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NAHQ NEXT 2020 HQ Showcase – Jay Arthur

If you’re a registered NAHQ Next 2020 attendee, you can view Jay Arthur’s showcase until October 31, 2020.

1. Click on the link below.

https://www.webcastregister.live/nahq2020/welcome

 

2. Click on the NAHQ Next top banner to log in. It will take you to the page below. Log in with your name and email address:

 

3. Once you’re logged in, visit the On-Demand Sessions and scroll to the very bottom to view Jay’s session, “Zero Harm and the Trillion Dollar Prescription.”

Posted by Jay Arthur in Jay Arthur Blog.

Trends Are Not Always Improvements

Line charts with trend lines can be misleading. They can provide a kind of “false positive” that implies improvement where there is none. Here’s why:

“Hi, I’m Jay Arthur, author of “Agile Process Innovation.”

“I go to all these trade shows and I see a lot of poster presentations but they’re using line charts and then they draw a trend line through them and then they say, “Oh, we made an improvement.” No you didn’t. If it doesn’t really fit the line very well, if your goodness-of-fit metric is less than 80%, I’m not buying it. But nobody gives me a goodness-of-fit metric called r-squared, they just show me a line graph or a bar chart and then they show a little line through it.

Posted by Jay Arthur in Improvement Insights.

Mammograms are a Type of Inspection

Breast Cancer is Rare, yet we subject women to mammograms to try to detect it. False positives are 20X higher than true positives. Deming said: “Cease dependence on inspection to achieve quality.”



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified,” “Lean Six Sigma for Hospitals,” and the QI Macros [software].

“I found another interesting item in Malcolm Gladwell’s book; again, it was in the back notes. They were talking about mammograms. Breast cancer itself is really rare, it’s like less than a half of 1% of women who get a mammogram actually have cancer, so it’s like looking for a needle in a haystack.

Posted by Jay Arthur in Improvement Insights.

7/24/20 AAHQ Trillion Dollar Prescription webinar

This was a webinar presented for AAHQ members, with Jay Arthur first doing an overview on the IHI’s goal, and then going into more detail and highlighting examples on how implementing Agile Lean Six Sigma can speed an organization’s improvement process and better sustain results.



Posted by Jay Arthur in Jay Arthur Blog.

Why Are People Using Line and Bar Charts, not Control Charts?

If you look at improvement project posters at quality conferences around the country, you’ll find that almost everyone is using Excel line and bar charts. Even after decades of Six Sigma training and association membership. What’s the hold up? Here’s my take:

“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“Every year I look at lots of improvement posters and I keep wondering, “Why isn’t anyone using the tools of Quality?” Control charts, Pareto charts, histograms… Most of them are just using plain old Excel line and bar charts. Now it might be because they don’t know about the power and beauty and how easy it can be now to do Control charts, Pareto charts and fishbones.

Posted by Jay Arthur in Improvement Insights.

Predators are Lazy

Predators are lazy. So are humans. Here’s why that’s a problem:

“I was out in Hawaii and I saw these people doing shore fishing. I thought, “That might look fun.” I went to this one store that sells sporting goods stuff and I said, “Is there anybody who has a class or anything on shore fishing?” He said, “No, no; nobody does that,” he said. “But all you have to understand is that predators are lazy.”

“I think I’ve talked about this before, but essentially, the predatory fish come in on the tide and then they go out on the tide.

Posted by Jay Arthur in Improvement Insights.

7/7/2020 QI Macros Webinar

Over 60 people signed up for this webinar, with Jay Arthur demonstrating how to use some of the useful features of QI Macros, as well as some of the new features introduced in recent releases of the software. Some attendees were familiar with the software and already use it, some had only begun to use it; all were interested in learning new ways that QI Macros can help them with their Agile Lean Six Sigma and Quality Improvement efforts. (You can hear him answering questions and comments typed in by webinar attendees.)  


If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.

Posted by Jay Arthur in Webinar.

7/7/20 QI Macros Webinar

Over 80 people signed up for this webinar, with Jay Arthur demonstrating how to use some of the useful features of QI Macros, as well as some of the new features introduced in recent releases of the software. Some attendees were familiar with the software and already use it, some had only begun to use it; all were interested in learning new ways that QI Macros can help them with their Agile Lean Six Sigma and Quality Improvement efforts. (You can hear him answering questions and comments typed in by webinar attendees.)  


  If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.

Posted by Jay Arthur in Jay Arthur Blog.

Punishing the Masses for the Sins of the Few

Gut feel often leads to wasteful solutions to almost everything. Here’s why:

 

“Hi, I’m Jay Arthur author of “Lean Six Sigma for Hospitals” and the QI Macros [software].

“When I was working at U.S. West in the phone company we had a little problem in Iowa. We were doing about 12,000 repair appointments a month; that’s where they would come out and fix your landline phone. (I know you don’t have those any more but we used to have landline problems.) Anyway, customers were complaining because we would tell them we would fix their phone four days from now, so on Monday we’d tell them Thursday and so on.

Posted by Jay Arthur in Improvement Insights.

COVID-19 Cases by Type of Facility

The New York Times published a list of cases by facility. I tweaked it to get Pareto Charts of the biggest problems. Nursing homes and rehab facilities were 64% of the total, then prisons and food processing (e.g., beef, pork, poultry, etc.).

Posted by Jay Arthur in Agile Lean Six Sigma, QI Macros.