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Posts tagged "Quality Improvement"
If you’re doing Quality Improvement, you should always be in a learning mode. If you create a safe space for people to learn (and to fail), you’re creating conditions where Quality Improvement can grow and thrive.
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Well hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“One of the barriers I find to getting people involved in Quality Improvement is they have this fear that somebody will ridicule whatever they’ve decided to try to do and make fun of their knowledge of statistics or whatever it is.
Continue Reading "Psychological Safety in Quality Improvement"
Posted by Jay Arthur in Improvement Insights.
The U.S. phone system was engineered to handle one day’s maximum traffic: Mother’s Day. What’s yours?
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Well hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“In 1973, I graduated from college and went to work for the phone company in Denver, Colorado Mountain Bell at the time, as a programmer. We did lots of different types of projects, and at one point I ended up working on a thing called the Trunk Forecasting System.
“Now, trunk lines are how you connect each major city with other cities and so on.
Continue Reading "Are You Ready for Your Mother’s Day?"
Posted by Jay Arthur in Improvement Insights.
After WWII, Deming had to turn to Japan to spread the gospel of quality. I often feel empathy and sympathy for his struggles to bring quality improvement to the world.
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Well hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“I have sympathy for W. Edwards Deming. He learned Quality Improvement at Western Electric with Shewhart back in the ‘20s and ‘30s. And then all of those tools were used in World War II. But after World War II, he was sort of a pariah.
Continue Reading "Sympathy for Deming"
Posted by Jay Arthur in Improvement Insights.
Over 50 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.
If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.
Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.
Continue Reading "*Latest webinar: 5/13/25 QI Macros webinar"
Posted by Jay Arthur in Data Mining, Excel, QI Macros, Webinar.
One of the biggest impediments to quality improvement could be the “Hollow Easter Bunnies” in your organization. Here’s how to spot them and what to do about it.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“When you were a kid, did you get an Easter bunny and you were all excited because it was “chocolate chocolate chocolate”? Then you bite into it and you discover it’s hollow, right? It’s an external skin of chocolate but it’s not a chocolate Easter bunny, it’s a hollow Easter bunny.
“I was reading this book called “The Friction Project” and they were talking about how it was difficult to reduce friction in organizations.
Continue Reading "Watch Out for Hollow Easter Bunnies"
Posted by Jay Arthur in Improvement Insights.
Too many people are using unsupported, home-grown tools to improve quality. Or using none at all. That’s a problem. Here’s why:
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Well hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“In the old days, pharmacists used to grind up and mix chemicals by hand to make prescriptions, right? And graphic artists used to hand draw everything, right? And opticians used to grind lenses by hand to make glasses. So all those people… all those jobs are still needed, but they don’t do them the way they did 30, 40, 50, 60, 80, 100 years ago, right?
Continue Reading "Are You Using the Available Tools of Quality 2025?"
Posted by Jay Arthur in Improvement Insights.
Over 80 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.
Books that Jay may have mentioned in the video:
You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.
Continue Reading "2/20/25 Healthcare Data Analytics Webinar"
Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.
Over 40 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.
Here are the books Jay mentions in the video:
You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.
Continue Reading "1/14/25 Healthcare Data Analytics Webinar"
Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.
Over 200 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.
You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.
If you’d like to see a short demo video to see how our software is used in healthcare organizations like yours, click this DEMO link.
If you’ve never used QI Macros and would like to try it out for free, you can sign up for a free 30 day trial at THIS link.
Continue Reading "12/17/24 Healthcare Data Analytics Webinar"
Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Jay Arthur Blog, Lean, QI Macros, Six Sigma.
In college, I spent four years studying Systems Engineering. The methods and tools of quality improvement are what I use instead. Here’s why:
“I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“When I went to college I studied systems engineering, which is the mathematical optimization of systems, operations research (things of that nature), which is for solving very complicated problems like transportation or whatever. It wasn’t until I got into Quality Improvement, where I found a simplified set of tools that I could use in everyday life, that I really started to figure out how best to start to simplify, streamline and optimize systems: Better, faster, cheaper; free, perfect and now.
Continue Reading "You Can Use the Methods and Tools of Quality Improvement Anywhere"
Posted by Jay Arthur in Improvement Insights.
