A district level manager was hopping mad about something. I decided to see if I could use pacing and leading to calm her down and get back to solving the problem to meet her needs.
Latest "Improvement Insights" Posts
My boss sent me to talk to a cranky manager about a software project he wanted to do. Here’s how I used non-verbal rapport to connect with him in 30-60 seconds.
I was tasked with training the leadership team of U S West, the president and his vice presidents. Here’s how I started to build rapport with the leadership team and every team afterwards.
I recently had to do some home repairs. It’s amazing what you can learn in a 3-minute video and how much time it will save you. The same is true of Lean Six Sigma. Save yourself time and rework. Learn the easy way.
Designing a product or service requires conceptual integrity. Here’s how I did it.
Here’s how to handle the critic on your team. It’s simple:
How can we use the same language as our team members to develop rapport and accelerate the team’s success?
Here’s how to build rapport with team members using their communication style: visual, auditory or kinesthetic.
Discover your communication style. Click here:
I go to many improvement conferences. Most of the improvement posters are long on text but short on quality tools.
If you’re going to submit an improvement story, use the tools of quality. Here’s how:
Back when I was a software systems analyst for the phone company, my boss asked me to get requirements from one of our users. He thought it would take months to get the report he wanted. I did it in one day by using the right tool for the job. Here’s how: