Improvement Insights Blog
Quality Improvement is Not Hard
Most people think Quality Improvement is hard. It’s not. It’s surprisingly easy. Here’s why:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“I think too many people spend a lot of time pretending that Quality Improvement is hard; it’s not, right? You’re either out of control but you might be in spec, or you might be in spec and out of control, or… in control and out of spec, or you can be in control and in spec. That’s not too hard.
“You know, with a handful of tools you can solve most of the problems involving defects, mistakes, errors. Delay, defects and deviation, as I say: the three silent killers of productivity and profitability.
“So let’s stop pretending this is hard or that it takes a long time or that you have to know a lot to get it done.
“That’s my Improvement Insight. Let’s go out and improve something this week.”
