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Is Lean Six Sigma stuck in last century thinking? Maybe we just can’t see it. Here’s what I discovered recently.
“I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“Recently, I discovered something and it got me thinking. Now, if you know anything about calculating formulas for an XbarR chart, you know that what you do is if you have some numbers like a subgroup, maybe they got 3.3 and 3.4 or something like that, what you do is calculate for this subgroup what’s the average of the X’s. Well, in this case it’d be 3.3.
Continue Reading "Is Lean Six Sigma Mired in Old Think?"
Posted by Jay Arthur in Improvement Insights, Lean, Six Sigma, Statistics.
Does voicemail ever annoy you? It does me. If we used Lean on voicemail to achieve what the customer wants, it would be quite different. And this has lessons for every business.
“I don’t know about you, but I get a lot of calls from people who want to sell me something or want me to take a survey so that they can sell me something or want me to donate money to something. I screen all those calls but some of those calls go to voicemail.
“I don’t know about you but when I call my voicemail, what does it do?
Continue Reading "Lean Voice Mail"
Posted by Jay Arthur in Improvement Insights, Lean.
Thanks for attending the 2021 ASQ World Conference on Quality & Improvement. Click below to see a quick demo of how QI Macros can help you prevent waste, rework and lost profit.
Continue Reading "QI Macros Software Demo"
Posted by Jay Arthur in Lean, QI Macros, Six Sigma.
I’ve been in quality improvement for 30 years. Why aren’t things getting any better?
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“I started in quality back in 1989 or 90, so I’ve been at this for 30-odd years. The other morning I was sitting there and I was just kind of depressed. I thought, “Why aren’t things any better?” Right? It still seems like there’s things that are missing, things that don’t work. You can’t get the right order at your fast food restaurant, if you order something at a restaurant sometimes it isn’t what you ordered, it wasn’t cooked properly… oh my gosh.
Continue Reading "Why Aren’t Things Getting Any Better?"
Posted by Jay Arthur in Improvement Insights, Lean, Six Sigma.
COVID Vaccine Appointment websites are poorly designed. They force millions of people to hack their way through page after page only to discover there are no appointments. What could they do instead, and how can you adopt these Lean principles to your website?
“Well, hi, I’m Jay Arthur, the author of “Lean Six Sigma Demystified” and QI Macros [software].
“Now, I’m an old IT guy, so I’ve been doing this for 60 odd years, ever since high school. But one of the things that irritates me is just poor design. And so, I recently was able to start getting involved with trying to find a COVID vaccine appointment, as I’m over 65 years old here in Colorado.
Continue Reading "Lean approach to COVID Vaccine appointment websites"
Posted by Jay Arthur in Healthcare, Improvement Insights, Lean.
Most people are terrified of “statistical” anything. Do you think SPC is too complex? You may not like the alternative.
“Whenever I talk to people about Statistical Process Control, first the word “statistical” scares the living crap out of them. But they say, “Well, you know, uh… I’m not that good with math and formulas,” and I say, “Well, you don’t have to know math and formulas. We’ve got software that’ll do all that for you. What you have to do is know what the chart tells you about what you should do about your process. They’re all a little surprised.
Continue Reading "Think SPC is Too Complex?"
Posted by Jay Arthur in Improvement Insights, Lean, Six Sigma, Statistics.
Over 60 people attended this North Carolina Association of Healthcare Quality (NCAHQ) webinar on how to achieve the IHI’s Trillion Dollar Checkbook goal of reducing healthcare waste by $500 billion/year by 2025.
https://www.qimacros.com/pdf/Zero-Harm-Trillion-Dollar-Prescription.pdf If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.
Continue Reading "03/05/21 NCAHQ Zero Harm – Trillion Dollar Prescription Webinar"
Posted by Jay Arthur in Agile Lean Six Sigma, Healthcare, Lean, Six Sigma, Webinar.
ASQ Membership is mainly manufacturing which is only 13% of US employment. How can we start helping the underserved?
Download my “Agile Process Innovation” E-Book
“I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“I was looking at one of ASQ’s media kit things and I was kind of surprised (but not really) when I looked at it and noticed that about 80 percent of the membership is manufacturing but only 13 percent was healthcare or other service-related things.
“The funny thing about that is that’s not how America is employed, right? 80% of America works in service industries and only 13 percent work in manufacturing.
Continue Reading "ASQ Is Missing Out on a Huge Market for Quality"
Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Lean, Manufacturing, Six Sigma.
Thanks for attending the 2021 Lean Six Sigma World Conference. Click below to see a quick demo of how QI Macros can help you prevent waste, rework and lost profit.
Continue Reading "QI Macros Software Demo – 2021 Lean Six Sigma World Conference"
Posted by Jay Arthur in Lean, Manufacturing, QI Macros, Six Sigma.
Thanks for attending the 2021 ASQ Lean and Six Sigma Conference. Click below to see a quick demo of how QI Macros can help you prevent waste, rework and lost profit.
Continue Reading "QI Macros Software Demo – 2021 ASQ Lean and Six Sigma Conference"
Posted by Jay Arthur in Lean, Manufacturing, QI Macros, Six Sigma.
