QI Macros Technical Support Questions

What Type of Device are You Using?


  1. Completely close out of Excel (Don’t just close a file; completely exit/quit out of Excel)
  2. Download and run the QI Macros Installation File:
    • Right-click on the QIMacros.zip file and select “Extract All”:

      pc-install-instructions-1
    • Once the items are extracted, open the PC folder and then double-click on the .exe file to launch the installer:

      install-instructions-2
    • Follow the prompts:

      install-instructions-3

      install-instructions-4
  3. Start Excel and look for the QI Macros tab on Excel’s menu:

    excel-2016-pc-menu

Menu still not appearing? Click here for tier 2 support options.

The QI Macros pathway has been removed from Excel
Excel has disabled the QI Macros menu file
Excel hasn’t completely closed and needs to be re-booted

Your Microsoft security settings have removed the QI Macros pathway in Excel:

Download, open, enable and select the "Click Here to Add QI-Macros" button in the following file: Add-QIMacros.xlsm

  1. Once you have done so, completely quit out of Excel and reopen.
  2. Do you now see the QI Macros menu in your Excel sub-ribbon? If not, see manual instructions below.

Manual instructions to restore QI Macros Add-in:

  1. Open Excel and select File > Options > Advanced
  2. In the Advanced section, scroll down to the "General" portion, and in the "At startup, open all files in" textbox, input the following: C:\Program Files\QIMacros\xlstart\
  3. Press "OK," close Excel and reopen - you should now see the QI Macros menu in your Excel sub-ribbon.

Due to your Microsoft security settings, Excel might have disabled QI Macros:

  1. In Excel, select File, Options and then Add-Ins in the left-hand column.
  2. Next, click on Manage Excel Add ins at the bottom of the screen and click on the arrow next to the box and select Disabled Items:

  3. Then, click on the GO button next to your selection to see all disabled items:

    disabled Excel add-in
  4. Select the QI Macros disabled file(s) and click Enable.
  5. Once you've enabled all of the QI Macros disabled items, completely quit out of Excel, reopen Excel and open a blank workbook – you should now see the QI Macros menu in your Excel sub-ribbon.

Excel hasn’t completely closed and needs to be re-booted:

  1. Close out of Excel and reopen Excel – does the green, rectangular Excel startup window appear?

    office-365-excel-open-boot
  2. If not, close Excel again, and select Ctrl+Alt+Delete > Task Manager
  3. Then, if Microsoft Excel appears in the list of Applications that are running, select Microsoft Excel, right-click and choose “End Task.”

    task-manager
  4. Once completed, open Excel – you should now see the green, rectangular Excel startup window.
  5. With Excel booted up, open a blank workbook – you should now see the QI Macros menu in your Excel sub-ribbon.

Menu still not appearing? Click here for tier 2 support options.

If you receive the following message when running the QI Macros install file:

"Please check that your disk is not full" prompt

This is because you do not have the necessary Administrative Rights to install QI Macros onto your device.

The first option is to right-click on the QI Macros install file and select, "Run as Administrator."

However, if you still receive the same prompt, you will need to contact your IT department:

  1. They can either provide you with temporary Administrative Rights to run the install.
  2. -or-

  3. They can run the install themselves, while logged in under your computer profile.

Still having difficulties installing QI Macros, click here for tier 2 support options.

If your QI Macros is more than two years old, we recommend upgrading to the latest version of QI Macros, with the latest functionality!

Click here if you have purchased a QI Macros license within the past 5 years.

Note: If your QI Macros is more than a year old, it may not be compatible with the latest version of Excel.

If you can't find your Install file and your QI Macros version is less than 5 years old, you may be able to retrieve your license by using one of the following methods:

  • If you have your order ID (or invoice number) and password, click here to enter and download your setup file.
  • You may also use your e-mail and zip code to find your setup file, click here to enter and download your file.
  • If we cannot find your setup file because your e-mail isn't in our database, we can look it up for a fee. E-mail support@qimacros.com or call 888.468.1537.

Still not able to reinstall QI Macros? Click here for tier 2 support options.

When you install a new version of Excel, QI Macros isn’t automatically linked – you must reinstall QI Macros using your QI Macros install file.

Note: If your QI Macros is more than a year old, it may not be compatible with the latest version of Excel.

If you can't find your Install file and your QI Macros version is less than 5 years old, you may be able to retrieve your license by using one of the following methods:

  • If you have your order ID (or invoice number) and password, click here to enter and download your setup file.
  • You may also use your e-mail and zip code to find your setup file, click here to enter and download your file.
  • If we cannot find your setup file because your e-mail isn't in our database, we can look it up for a fee. E-mail support@qimacros.com or call 888.468.1537.

Still not able to reinstall QI Macros? Click here for tier 2 support options.

Uninstall QI Macros using the uninstall file:

  1. Completely quit out of Excel.
  2. Click here to download and run the uninstall file.
  3. Once the uninstall file has completed, open Excel - you should no longer see QI Macros in your Excel sub-ribbon.

OR you can uninstall QI Macros manually:

  1. Completely quit out of Excel.
  2. Remove the qimacros.xlam file found in: C:\Program Files\QIMacros\xlstart\
  3. Once the file has been removed, open Excel - you should no longer see QI Macros in your Excel sub-ribbon.

30-Day Trial Note: If you uninstall the 30-day trial, you will not be able to re-install it. If you need more time to evaluate QI Macros,  e-mail  support@qimacros.com and ask for a 15-day trial extension.


QI Macros Still Appears in "Add/Remove Programs"

If you want to remove QI Macros from your "Add/Remove Programs" list, right-click on "QI Macros SPC Software for Excel" and select, "Uninstall."

NOTE: If the QI Macros menu no longer appears in your Excel, the software has been successfully uninstalled from your device.

Still not able to uninstall QI Macros? Click here for tier 2 support options.

Not seeing your PC Tech Support question?
Click here
  1. Completely close out of Excel (Don’t just close a file; completely exit/quit out of Excel)
  2. Download and run the QI Macros Installation File:
    • Open the QIMacros folder, then the Mac folder, and double-click the “QIMacrosMac.zip” file:

      mac-downloads-folder
    • Next, select Ctrl-Click-Open on the “QIMacrosMac” file:

      mac-downloads-folder-3
    • When installing, if you receive a message asking to install "Rosetta," select, "Install." It is necessary to use this Mac Application to install certain programs onto Apple devices that run on an M1 Processor Chip:
    • Rosetta Install Prompt for Mac

    • If you receive a message saying the install cannot be opened:

      mac-install-message-1
    • -or-

      mac-install-message-2

    • Go to the Apple icon in the top left corner of your Mac device and select “System Preferences” > “Security & Privacy” > “General” and choose, “Open Anyway”:

      mac-install-message-5
    • NOTE: If the installer does not begin, press ctrl+click on the install file and select "Open" to restart the installer.

    • Next, select “OK” and follow the prompts. Select “Enable Macros” when prompted:

      mac-enable-macros
  3. Once install is complete, open Excel, open a blank workbook, and look for the QI Macros menu in your Excel sub-ribbon:

    excel-mac-menu

No QI Macros Menu? Click here for tier 2 support options.

Due to security settings within your Excel, QI Macros has been disabled
Microsoft has updated Excel and removed QI Macros as an add-in
Microsoft Excel and/or Microsoft’s AutoUpdater has pending updates
Gallery of Templates is not Disabled

To re-enable QI Macros:

  1. Open Excel, open a blank workbook and select the “Tools” drop-down menu from your Excel ribbon. Then select “Excel Add-Ins”:

    tools-add-ins-drop-down-menu
  2. Does “QI Macros SPC Software for Excel” appear in the “Add-ins available” window? And if so, is it selected?

    mac-add-ins-available-window
  3. If it is not selected, click the box, press “OK” and completely quit out of Excel and reopen – you should now see the QI Macros menu in your Excel sub-ribbon.


If QI Macros does not appear in the Add-ins window:

  1. Click “Browse” and search your Mac for the file, qimacros.xlam. Were you able to find it?
  2. If so, select the qimacros.xlam file and press “Open” – “QI Macros SPC Software for Excel” should now appear as an add-in in your Excel Add-Ins list. If it does, press “OK”.
  3. The QI Macros menu will automatically load into Excel and should now appear in your Excel sub-ribbon.

To check for updates in Excel:

  1. If the QI Macros menu still does not appear in your Excel sub-ribbon, click the “Help” drop-down menu from your Excel ribbon and select “Check for Updates.”
  2. If there are pending updates to your AutoUpdater and/or Excel, select “Update.”
  3. Once the updates are completed, perform “Check for Updates” once more, to make sure there are no more pending updates.
  4. Completely quit out of Excel, reopen Excel and open a blank workbook – do you now see the QI Macros menu In your Excel sub-ribbon?

Gallery of Templates is not disabled:

If the QI Macros menu does not appear in the Excel sub-ribbon after install, make sure the Gallery of Templates is disabled, when opening Excel.

To turn off the Gallery of Templates, go to Excel: Preferences:

Gallery of Templates-Preferences

General:

disable-gallery-of-templates-2

and deselect "Open Excel Workbook Gallery when application opens."

disable-gallery-of-templates-3

Once you have disabled the Gallery, COMPLETELY quit out of Excel and reopen – you should now see the QI Macros menu in your Excel sub-ribbon.

If you do not, e-mail support@qimacros.com or call: 1.888.468.1537.

Menu still not appearing? Click here for tier 2 support options.

If your QI Macros is more than two years old, we recommend upgrading to the latest version of QI Macros, with the latest functionality!

Click here if you have purchased a QI Macros license within the past 5 years.

Note: If your QI Macros is more than a year old, it may not be compatible with the latest version of Excel.


If you can't find your Install file and your QI Macros version is less than 5 years old, you may be able to retrieve your license by using one of the following methods:

  • If you have your order ID (or invoice number) and password, click here to enter and download your setup file.
  • You may also use your e-mail and zip code to find your setup file, click here to enter and download your file.
  • If we cannot find your setup file because your e-mail isn't in our database, we can look it up for a fee. E-mail support@qimacros.com or call 888.468.1537.

Still not able to restore QI Macros? Click here for tier 2 support options.

When you install a new version of Excel, QI Macros isn’t automatically linked – you must reinstall QI Macros using your QI Macros install file.

Note: If your QI Macros is more than a year old, it may not be compatible with the latest version of Excel.

If you can't find your Install file and your QI Macros version is less than 5 years old, you may be able to retrieve your license by using one of the following methods:

  • If you have your order ID (or invoice number) and password, click here to enter and download your setup file.
  • You may also use your e-mail and zip code to find your setup file, click here to enter and download your file.
  • If we cannot find your setup file because your e-mail isn't in our database, we can look it up for a fee. E-mail support@qimacros.com or call 888.468.1537.

Still not able to reinstall QI Macros? Click here for tier 2 support options.

Uninstall QI Macros manually:

  1. Completely quit out of Excel.
  2. Remove the qimacros.xlam file found in:
    HD\Users\User\Library\GroupContainers\UBF8T346G9.Office\UserContent\Startup\Excel
  3. (if your Library is not visible, click on the "Go" drop-down menu from your Finder ribbon and simultaneously select the "Alt/Option" button.

  4. Or open a new Finder window, search for the qimacros.xlam file on "This Mac" and delete any instances of the .xlam file.
  5. Once you have removed the qimacros.xlam file, open Excel - you will receive the following message:

    find-.xlam-mac
  6. Open a blank workbook in Excel and select Tools > Excel Add-Ins. In the add-ins window, de-select any instance(s) of QI Macros from the "add-ins available" list:

    add-ins-available-mac
  7. You will be asked if you wish to "delete from list" - select "Yes":

    delete-from-list-mac

30-Day Trial Note: If you uninstall the 30-day trial, you will not be able to re-install it.

Still not able to uninstall QI Macros? Click here for tier 2 support options.

Not seeing your Mac Tech Support question?
Click here

Call or chat M-F 8 a.m. to 5 p.m. (MT) 888.468.1537



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