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Posts tagged "quality improvement"

Take Time To Honor Your Progress This Year

Take time to celebrate with friends, family and coworkers this holiday season.



“After you’ve made an improvement, after you’ve “Focused,” “Improved,” and “Sustained,” you have to take time to “Honor” your progress. At this time of year, most of us gather together (And I’m going to encourage you to gather together with your friends, family, co-workers, whoever) to celebrate your improvements this year and the things that you’ve accomplished. Take time to celebrate because this is the time to do that.

“I’m honored that all of you invite me into your workspace to listen to these Improvement Insights each week, and that you’ve taken the time to use the QI Macros, (just like I had to teach myself how to use them) to go out and start to make improvements in the world.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

Agile Process Innovation Case Studies

What do Christus Health, Novartis and Underwriters Laboratories have in common? In the last few years they’ve rediscovered the essence of Agile Lean Six Sigma. Here’s How:



“Every year we go out to these conferences and trade shows and exhibit the QI Macros, and I get a chance to go see some of the presentations that people are doing. About two years ago I started to notice an interesting trend, and so I got some observations out of this whole thing.

“So about two years ago, I was at the Lean Six Sigma conference in Phoenix and Christus Health was presenting about their quality journey.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Lean, QI Macros, Six Sigma.

Are Metrics Harming Your Business?

The September/October 2019 issue of Harvard Business Review asks this question. The answer is obvious, but some people will read this the wrong way. Here’s why:



“This is a September / October 2019 edition of the Harvard Business Review. You can see here it says, “Are Metrics Undermining Your Business?”

“Now the essence of the article is “Bad metrics drive bad behavior.” Well, I think we all know that, but I think too often people who hate metrics will just look at that and say, “There’s proof! See? Measurements are ruining our business. We’ve got to go back to gut feel, common sense and trial-and-error.”

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, Lean, Six Sigma.

Climbing Mount Quality

Some people think they have to climb Mount Everest or do a fire walk to overcome their fears. Maybe it’s just as easy to do the thing you are afraid to do in your normal life. Maybe it’s time to climb Mount Quality. Maybe it’s time to create a hassle-free experience for your company’s customers.



  “My wife’s been watching these shows about people climbing Mount Everest. You see people, they’re waiting for the final the final [ascent] and there’s a huge queue of people waiting to go up to the top of Mount Everest… (It’s like [maybe] they should put in an express lane or something!)

Posted by Jay Arthur in healthcare, Improvement Insights, Lean, Six Sigma.

Line Charts Are Like Driving in a Blizzard

What charts do you need to stay safe and in control?



 

“Most of you have driven on a highway. It may have been a two-lane rural [road] or a four-lane interstate, but you know that the lines on each side of the road help you stay on track, keep you safe and know that you’re going in the right direction.

“But if you’ve ever driven in a blizzard, you know all those lines are totally obscured and you can hardly see. I had to go over Raton Pass once upon a time driving from Denver to Tucson to see my parents, and it was a pouring blizzard and I could barely see where I was going.

Posted by Jay Arthur in Improvement Insights, Six Sigma.

Quality Is Not a Department

A recent report from NAHQ (National Association of Healthcare Quality) found that three-quarters of hospitals had a quality department. But to achieve hassle-free healthcare and zero harm, it will take more than a department to achieve the results desired.



 

“The National Association for Healthcare Quality just released a report on Quality professionals in health care, and it turns out that in a lot of the situations, about three-quarters of the people responding reported that in their hospital or wherever, that Quality was a department, and in about a quarter [of the responses] Quality was individuals working on stuff.

“Let me be clear about this: Quality is not a department.

Posted by Jay Arthur in healthcare, Improvement Insights, Jay Arthur Blog.

What Ought To Be vs What Is

Some people get confused about what ought to be and what is, especially in Lean Six Sigma. 21st Century Quality requires us to work on what is, not on what ought to be.



 

“I was reading Psychology Today and the editor’s introduction kind of caught my attention. She was talking about what they call “The Moralistic Fallacy.” This fallacy is committed when a truth that disturbs people is deemed false. I see quite a bit of this actually in Quality Improvement. It’s the difference between “What Ought To Be” versus “What Is.”

“When we talk about Quality, “Leadership should be on board with Quality…” Well, they are on board with Quality.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Six Sigma.

11/6/19 QI Macros Webinar

More than 40 people signed up for this webinar, with Jay Arthur demonstrating how to use some of the useful features of QI Macros, as well as some of the new features introduced in recent releases of the software.

Some attendees were familiar with the software and already use it, some had only begun to use it; all were interested in learning new ways that QI Macros can help them with their Agile Lean Six Sigma and Quality Improvement efforts. (You can hear him answering questions and comments typed in by webinar attendees.)

 



If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.

Posted by Jay Arthur in Webinar.

Control Charts for KPIs

Several attendees told me they had ripped out their line charts and started using Control Charts for their KPIs. Here’s why:



 

“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and the QI Macros [software].

“We were out at the National Association for Healthcare Quality conference; I was speaking and we were exhibiting there. After I spoke, I had a couple people come up to me who said they’d seen me at the previous year’s convention talking about how to improve things and how line [charts] and bar charts can be harming patients and they said, “You know, I went back to my hospital and we ripped out all of our line charts and we put in control charts for all of our key process indicators.

Posted by Jay Arthur in Agile Lean Six Sigma, healthcare, Improvement Insights, QI Macros, Six Sigma.

No Design Survives Contact with the End User

No matter how well you design something using DFSS, users will find ways to use it or break it in ways you can’t imagine!



“In Six Sigma we have all these tools for designing for Six Sigma, so we have Quality Function Deployment and Failure Modes and Effects Analysis and all this other stuff; PPAP forms in automotive to help you design an entire sub-assembly or whatever it is… but what are these things designed to do?

“Well, they’re designed to help you come up with something that’ll come out at least a four signal level, maybe a four and a half signal level, but one of the things I’ve learned from software is “No design survives contact with the end user.”

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, Lean, Six Sigma.