Posts tagged "quality"

Where are the Quality Tools at ASQ WCQI?

Having reviewed the quality tool usage in posters at ASQ WCQI, I have to ask: Where are the Quality Tools?

“Hi, this is Jay Arthur, author of “Lean Six Sigma for Hospitals” and the QI Macros [software].

“I was at the ASQ World conference and I looked at the team posters – you know, the improvement posters that were located in the exhibit hall. Surprisingly, out of all of all these little posters that were out there were there only two control charts, there were about five fishbone [diagrams], maybe one Pareto chart, but most the rest of it was line and bar charts.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, QI Macros.

The Headwinds of History in Quality

Do you ever feel like you’re fighting the headwinds of history when it comes to quality? I sure do. Here’s why.

Posted by Jay Arthur in Improvement Insights.

Trends Facing Lean Six Sigma

Still practicing last century quality improvement? The economy has changed. Current trends demand an Agile approach to Six Sigma. Isn’t it time to embrace 21st Century Quality?

Learn Agile Process Innovation – 21st Century Quality Improvement


Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog.

Excellence Imperative

20th Century quality was about manufacturing. (Old school)

21st Century quality is about services. (New school)

What we need now is a fresh approach to Lean Six Sigma for the 21st Century. I call it Agile Process Innovation.

Download my free Agile Process Innovation ebook from https://www.qimacros.com/pdf/Agile-Lean-Six-Sigma.pdf.


Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, QI Macros, Six Sigma.

The Quality Hero’s Journey

Most movies follow a standard arc of discovery and transformation.

The Quality Hero’s Journey follows a similar arc. Here’s how:

Just for fun, watch Kurt Vonnegut’s presentation of the Hero’s Journey.


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Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, QI Macros, Six Sigma.

Pig Cartoon – Standard Work

At ASQ World, Craig Plain gave a fun presentation on Cartoons for Quality.

One of the exercises used a standard work procedure for drawing a pig. Try it yourself

Standard Work Procedure Pig Cartoon Instructions

Here’s mine:

While I’m not normally fond of using games for training, I thought it was interesting how none of us drew exactly the same pig.

Posted by Jay Arthur in Lean, Six Sigma.

Insights from ASQ Phoenix – 2018

Here are my takeaways from the ASQ conference in Phoenix.


Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, Lean, Manufacturing, Six Sigma.

Creating a Culture of Quality

The April, 2014 Harvard Business Review has an article about creating a culture of quality. The authors found that a culture of quality will save $13,400 per employee per year. Surveyed participants also said it takes two hours to fix a mistake. Joseph Juran often said that companies lose a quarter (25%) of their revenue finding and fixing mistakes and errors, so this gives us a benchmark and a reason to embrace quality.

“Companies that take a grassroots, peer-driven approach develop a culture of quality. Traditional strategies have little effect.”

Four Factors that Drive Quality

  • Leadership – As Deming said: “The aim of superision should be the help people and machines and gadgets do a better job.

Posted by Jay Arthur in Lean, Manufacturing, Service, Six Sigma.

Is Bad English the New Norm?

Today’s Denver Post headline is “Cold affront settles into Denver Region”.

A cold front can settle in, but I don’t think a cold affront can settle in.

An affront is an intentional insult. I doubt that the weather has any great intention.

This is the problem with inspectors: writers expect copy editors to catch mistakes. Manufacturers expect inspectors to catch mistakes. Software developers expect testers to catch mistakes. Inspectors expect the originator to do it right the first time, which leads to sloppy originators and inspectors which leads to all kinds of mistakes, errors, hitches and glitches.

Hint: Reliance on inspectors, testers, copyeditors and the like is a sure sign of an error-prone process.

Posted by Jay Arthur in Service.

Quality is Everything 2

While at the Quality Expo in Chicago, we dined at the Capitol Grill. When our rather expensive food arrived, the potato side dish was hot at the edges, but cold in the center. (The food folks at Quality Expo would have freaked at the possibility of contamination!) They asked me if I wanted them to put it under the broiler (rework). No thanks. They took it off the bill.

A minute later, the air conditioning kicked on and artic air started blowing from the ceiling at gale force. I had to lean over my swordfish to shield it from the cold.

Posted by Jay Arthur in Six Sigma.