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Excellence Imperative

20th Century quality was about manufacturing. (Old school)

21st Century quality is about services. (New school)

What we need now is a fresh approach to Lean Six Sigma for the 21st Century. I call it Agile Process Innovation.

Download my free Agile Process Innovation ebook from https://www.qimacros.com/pdf/Agile-Lean-Six-Sigma.pdf.

 

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, QI Macros, Six Sigma.

QI Macros Version 2018.10

We’re excited! From adding Menu Icons to make things easier to find (and easier to add to your Excel Quick Access Toolbar), to simplifying the standard menu to a cleaner “Wizard Menu“, to adding a Search function to answer those “Where is that one chart…” questions, to the Control Chart Template Wizard… we think this is the most powerful, easiest to use version of QI Macros that there is.

This version is compatible with:

PC operating systems Windows 10, Windows 8.1, Windows 7

PCs running Excel 365, Excel 2019, Excel 2016, Excel 2013 and Excel 2010

Mac operating systems Mojave (MacOS 10.14), High Sierra(MacOS 10.13), Sierra (MacOS 10.12), El Capitan (MacOS 10.11) or Yosemite (MacOS 10.10)

Mac machines running Excel for Mac 365 or Excel for Mac 2016

 

If you’d like to upgrade to QI Macros 2018.10, you can purchase a new license by clicking HERE.

Posted by Jay Arthur in Jay Arthur Blog, QI Macros.

The Book of Why?

Statisticians say “correlation does not equal causation,” but what if we can prove cause and effect using new tools? The Book of Why, by Judea Pearl explains how this new science of cause and effect has shifted statistics over the last 30 years.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, Statistics.

9/13/18 QI Macros Webinar

Almost 100 people signed up for this webinar, with Jay Arthur demonstrating some of the more useful features of QI Macros. Some of the attendees were familiar with the software and already use it, some had not yet begun to use it; all were interested in learning new ways that QI Macros can help them with their Agile Lean Six Sigma and Quality Improvement efforts. (You can hear him answering questions typed in by webinar attendees.)

If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the automated Value Stream Map), you may need to purchase an upgrade to bring your QI Macros to the current version.

Posted by Jay Arthur in Excel, QI Macros, Webinar.

Building Rapport with Improvement Teams – Step 3

A district level manager was hopping mad about something. I decided to see if I could use pacing and leading to calm her down and get back to solving the problem to meet her needs.

 

Posted by Jay Arthur in healthcare, Improvement Insights, Lean, Manufacturing, QI Macros, Service, Six Sigma.

Building Rapport with Improvement Teams – Step 2

My boss sent me to talk to a cranky manager about a software project he wanted to do. Here’s how I used non-verbal rapport to connect with him in 30-60 seconds.

 

Posted by Jay Arthur in healthcare, Improvement Insights, Lean, Manufacturing, QI Macros, Service, Six Sigma.

Hassle America – Bethenny Frankel

The September, 2018 Money magazine article about Bethenny Frankel opens with a rant about Postmates. Frankel ordered a muffin, bagel with cream cheese and a coffee for delivery. The muffin and bagel made it, but without cream cheese or coffee.

Welcome to Hassle America where even simple things seem to be impossible.

We order lunch once a week at the office, but hardly a week goes by without some problem. Last week, Grubhub cancelled our order without telling us. Some weeks the chicken salad comes without chicken. Some weeks we’re missing a dish that was ordered.

Welcome to Hassle America.

Posted by Jay Arthur in QI Macros, Six Sigma.

Building Rapport with Improvement Teams – Step 1

I was tasked with training the leadership team of U S West, the president and his vice presidents. Here’s how I started to build rapport with the leadership team and every team afterwards.

 

 

Posted by Jay Arthur in healthcare, Improvement Insights, Lean, Manufacturing, Service, Six Sigma.

Mistake-Proofing With Video Learning

I recently had to do some home repairs. It’s amazing what you can learn in a 3-minute video and how much time it will save you. The same is true of Lean Six Sigma. Save yourself time and rework. Learn the easy way.

Sign up for my weekly insight videos at: https://www.qimacros.com/free-resources/newsletter/

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, Lean, QI Macros, Six Sigma.

8/14/18 QI Macros Webinar

Another great webinar where Jay Arthur shows some of the capabilities of QI Macros to a group of folks who signed up and attended. Some were familiar with the software and already use it, and some had not yet begun to use it; all were interested in learning new ways that QI Macros can help them with their Quality Improvement efforts. (You can hear him answering questions typed in by webinar attendees.)

 

If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the automated Value Stream Map), you may need to purchase an upgrade to bring your QI Macros to the current version.

Posted by Jay Arthur in Excel, QI Macros, Six Sigma, Webinar.