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2021 New Year’s Resolutions for Quality

Here’s three New Year’s Resolutions to accelerate your quality improvements: 1) Raw Data Diet, 2) Quality Tools and 3) Worst First. Here’s why these will change your future and your company’s:



“Hi, I’m Jay Arthur. It is the New Year and so it’s time for some New Year’s resolutions. Here’s some resolutions I’d like you to consider.

“First, go on a raw data diet. That means you need to know everything about each individual defect, mistake and error, and then you can summarize that. If you start from summarized data you don’t know where the raw data is, and so most of the time you can’t actually figure out what to fix without the raw data.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

Six Sigma Dogma

When I started in quality improvement, everyone preached Total Quality Management (TQM). Before that it was quality circles. I’d like you to consider that the gospel of Six Sigma is holding back progress. Here’s why:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].

“The other day I was [presenting] a webinar for one of the ASQ sections; I’ve been doing Agile Lean Six Sigma webinars for the Agile sections that want something to do during this pandemic. One of the guys said, “Well, you’re sort of telling me that that we don’t need Green Belts and Black Belts to do a project.

Posted by Jay Arthur in Improvement Insights.

Riding the Storm Out – Lessons from the Last Century

My parents and grandparents lived through the early part of the last century – two world wars, Spanish flu, and the Great Depression. My wife’s grandmother caught the Spanish Flu and all of her hair fell out. Maybe we haven’t had the adversity to prepare us for this pandemic, but maybe we can learn from parents and grandparents how to cope.



Riding the Storm Out – REO Speedwagon

“Hi, this is Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].

“On December 7th, 1941, my 17 year old mother was driving back from Knoxville, Tennessee back to Dayton, Ohio.

Posted by Jay Arthur in Improvement Insights.

Why Big Data is Bad for Small Business

There’s a lot of hype about Big Data, but approximately three-quarters of the money spent had no return on investment. There’s big profits in small data. Here’s what to do differently.



“Hi, this is Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].

“Big Data is actually bad for small business. Now, there was a lot of hype around Big Data, but it kind of crested about 2011-2012 and it’s falling down now because people are discovering that Big Data doesn’t always give you the answers you want. What you need [is] small data, and there’s big profits in small data.

Posted by Jay Arthur in Data Mining, Improvement Insights.

Deming’s 14 Points Were Created for 20th Century Quality

Most quality consultants still quote Deming’s 14 points, but the U.S. economy has shifted. Corporate CEOs are traded like running backs in the NFL. Time for a 21st Century approach to quality that factors in the new reality.



https://www.qimacros.com/pdf/Agile-LSS-Mini-Manifesto.pdf

“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and QI Macros [software].

“You know, in the Quality world, we still bring up Deming’s 14 points quite a bit. That’s kind of 20th Century Quality. Now, not that those ideas are extinct or anything, but a lot of it was about that time period.

“When I was working at the phone company we didn’t change CEOs but once every 10, 20, 30 years, right?

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, QI Macros, Six Sigma.

Take DM Out Of DMAIC

Most companies are drowning in data, so you don’t need to Define and Measure anything new. Take DM out of DMAIC to accelerate results. Here’s why:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and QI Macros [software].

“In the whole Six Sigma world, the DMAIC process, one of the things I’ve noticed is every company I’ve ever gone to… ever… has so much data they’re just… they’re drowning in their own data, and they don’t know how to analyze what they’ve got. And yet in DMAIC, we teach people to Define and then figure out something to Measure.

Posted by Jay Arthur in Improvement Insights.

Fix that Leaky Faucet

Just because you don’t know how to fix something, doesn’t mean that it can’t be fixed. It’s possible to mistake-proof anything. Fix that leaky faucet.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and QI Macros [software].

“If you have a leaky faucet, you don’t say, “Well, I can’t fix that” just because you don’t know how to fix a leaky faucet. You might hire somebody to do it, you might watch a YouTube video and you might go out and then figure out how to fix it and replace whatever the gizmo inside that’s causing it to leak.

Posted by Jay Arthur in Improvement Insights.

Is Your Customer Bothering You?

Is your customer bothering you? Do they make you angry sometimes because they won’t do what you want them to do? Here’s how to think about it:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“My friend Shelle Rose Charvet wrote a book called “The Customer Is Bothering Me” and I thought that that was kind of a good thought to think about for a little bit. Do you ever get kind of angry with your customer for not doing what your customer needs to do to make life easier for you?

Posted by Jay Arthur in Improvement Insights.

Put the C back in DMAIC

Many improvement projects fail after a few months because teams forget to put the C in DMAIC. Here’s what’s missing and what to do about it:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“I normally talk to you about improvement stuff, but today I want to talk to you about something I keep seeing, which is: People make improvements and then six months later they’re gone. Make an improvement, six months later they they’re gone.

“We need to put the C back in DMAIC: the Control phase. Now, why don’t people do this piece?

Posted by Jay Arthur in Improvement Insights.

Using Theory of Constraints to Accelerate Lean Six Sigma

Theory of Constraints (TOC) can give us insights into how to accelerate Lean Six Sigma and get results in a day. Here’s how:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“You know, I’ve been around Quality for almost 30 years now; 30 years exactly, almost. If I think about it, it’s super cool… but why is it so slow and so unsticky? Why is it taking so long for it to get everywhere? I’ve come up with some theories about that.

“If you’re familiar with a technique called “Theory of Constraints,” there’s a whole process to figure out why things aren’t running as quickly as they should.

Posted by Jay Arthur in Improvement Insights.