Improvement Insights
Blog

Latest "Improvement Insights" Posts

Control Charts? Behavior Charts? Or Performance Charts?

Shewhart didn’t make our lives any easier 100 years ago when he started using control charts. Here’s why and what to do about it.



“Hi, this is Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].

“Now, a long time ago (I mean this was back in the 1920s and the 1930s), Shewhart did us a disservice. Now, he was most interested in economic control of quality of manufactured product, and he called the charts that he used for that “control charts.” I don’t know about you, but for most people when you hear the word control, they don’t like the idea of being controlled.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

Speed Learning for Minimally Invasive Training

How can you help people learn Lean Six Sigma quickly and easily? It’s a simple three step process that will slash the learning curve for everyone.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].

“In a recent video I talked to you about the whole idea of “minimally invasive training.” How do we teach people in an hour everything they need to know to start solving problems? To do that you have to think about all the advances that we know about in speed learning.

“If I’m teaching Lean what do I do?

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, Lean, QI Macros, Six Sigma.

Minimally Invasive Lean Six Sigma Training

One big pharma company embraced a more Agile approach to implementing Lean Six Sigma and achieved quick results. How did they do it?



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].

“I was at the Lean Six Sigma conference for ASQ in Phoenix and Novartis gave a whole presentation about implementing Lean and Six Sigma around their sales process. It turns out they didn’t actually apply Lean and Six Sigma to the sales process, they simply optimized everything around it that supported their reps going out into the field and how the reps got paid, but they didn’t really do anything about the sales process.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, Lean, Six Sigma.

Process Before Projects

You’ve heard the phrase “Cart before the horse?” Well one Agile company learned a similar phrase during their implementation. Save yourself a lot of time and effort by learning this simple phrase.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and the QI Macros [software]. I was at the ASQ Lean Six Sigma conference and there was a whole presentation on a company that had implemented Agile for software development, and I was kind of stunned to discover that I think they said they spent $15 million implementing Agile. Well, if you’re spending that much money, I’m not sure you’re being Agile, but anyway…

“So the one thing that they really said about implementing Agile for software improvement, the mistake they made was they started doing projects before they improved the process.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Jay Arthur Blog.

Living Exponentially

The job description of the future doesn’t involve manual labor or basic thinking skills. The future will challenge all of us. Here’s why.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].

“At the ASQ Lean Six Sigma conference there was an opening keynote about the acceleration, the exponential acceleration of technology; how it’s just so much faster, so much quicker, so much… it’s just {whooshing up sound}, right? And the costs are going {whooshing down sound}, and so that’s a dramatic shift from how it used to be.Even Six Sigma used to [have to] make charts manually and do stuff like that, but that’s not how it is any more, so he suggested that you think about it in this map.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, Lean, Six Sigma.

The Elephant in the Room

At the 2019 ASQ Lean Six Sigma Conference in Phoenix, a number of Black Belts from major companies told me about the Elephant in the Room that they were afraid to discuss with management even though it was harming their Lean Six Sigma effort.

This isn’t the first time I’ve heard this story in companies ranging from manufacturing to healthcare.

Watch now to find out what it was.

 

“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software], and I want to talk to you about the elephant in the room: The thing that I think is actually impeding Six Sigma.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

Accelerating Lean Six Sigma Exponentially

At the ASQ Lean Six Sigma Conference in Phoenix, they said that the world is accelerating exponentially. Is Lean Six Sigma accelerating exponentially? If we use Agile methods to accelerate Lean Six Sigma, we can move Lean Six Sigma into the 21st century.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, Lean, Six Sigma.

Trendlines Are Rarely Improvements

At the 2018 Magnet Nursing conference in Denver, I saw many improvement posters using line or bar charts with an added trend line to show improvement. Unfortunately, few of the trends were valid. Here’s why:

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, QI Macros, Statistics.

Don’t Cook A Meal If You’re Not Going to Do the Dishes

Many improvement teams fail to go the extra mile to lock in their improvements. Here’s why and what to do about it:

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

Lean Mean Six Sigma

Is it possible to accelerate Lean Six Sigma using Agile? Yes! Find out how.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.