Home »
Blog » Quality Improvement
Improvement Insights Blog
Posts tagged "Quality Improvement"
Ever noticed that some people want to blame customers, suppliers or coworkers for problems? They’re looking in the wrong place.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].
“I don’t know about you, but have you ever noticed there are certain people and they want to blame their supplier or their customer or their boss or their subordinates or their friends or their family or their co-workers? Right? They’re always pointing at somebody else. Let me share with you that if you’re the only one at the scene of the crime of all of these things, it’s not them… it’s you, all right?
Continue Reading "Who is to Blame for Quality Problems?"
Posted by Jay Arthur in Improvement Insights.
Over 40 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.
If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.
Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.
Continue Reading "*Latest webinar: 9/12/23 QI Macros webinar"
Posted by Jay Arthur in Data Mining, Excel, QI Macros, Webinar.
With almost every business I buy from, the level of apathy among the workers is astounding. Every once in a while, I have a great experience and I realize it doesn’t take much to provide a great customer experience.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].
“I don’t know about you, but it seems like a lot of places where I go to do business or buy something, everybody’s kind of grumpy. You know, they’re just not very interested in being able to help me. They’re slow. They’re error prone.
Continue Reading "Have We Become Mediocristan?"
Posted by Jay Arthur in Improvement Insights.
Purchasing departments are sluggish and error-prone. Joseph Juran used the tools of quality to simplify, streamline and optimize Lend-Lease purchasing during WWII. You can too.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“I was wandering through my old collection of Quality Progress magazines. This one’s from 2004, it was about a hundred years of Juran. Now, he was born in Romania in 1904 and immigrated to the Minneapolis region at about 12 years of age. I was reading through this, and one of the things in here struck me: during the war, he used his statistical skills and engineering to improve purchasing, budgeting and paperwork gridlock for Lend-Lease.
Continue Reading "Juran – Purchasing Improvement for Lend-Lease"
Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.
Most people think Quality Improvement is hard. It’s not. It’s surprisingly easy. Here’s why:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“I think too many people spend a lot of time pretending that Quality Improvement is hard; it’s not, right? You’re either out of control but you might be in spec, or you might be in spec and out of control, or… in control and out of spec, or you can be in control and in spec. That’s not too hard.
“You know, with a handful of tools you can solve most of the problems involving defects, mistakes, errors.
Continue Reading "Quality Improvement is Not Hard"
Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.
Most quality improvement professionals have long forgotten how hard it was to learn QI. What if you could help newbies overcome the frustration barrier?
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].
“I was out at the American Society for Quality conference last week in scenic Philadelphia. One of the things that I’ve noticed is when we talk to people, most people forget how hard it was initially to get through the frustration barrier to learn Quality when they began. They forget how hard it is. Just like childbirth, women forget how much it hurt; they just… “Oh, yeah, I got a baby.”
Continue Reading "Overcome the Frustration Barrier"
Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, QI Macros.
Over 140 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.
You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE. If you’ve never used QI Macros and would like to try it out, you can sign up for a free 30 day trial at THIS link. If you are a QI Macros user with an older software version, and you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.
Continue Reading "2/14/23 Healthcare Data Analytics Webinar"
Posted by Jay Arthur in Agile Lean Six Sigma, Healthcare, Lean, QI Macros, Six Sigma, Webinar.
Over 250 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.
You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.
If you’ve never used QI Macros and would like to try it out, you can sign up for a free 30 day trial at THIS link.
If you a QI Macros user with an older version, and you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.
Continue Reading "1/17/23 Healthcare Data Analytics Webinar"
Posted by Jay Arthur in Agile Lean Six Sigma, Healthcare, Lean, QI Macros, Six Sigma, Webinar.
Over 130 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.
https://www.qimacros.com/pdf/Zero-Harm-Trillion-Dollar-Prescription.pdf If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help to generate a quote to upgrade all the users at your organization or by just guiding you through the purchasing process.
Continue Reading "11/29/22 Healthcare Data Analytics Webinar"
Posted by Jay Arthur in Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.
The postal service in my neighborhood is a hit-or-miss affair. And it started with a change in leadership. If you’re waiting on leadership to embrace quality, think again.
“I don’t know how the postal service is in your neighborhood, but some days it doesn’t come at all, some days we get mail on Sunday, sometimes the postal workers are not wearing a postal shirt and it’s like, “Who the hell’s walking up to my house to drop off the mail?”
“They recently changed the Postmaster General. He’s really proud that he’s cutting costs, but he’s killing his service.
Continue Reading "The Postal Service is Kaput"
Posted by Jay Arthur in Improvement Insights.
