quality improvement
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Posts tagged "quality improvement"

Work ON your business, not IN it.

COVID-19 has slowed business for much of the nation. Here’s how you can make use of the time:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].

“I don’t know about you, but with this COVID virus thing going around, business has slowed a little bit, but that’s great! That gives us an opportunity to start to focus and work ON our business, not IN our business. Now is the time to start to find ways to simplify, streamline, optimize everything that you do so that when things come back on you’ll be ready for it and you’ll be faster, better, cheaper than you ever were before.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Jay Arthur Blog.

The Economy is Sick

If you’ve ever been sick, you know that the only thing you can do is wait it out. Here’s what we’re going to have to do:

“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and the QI Macros [software].

“I know all of you have had some sort of cold or flu or been sick for a while. The day before Thanksgiving in 2014, I had this really heavy cough that came from the darkest recesses of my lungs and I said, “That’s not good.” Then I felt a little worse on Thursday, and on Friday I was diagnosed as having the flu.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, QI Macros.

Learn Data Analysis for Problem Solving

Out of Work? Need a job? Want to become indispensable to your employer?

Learn the data analysis skills for problem solving (a.k.a. Lean Six Sigma). Do it now. It’s Free!

Click here to get started: www.lssyb.com

“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].

“I don’t know about you, but right now, I’m staying home because of the directives around COVID-19. I know there’s a lot of people out there who have been displaced and are out of work, and now might be a good time to learn a new skill. I can tell you: being able to do some data analysis that results in problem solving is a skill that every, every, every business wants.

Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, healthcare, Improvement Insights, Lean, Manufacturing, QI Macros, Service, Six Sigma.

What do we do? Do what you do.

These are uncertain times. What’s the best way (both psychologically and as a group) to get though this? By you continuing to do what you do, whether it’s writing, coding, or continuing to improve the quality of the processes around you.

(And just to be clear, when I say, “Go out and do what you do,” I don’t mean to literally “go out” if you don’t have to… it’s just an expression. Please continue to take whatever steps are necessary to keep yourself and the people around you safe.)



“Hi, I’m Jay Arthur, author “Lean Six Sigma for Hospitals” and the QI Macros [software].

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

Agile Lean Healthcare Now

Coronavirus means that we can’t wait weeks for training and months for improvements. Healthcare has to embrace Agile Lean Six Sigma to handle an infection that could overwhelm existing care facilities. (Hint: This has nothing to do with doctors and nurses, but everything to do with the patient.) Here’s how to do it:

“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and the QI Macros [software]. You know, I think we’re at this place in time where we can no longer wait two to four weeks for training and four to six to twelve months for projects to get done.

Posted by Jay Arthur in Agile Lean Six Sigma, healthcare, Jay Arthur Blog, Lean, Six Sigma.

Making Pareto Charts by Hand?

Sometimes you’ll hear people say that software isn’t necessary for Quality Improvement. Let me demonstrate how much time you’re wasting if you create ONE Pareto chart by hand, instead of using software.

“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].

“If you’ve listened to any of my Insight videos or seen me present at conferences or [had me] train you in a workshop, you know that I don’t believe you can do Quality Improvement without software. We have to stop doing Quality Improvement the 20th century manual, slow way. We have to start doing it the 21st century way, and we have to start doing it quickly.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Jay Arthur Blog, QI Macros.

Snowthrower Delivery Debacle

Ordered a snowthrower as a wedding gift for two day delivery. Eight days later it was delivered to someone’s home (not mine). How can we mistake-proof these kinds of problems?

“One of the guys in my office is getting married this June and so I got him an early wedding gift: a snow thrower. So I ordered it from Amazon. I ordered it on Monday, it was supposed to arrive on Wednesday; two days shipping on Prime.

“Then on Wednesday I get this notice that said, “Well, it’s sort of delayed.” So then it said maybe Friday, but of course on Friday it wasn’t here, and they tried to deliver it on Saturday, of course, which is when we’re closed.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Jay Arthur Blog, Lean, Six Sigma.

Nobody Wants to Look Bad

Nobody wants to look bad, which can make it impossible to make improvements. Here’s why:

“One of the things I’ve learned in all these years working in Quality Improvement is nobody, but nobody, wants to look bad. With the recent coronavirus [outbreak], the doctor who found that and [leaked news] out to the world, the Chinese government tried to shut him down, tried to keep that bit of information inside because they didn’t want to look bad.

“Well, this isn’t just a Chinese or Asian thing – saving face. In any business you walk into, somebody is in charge of how things are working and they’re in charge of trying to make it better, faster, cheaper.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Lean, Six Sigma.

People Can Learn Quickly

People can learn Lean Six Sigma quickly, in a day or less. Here’s why:

“When I was about six years old, I was playing in a neighbor’s yard; we were rolling around in the grass and stuff like that. I came home and I went into my bedroom and I started digging around in my pocket and I felt something kind of fuzzy. I thought maybe there was a lint ball or something. I pulled it out of my pocket, threw it down and it came back and stung me in the neck.

“That bee sacrificed his life, but I learned a phobia of bees.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Jay Arthur Blog.

IHI Trillion Dollar Checkbook Webinar, 1 of 3

Webinar 1 of 3: February 12, 2020

More than 60 people signed up for this webinar, with Jay Arthur doing an overview on the IHI’s goal, and how implementing Agile Lean Six Sigma can speed an organization’s improvement process and better sustain results.

 



Posted by Jay Arthur in healthcare, Webinar.