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Improvement Insights Blog

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Juran and the Pareto Principle

Juran borrowed the work of Vilfredo Pareto to describe the uneven distribution of defects. Vilfredo focused on wealth. Juran expanded it to defects. And I narrowed and expanded it to include almost anything. Here’s what it means to you:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].

“I was rereading Juran, and he was talking about how he misnamed the Pareto Principle but then it stuck. When he was in his mid-20s, as a young engineer he observed that quality defects are unequal in frequency. They seemed to just be in specific places, and so on.

Posted by Jay Arthur in Improvement Insights.

How Many KPIs Do You Need?

Most companies have way too many KPIs (key process indicators). How many do you need?



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].

“I go out and I see people, and very often they have too many Key Process Indicators. They’ve got giant dashboards full of all kinds of stuff, and it turns out that that makes it difficult to figure out what to do. A lot of the dashboards are speedometer charts or line graphs or bar charts or some combination of all that stuff, which means you don’t really know if there’s anything going wrong, bad or whatever.

Posted by Jay Arthur in Improvement Insights.

Analytical Honesty

Some people want the data to confirm their gut feelings. Others want the data to tell them something they don’t know. Analytical Honesty wins. Here’s why:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“I want to talk to you about analytical honesty. I’ve found all too often, people want the data to prove what they want to believe, not what’s actually true.

“So what do we want to do? We want to take the data and let the data lead us to clarity, then we can take action to make improvements, right?

Posted by Jay Arthur in Improvement Insights.

Overcome the Frustration Barrier

Most quality improvement professionals have long forgotten how hard it was to learn QI. What if you could help newbies overcome the frustration barrier?



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].

“I was out at the American Society for Quality conference last week in scenic Philadelphia. One of the things that I’ve noticed is when we talk to people, most people forget how hard it was initially to get through the frustration barrier to learn Quality when they began. They forget how hard it is. Just like childbirth, women forget how much it hurt; they just… “Oh, yeah, I got a baby.”

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, QI Macros.

Lean Six Sigma Trainers are Picked on Price, not Total Value

Most Lean Six Sigma trainers do not include quality improvement software in their pricing, because it would make it hard to compete with other trainers. Purchasing is buying on price, not total value. Without tools like QI Macros, the training is wasted. Here’s why:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“Last week I was out at the American Society for Quality conference in Philadelphia. We had a number of trainers and consultants who stopped by, and they were asking us about QI Macros because Minitab changed their pricing to be an annual subscription of like $1800 bucks, but you can buy QI Macros for $350 and you don’t have to keep renewing it every year.

Posted by Jay Arthur in Improvement Insights, QI Macros.

Learn to Ask for Help!

Even with QI Macros, people sometimes try to do things the hard way without thinking there might be an easier way. One user waited until the ASQ WCQI convention to ask for help. We could have saved her a lot of time if she had emailed or chatted months ago.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“I was out at the American Society for Quality conference this last week and one of our groups of users came up and one of the women said, “Well, I update these 91 control charts every week and it takes me like a day and a half, and isn’t there an easier way?”

Posted by Jay Arthur in Improvement Insights, QI Macros, Six Sigma.

5/25/23 Healthcare Data Analytics Webinar

Over 110 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.



You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.

If you’d like to see a short demo video to see how our software is used in healthcare organizations like yours, click this DEMO link.

If you’ve never used QI Macros and would like to try it out for free, you can sign up for a free 30 day trial at THIS link.

Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

Are You Using the Tools of Quality?

Most people are still using Excel line, bar and pie charts instead of the tools of quality. How can you expect to achieve Zero Defects or Zero Harm without control charts, Pareto charts, histograms and fishbones?



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].

“I keep going to these conferences and looking at all these improvement posters, and people have these line charts with trend lines. Those trend lines are like fake news. They’re not true. You can’t tell if it means there was an improvement one way or the other.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

5/16/23 QI Macros webinar

Over 70 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.

 



If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.

Posted by Jay Arthur in QI Macros, Webinar.

Make Something Reusable!

If you’re creating every process in your business from scratch, you may be wasting time and missing opportunities to make your system mistake-proof. Here’s what I mean:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“Way back when I was at Bell Laboratories, we were building a new software system that scheduled how many transmission lines ran between point A and point B all over the country. The problem was we had a lot to do and very little time to do it in, and so we started working on what I call “reuse,” which is where you create something but then it can be reused endlessly.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.