Lean Six Sigma Moneybelt - Page 8 of 39
Blog

Latest Posts

9/13/18 QI Macros Webinar

Almost 100 people signed up for this webinar, with Jay Arthur demonstrating some of the more useful features of QI Macros. Some of the attendees were familiar with the software and already use it, some had not yet begun to use it; all were interested in learning new ways that QI Macros can help them with their Agile Lean Six Sigma and Quality Improvement efforts. (You can hear him answering questions typed in by webinar attendees.)

If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the automated Value Stream Map), you may need to purchase an upgrade to bring your QI Macros to the current version.

Posted by Jay Arthur in Excel, QI Macros, Webinar.

Building Rapport with Improvement Teams – Step 3

A district level manager was hopping mad about something. I decided to see if I could use pacing and leading to calm her down and get back to solving the problem to meet her needs.

 

Posted by Jay Arthur in healthcare, Improvement Insights, Lean, Manufacturing, QI Macros, Service, Six Sigma.

Building Rapport with Improvement Teams – Step 2

My boss sent me to talk to a cranky manager about a software project he wanted to do. Here’s how I used non-verbal rapport to connect with him in 30-60 seconds.

 

Posted by Jay Arthur in healthcare, Improvement Insights, Lean, Manufacturing, QI Macros, Service, Six Sigma.

Hassle America – Bethenny Frankel

The September, 2018 Money magazine article about Bethenny Frankel opens with a rant about Postmates. Frankel ordered a muffin, bagel with cream cheese and a coffee for delivery. The muffin and bagel made it, but without cream cheese or coffee.

Welcome to Hassle America where even simple things seem to be impossible.

We order lunch once a week at the office, but hardly a week goes by without some problem. Last week, Grubhub cancelled our order without telling us. Some weeks the chicken salad comes without chicken. Some weeks we’re missing a dish that was ordered.

Welcome to Hassle America.

Posted by Jay Arthur in QI Macros, Six Sigma.

Building Rapport with Improvement Teams – Step 1

I was tasked with training the leadership team of U S West, the president and his vice presidents. Here’s how I started to build rapport with the leadership team and every team afterwards.

 

 

Posted by Jay Arthur in healthcare, Improvement Insights, Lean, Manufacturing, Service, Six Sigma.

Mistake-Proofing With Video Learning

I recently had to do some home repairs. It’s amazing what you can learn in a 3-minute video and how much time it will save you. The same is true of Lean Six Sigma. Save yourself time and rework. Learn the easy way.

Sign up for my weekly insight videos at: https://www.qimacros.com/free-resources/newsletter/

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, Lean, QI Macros, Six Sigma.

8/14/18 QI Macros Webinar

Another great webinar where Jay Arthur shows some of the capabilities of QI Macros to a group of folks who signed up and attended. Some were familiar with the software and already use it, and some had not yet begun to use it; all were interested in learning new ways that QI Macros can help them with their Quality Improvement efforts. (You can hear him answering questions typed in by webinar attendees.)

 

If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the automated Value Stream Map), you may need to purchase an upgrade to bring your QI Macros to the current version.

Posted by Jay Arthur in Excel, QI Macros, Six Sigma, Webinar.

Mythical Man Month – Conceptual Integrity

Designing a product or service requires conceptual integrity. Here’s how I did it.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, QI Macros.

Hunter Pro-C Controller Problem

My water bill recently doubled. Turns out it’s a design flaw in my Hunter Pro-C controller.

A while back, I set some of my zones to zero minutes.

But, if I accidentally hit the minus sign one more time, the controller goes to SIX HOURS:

It was a royal hassle, but I managed to submit an improvement suggestion to Hunter:
There should be no run times below ZERO! Duh!

I had  Denver Water come out to show me how to read the meter.

  1. Meter reader basically said: “Meter’s correct. Fix your controller” and left.
    What if they spent 5 minutes helping homeowners check their controller to find the problem?

Posted by Jay Arthur in Six Sigma.

Building Rapport with an Improvement Team Critic – Step 6

Here’s how to handle the critic on your team. It’s simple:

 

Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.