Have We Become Mediocristan?

Improvement Insights Blog

Have We Become Mediocristan?

With almost every business I buy from, the level of apathy among the workers is astounding. Every once in a while, I have a great experience and I realize it doesn’t take much to provide a great customer experience.

“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].

“I don’t know about you, but it seems like a lot of places where I go to do business or buy something, everybody’s kind of grumpy. You know, they’re just not very interested in being able to help me. They’re slow. They’re error prone. They get the order wrong… oh my gosh.

“You know, what’s with this level of apathy, this “lack of give a crap”? Is this infectious? Have we become Mediocristan?

“You know, Juran said it: we have to get off the dime, we have to start doing things better.

“So I want you to think about what could you do to make the lives better for your customers and suppliers and co-workers and whatever. Right? Just get on with it, all right? Get on with it.

“That’s my Improvement Insight. Let’s go out and improve something this week and make somebody else’s life better.”

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