Have We Become Mediocristan?
With almost every business I buy from, the level of apathy among the workers is astounding. Every once in a while, I have a great experience and I realize it doesn’t take much to provide a great customer experience.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].
“I don’t know about you, but it seems like a lot of places where I go to do business or buy something, everybody’s kind of grumpy. You know, they’re just not very interested in being able to help me. They’re slow. They’re error prone.
