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Improvement Insights Blog

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QI Macros Software Demo – 2021 ASQ World Conference on Quality & Improvement

Thanks for attending the 2021 ASQ World Conference on Quality & Improvement. Click below to see a quick demo of how QI Macros can help you prevent waste, rework and lost profit. 

Posted by Jay Arthur in Lean, QI Macros, Six Sigma.

Why Aren’t Things Getting Any Better?

I’ve been in quality improvement for 30 years. Why aren’t things getting any better?



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].

“I started in quality back in 1989 or 90, so I’ve been at this for 30-odd years. The other morning I was sitting there and I was just kind of depressed. I thought, “Why aren’t things any better?” Right? It still seems like there’s things that are missing, things that don’t work. You can’t get the right order at your fast food restaurant, if you order something at a restaurant sometimes it isn’t what you ordered, it wasn’t cooked properly… oh my gosh.

Posted by Jay Arthur in Improvement Insights, Lean, Six Sigma.

ASQ Richmond Section 1104 – Agile Lean Six Sigma

Jay Arthur was the featured speaker for the 4/13/21 ASQ Richmond Section 1104 meeting. His topic was “Agile Lean Six Sigma.” You may view the recorded video of Jay’s webinar below:

If you’re interested in learning more about QI Macros for Excel (the software Jay wrote and developed), click HERE and view the demo video in the yellow box. You may also sign up for a free 30 day trial of the software by filling out the form on that page next to the video, or by signing up at THIS link.

If you’re interested in learning more about Jay’s ideas on Agile Lean Six Sigma, you can download a free brief summary of Jay’s ideas in his “Agile Lean Six Sigma Manifesto,” available at THIS link.

Posted by Jay Arthur in Agile Lean Six Sigma.

4/13/21 QI Macros webinar

Over 65 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.

Some attendees were familiar with the software and already use it, some had only begun to use it; all were interested in learning new ways that QI Macros can help them with their Agile Lean Six Sigma and Quality Improvement efforts. (You can hear him answering questions and comments typed in by webinar attendees.)



If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.

Posted by Jay Arthur in Data Mining, Excel, QI Macros, Webinar.

It Doesn’t Matter How Much You Spend for Six Sigma SPC Software

Have you ever spent a lot of money for something and then not used it because it was too complex or time consuming? The same thing is true of Six Sigma SPC software. Here’s why:



“I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“I don’t know about you, but I think every teenage boy has a vision of the perfect car for them to ride around in. Back when I was a kid there were Corvettes and Camaros and Dodge Chargers and everything else, but I really liked the Jaguar XKE. Once I graduated from college and got out on my own I bought myself a 1968 XKE roadster… ragtop, because that was the car I always wanted.

Posted by Jay Arthur in Improvement Insights.

Second, Third and Fourth Order Consequences

Ever noticed that when someone takes a knee-jerk reaction to solving a problem that it often causes more problems than it solves? Here’s why:



“I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“When I was in college there was a pool hall in the basement of the student union at the University of Arizona. We used to go down there and shoot pool sometimes for hours, killing time between classes. (I don’t know why I had them booked them so far apart…)

“But if you’ve ever played pool, you know when you break the rack, balls just go every which way.

Posted by Jay Arthur in Improvement Insights.

Pepperoni, Sausage… and Lutefisk?


pizza-open-boxes-prepared-delivery 560x373.jpg

In every town there are locations that emerge as gathering places for people who share similar interests. The musicians in an area might tend to congregate at certain establishments; fans of a particular sports team at other spots, etc. In my area, there’s a place where statisticians and Quality Improvement people go: Pareto’s Big Bar.

As a Freelance Quality Improvement Specialist, I tend to be grouped in with the Q.I. people, but I count quite a few statisticians from that place as friends. My interactions at Pareto’s Big Bar have been less of the “in person” type and more of the “takeout or delivery food” type in recent months, so I miss the comradery and the friendly (if sometimes loud) discussions with other patrons about disputed topics such as Standard Deviation vs.

Posted by Jay Arthur in QI Macros Monthly Newsletters.

Lean approach to COVID Vaccine appointment websites

COVID Vaccine Appointment websites are poorly designed. They force millions of people to hack their way through page after page only to discover there are no appointments. What could they do instead, and how can you adopt these Lean principles to your website?



“Well, hi, I’m Jay Arthur, the author of Lean Six Sigma Demystified and QI Macros [software].

“Now, I’m an old IT guy, so I’ve been doing this for 60 odd years, ever since high school. But one of the things that irritates me is just poor design. And so, I recently was able to start getting involved with trying to find a COVID vaccine appointment, as I’m over 65 years old here in Colorado.

Posted by Jay Arthur in Healthcare, Improvement Insights, Lean.

ASQ Kitchener Section 405 – Agile Lean Six Sigma

Jay Arthur was the featured speaker for the 3/25/21 ASQ Kitchener Section 405 meeting. His topic was “Agile Lean Six Sigma.” You may view the recorded video of Jay’s webinar below:



If you’re interested in learning more about QI Macros for Excel (the software Jay wrote and developed), click HERE and view the demo video in the yellow box. You may also sign up for a free 30 day trial of the software by filling out the form on that page next to the video, or by signing up at THIS link.

If you’re interested in learning more about Jay’s ideas on Agile Lean Six Sigma, you can download a free brief summary of Jay’s ideas in his “Agile Lean Six Sigma Manifesto,” available at THIS link.

Posted by Jay Arthur in Agile Lean Six Sigma.

TNCPE – Tennessee Center for Performance Excellence – Agile LSS

Jay Arthur was a featured speaker for the 3/25/21 Tennessee Center for Performance Excellence Conference. His topic was “Agile Lean Six Sigma.” You may view the recorded video of Jay’s webinar below:



If you’re interested in learning more about QI Macros for Excel (the software Jay wrote and developed), click HERE and view the demo video in the yellow box. You may also sign up for a free 30 day trial of the software by filling out the form on that page next to the video, or by signing up at THIS link.

If you’re interested in learning more about Jay’s ideas on Agile Lean Six Sigma, you can download a free brief summary of Jay’s ideas in his “Agile Lean Six Sigma Manifesto,” available at THIS link.

Posted by Jay Arthur in Agile Lean Six Sigma.