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The Cost of Lean Six Sigma Training

Traditional Lean Six Sigma Training takes weeks when it’s possible to train people and get results in one day. Here’s why it costs so much to train people using last century strategies:

“I want to talk to you about the economics of a Six Sigma class.  All right, so as much as I hate pie charts, I’m going to use one to demonstrate this.  Let’s say you have a classroom and let’s say you have 20 odd people or something go in there.  Now, I can tell you in advance every class is filled with three types of people:  Prisoners, Vacationers and Learners. 

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, QI Macros.

Are You Skipping Stones or Diving Beneath the Surface of Your Business?

Are you skipping Six Sigma stones across the surface of your business or are you finding people who take to it like a duck to water. People who can dive beneath the surface to find the invisible low-hanging fruit?

 

“Have you ever skipped a rock across a lake? Maybe the first time you threw it out there it just went “sploosh.” Then you figured out that flatter rocks skip better, so you started throwing them out and they’d go “skip-skip-sploosh,” or maybe get three or four or five “skip-skips” and “sploosh.”

“Then a duck came flying in, put out its landing gear and just kind of eased into the water.

Posted by Jay Arthur in Improvement Insights.

Root Cause Analysis in the Time of COVID-19

That's root cause analysis: What are the common patterns? Where's the Pareto principle?

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

Let’s Work Together

This is a fun thing we did last week. While Watching the movie “Forrest Gump,” Jay heard this song and had the idea that this song is particularly applicable to our current situation. Several of the people that work for QI Macros are musicians, so we tried to do something fun while we’re working remotely. This was recorded in 4 separate homes and then assembled and arranged by Nicholas. We hope you enjoy it:

 

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

Six Sigma Success Metrics

Most companies measure success of Six Sigma using simple, easy to understand metrics. Are you using these measures of success?

“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and QI Macros [software]. Today I want to talk to you about success metrics.

“Back in the late 60s I was in high school. I had a paper route and this was during the Vietnam War, and every day I would fold 120 papers and deliver them. The headlines always on the Tucson Daily Citizen was that we’d killed so many Viet Cong and so many Americans had died, so we had this body count metric every single day, Monday through Sunday.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

Tools to Monitor Your Own Health

Even before COVID-19, I gave my staff digital thermometers, oximeters and blood pressure cuffs to help them monitor their health. You can too. Here’s how:

“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and QI Macros [software].

“I don’t know about you but when I was a kid growing up and my mom needed to take my temperature we used something called a thermometer. This is actually the original box that it was in, but that’s no longer necessary right? Now we have these kind of tools which you can just buy at your local store. Once you press it and turn it on you just scan it across your head and it’ll read your temperature.

Posted by Jay Arthur in healthcare, Improvement Insights, Jay Arthur Blog.

FOLB – Fear of Looking Bad

Humans, by nature, have a fear of looking bad (FOLB). And we have a fear of looking stupid (FOLS). These are slowing COVID-19 response and quality improvement. Here’s why:

Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“You’ve all probably all heard some of these acronyms that are running around like FOMO: Fear Of Missing Out. Well, I wanted to introduce you to a couple more that I’d like you to consider. FOLB: Fear Of Looking Bad.

“Now when I’ve gone out to work with companies in consulting roles, some of these managers think, “I’m supposed to be in charge of fixing everything.

Posted by Jay Arthur in healthcare, Improvement Insights, Jay Arthur Blog, Lean, Manufacturing, Six Sigma.

Stop Projecting the Past Into the Future

If COVID-19 has taught us anything, it’s that we can’t keep doing things the same old way. The status quo isn’t working for us anymore. We have to stop projecting the past (the way we’ve always done it) into the future. The future doesn’t have to be an endless rerun of the past.

“Hi, I’m Jay Arthur, author of “Agile Process Innovation” and QI Macros [software]. Here’s my Improvement Insight for this week: Stop projecting your past into your future.

“Way too many people do this, right? We start thinking, “Well, we’ve always done it that way so we have to always do it that way.”

Posted by Jay Arthur in healthcare, Improvement Insights, Jay Arthur Blog, Lean, Manufacturing, QI Macros, Service, Six Sigma.

Are Your Systems Ready for Mother’s Day?

The busiest day of the year for long distance calling is Mother’s Day. The recent COVID-19 pandemic revealed the inability of our systems to handle the load. Is your business ready for Mother’s Day?

“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].

“When I worked in the phone company they were very proud of the fact that they had engineered the entire switching system to handle one day out of the year. That one day out of the year was Mother’s Day, because everybody called their mother on Mother’s Day. If we didn’t have ways of switching and routing things and [finding] an empty trunk line… If I was going to call my mom in Tucson from Denver, guess what?

Posted by Jay Arthur in healthcare, Improvement Insights, Jay Arthur Blog, Lean, Manufacturing, Six Sigma.

Lean Response to COVID-19

We know that Lean can collapse cycle time by 75% or more. Here’s what that means for COVID-19:

“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and QI Macros [software].

“If you’ve ever done any Lean projects, you know pretty much if the process is this long {gestures}, with Value Stream Mapping and Spaghetti Diagramming, you can collapse that by maybe 75%, 80%, 90%. You can actually reduce the cycle time for almost anything and do it easily.

“One of the things that is creating optimism for me is that a few years ago I worked with an aerospace manufacturing company, and typically to get a Request For Proposal through, it was 1.9

Posted by Jay Arthur in healthcare, Improvement Insights, Lean.