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Improvement Insights Blog

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4/9/24 QI Macros webinar

Over 40 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.



If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.

Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.

Posted by Jay Arthur in Webinar.

What’s Your White Whale?

Are you afraid to tackle the biggest problem facing your company? Don’t be. Here’s why:



“I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“I have to admit I’ve never read Moby Dick. I’ve never gotten beyond ‘My name is Ishmael,’ but I think each one of us in our organization has a white whale. There’s some big hairy pressing problem that is so scary that we’re afraid to tackle it… afraid.

“Now, I’ll never forget when the head of Finance called me in and said “Postage costs have gone up $20 million this year.” I worked at US West, the phone company.

Posted by Jay Arthur in Improvement Insights.

Don’t Bend the Data

Ever noticed that some people would rather bend the data than fix the process? That’s a bad idea. Here’s why:



“I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and QI Macros [software].

“I was out at the Institute for Healthcare Improvement conference and I was talking to somebody, and they mentioned that over in Britain they had certain requirements for how you perform in hospitals. One of the hospitals decided to bend the data to match what the NIH wanted. Those managers ended up going to jail.

“Have you ever noticed that some people want to bend the data to look good, not use the data to improve so that everybody looks good?

Posted by Jay Arthur in Improvement Insights.

Eliminate the Failure Points of Quality Improvement

Ever noticed that some people struggle to learn Quality Improvement and Lean Six Sigma Here’s why:



“I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“I talked about Tim Ferriss’ approach to simplifying things. He also points out that in many situations when people are coming on board there are certain failure points: where do they fail? His cooking book is about having too complicated a recipe, or too many things that had to get done at the same time. So how do we make it up so that they don’t have that problem? How do we eliminate the failure points?

Posted by Jay Arthur in Improvement Insights.

3/19/24 Healthcare Data Analytics Webinar

Over 140 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.



You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.

If you’d like to see a short demo video to see how our software is used in healthcare organizations like yours, click this DEMO link.

If you’ve never used QI Macros and would like to try it out for free, you can sign up for a free 30 day trial at THIS link.

Posted by Jay Arthur in Healthcare, Webinar.

Do as Little as Needed, Not as Much as Possible

Too many teams try to use every tool in the Six Sigma toolkit. It’s counterproductive. Here’s why:



“I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and QI Macros [software].

“For a number of years, I’ve been a fan of Tim Ferriss, the author of “The Four Hour Workweek.” In “The 4-Hour Chef,” he spends a whole chapter talking about how he takes a process, breaks it all down and makes it simple and easy to learn. One of the things that I found in there (and I’ll just read this, because it makes it a little easier for me), he says, “Do as little as needed, not as much as possible.”

Posted by Jay Arthur in Improvement Insights.

3/13/2024 NCAHQ Webinar

Over 40 members of the North Carolina Association for Healthcare Quality (NCAHQ)signed up for this webinar, with Jay Arthur demonstrating how to analyze healthcare data to reduce waste, rework and patient harm.  https://www.qimacros.com/pdf/Zero-Harm-Trillion-Dollar-Prescription.pdf  

Posted by Jay Arthur in Healthcare, Webinar.

3/12/24 QI Macros webinar

Over 60 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.



If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.

Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.

Posted by Jay Arthur in Webinar.

The Myths of Quality

The Myths of Quality are holding you back. Here’s why:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals,” and QI Macros [software].

“I want to talk to you about what I think are the myths of quality. These are from last century, but they’re very pervasive.

“Number one: That you have to have leadership driving the thing so that it does what it does. I think this is false. This was created by consultants because they needed the leadership team to get involved to open up the pocketbooks to pay for everything. No, I believe that each one of us can be an informal leader and we can start making improvements right now.

Posted by Jay Arthur in Improvement Insights.

Are You Using Your Data?

Companies have mountains of data. Are you using yours?



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“I want to ask you: Are you using the data that you have available, or is it dying in some database hidden in some corner of the information systems? There’s a lot of great information in there that could drive tremendous improvements, but nobody’s paying attention or they don’t have enough time to go look at it. Companies collect tsunamis of data, I mean mountains of data, truckloads of data… and then it just sits somewhere and does nothing.

Posted by Jay Arthur in Improvement Insights.