay Arthur in Improvement Insights, Lean, Six Sigma.

Surprising My First Employee

Some people think working long hours and putting in a lot of overtime is the red badge of courage. They are wrong. Here’s why:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“When I first hired my first employee Adrienne she’d been working for Arthur Andersen, which was a big accounting firm, and she was used to working long hours like that was the “red badge of courage.” She said, “If you need me to work nights or weekends, I can do whatever that is. I can do whatever it takes.”

Posted by Jay Arthur in Improvement Insights, Lean.

1/18/22 Healthcare Zero Harm / Trillion Dollar Prescription Webinar

Over 50 people signed up for this webinar, with Jay Arthur demonstrating how to achieve both the goal of “zero harm” as well as IHI’s goal of cutting healthcare waste by 50% by 2025.



https://www.qimacros.com/pdf/Zero-Harm-Trillion-Dollar-Prescription.pdf

If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help to generate a quote to upgrade all the users at your organization or by just guiding you through the purchasing process.

Posted by Jay Arthur in Agile Lean Six Sigma, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

Be A Process Doctor

Medical doctors (M.D.) help people heal. In Lean Six Sigma, we help companies heal. Be a Process Doctor(P.D.).



“Medical doctors diagnose and then treat patients. I think of myself as a Process Doctor: a P.D.; not an M.D., a P.D. I work with companies and I try and figure out why their systems are not working the way they ought to and remove blockages to speed things up. You know, get the electrical systems working better. It’s the same idea. So I think you and I are all Process Doctors.

“Now, I think the metaphor about this is great because we’re in the helping profession and we help things get better and stay better; stay healthy, just like a medical doctor.

Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma, Statistics.

12/14/21 Healthcare Zero Harm / Trillion Dollar Prescription Webinar

Over 70 people signed up for this webinar, with Jay Arthur demonstrating how to achieve both the goal of “zero harm” as well as IHI’s goal of cutting healthcare waste by 50% by 2025.

 



https://www.qimacros.com/pdf/Zero-Harm-Trillion-Dollar-Prescription.pdf

If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help to generate a quote to upgrade all the users at your organization or by just guiding you through the purchasing process.

Posted by Jay Arthur in Agile Lean Six Sigma, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

Books to Simplify and Clarify Lean Six Sigma

After weeks of Six Sigma Green or Black Belt training, many people are still confused about what to do and where to start. These people tell me: “Jay, I read your Lean Six Sigma Demystified or Lean Six Sigma for Hospitals book and it clarified Six Sigma. I felt like I finally knew what to do.”



“Hi, I’m Jay Arthur, author of Lean Six Sigma Demystified and Lean Six Sigma for Hospitals

“Over the last decade, I’ve been at conferences and talking to people on the phone, and they say, “Jay, I got my Green Belt training and my Black Belt training (or whatever it was), and I was still confused until I read your Demystified book.”

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Lean, Six Sigma.

Use Technology to Lock In Quality Improvements

People are error prone. If you want to lock in improvements, use your existing technology to mistake-proof the change. Here’s how:



“I was working with one group of folks in a hospital, and they were complaining about the fact that the doctors were doing these electronic medical records, but they couldn’t get them to complete all the forms and all the fields that were needed to be able to bill the insurance company for the services provided. I was listening to them talk, and they were talking about how they were going to try and train the doctors to do all these things and do all this stuff, and I said, “Wait.

Posted by Jay Arthur in Improvement Insights, Lean, QI Macros.