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Improvement Insights Blog

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To Err is Human?

Some people think humans will always make mistakes and there’s nothing we can do about it. I disagree. Here’s why:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].

“Back in 1999, the Institute of Medicine published a book called ‘To Err is Human’ which showed that healthcare kills about a hundred thousand people a year unnecessarily. Since then, we’ve gotten better at measuring that, and it’s probably three to five times that much, give or take a few hundred thousand… But my thing about this was it presupposes that humans will make mistakes and that’s not preventable; not preventable.

Posted by Jay Arthur in Improvement Insights.

10/11/22 QI Macros webinar

Over 50 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.



 

If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.

Posted by Jay Arthur in Data Mining, Excel, QI Macros, Webinar.

Do You Have A Love-Hate Relationship with Excel?

Few people take the time to learn how to use even basic formulas in Excel. I even found data to prove it. How much more effective could you be if you learn a little bit more about Excel?



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“Many years ago I went to an Excelapalooza conference. I know, ‘Excelapalooza’ sounds funky, doesn’t it? But it was interesting.

“We had one of the leaders of the Excel development team there and she was talking about all the new features and everything else that they’re plugging in, but she gave me some startling statistics.

Posted by Jay Arthur in Excel, Improvement Insights.

5th Grade Vision Problems and Six Sigma

I didn’t know I couldn’t see that well until 5th grade. I didn’t know I couldn’t see how businesses worked until I learned three key tools.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“I grew up in Tucson, Arizona and went to Peter E. Howell elementary, for those of you who might have gone there. I remember in classrooms from first grade on, they sorted us in alphabetical order. Well, my first [letter] is A, so I was always right in the front row. That continued all the way through second grade, third grade, fourth grade…

“And then in fifth grade they said, “No, you need to randomize how you see everybody,” so I ended up in the back of the classroom.

Posted by Jay Arthur in Improvement Insights.

If Leadership Isn’t Committed to Quality

If your leadership isn’t committed to Quality, you only have one choice and it will be great for your career.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified”.

“I talk to people very often and they’re frustrated because their leadership team really isn’t committed to quality. What I want you to do is think about what do you do if your leadership team isn’t committed to quality?

“Simple answer: Start improving. Do it anyway, right? Maybe you’re just working inside of your department, you can’t work cross-functionally. Maybe you collect some data that says that somebody who supplies you with stuff is causing you problems.

Posted by Jay Arthur in Improvement Insights.

Mistake Proof Paperwork

On a recent vacation, my wife and I missed two connecting flights because of missing paperwork. It’s the 21st century. How much of your customer’s time are you wasting looking for paperwork?



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].

“My wife and I finally took a trip we were going to take to Europe in 2020; we took it this year. We got off at the airport and of course, our airplane was late arriving. We had a pretty tight connection in Frankfurt, Germany. Anyway, United loads us all in the plane and the pilot came on and said, “We’re waiting for the manifest so that we can fly to Germany, because without the manifest we can’t land there.”

Posted by Jay Arthur in Improvement Insights.

9/13/22 QI Macros webinar

Over 60 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.



If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.

Posted by Jay Arthur in Data Mining, Excel, QI Macros, Webinar.

Use Just-In-Time Training to Accelerate Lean Six Sigma Results

One hour, just-in-time trainings get students to results faster than week-long, in-depth trainings. Here’s why:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and the QI Macros [software].

“Back when I got started, we had week-long trainings for teams and team leaders and everything else, and I found that it was a problem. People took this long training and then they decided, “Well, Quality Improvement takes a long time.”

“Over the years I started shifting, and back in the late 90s I went to one-hour, just-in-time trainings. I actually have a little booklet which you can download from our website which is my Agile Lean Six Sigma Money Belt Action Plan.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Lean, Six Sigma.

Three Tools To Solve 90% of Healthcare Problems

Jay presented this webinar to University of Illinois Chicago Director of Nursing Practice (DNP) faculty on 9/8/2022.

 



Posted by Jay Arthur in Agile Lean Six Sigma, Healthcare, Jay Arthur Blog.

Policies are Barriers to Performance Success

Are old policies making your business sluggish and irritating customers?



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“Some years ago I worked with a credit union. They were having trouble because on Friday nights there were really long lines [with] everybody trying to cash their paychecks and everything else. They were struggling. They also had a problem because when they lost a teller it took them 80 days to get a new teller in.

“We started looking at the process for doing that [with a] little value stream map. The very first thing they did was they offered that job to the rest of the company.

Posted by Jay Arthur in Improvement Insights.