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Improvement Insights Blog

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Creating a Quality Management System Piece by Piece

Some people think that Quality Management is an all or nothing event. Not true. Here’s why and how:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“Very often, people talk about creating a quality management system, but it’s as if you can create one from whole cloth. No, you can’t, right? Very often, most of your organization does not need full-blown quality management yet. I always say “start with the worst first,” and there’s a lot of research; Diffusion Of Innovations suggests that four percent of your business (or four steps out of 100, one step out of 25) is causing most of the mistakes, errors, waste, rework, lost profit, patient harm, whatever it is, right?

Posted by Jay Arthur in Improvement Insights, Lean, Six Sigma.

The Myth of the One Right Answer

In school, they always made you search for the one right answer. In real life, things are rarely that simple. There are often many right answers. Here’s how to choose the best among those:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“I don’t know about you, but in school – first grade all the way through college – it seemed like they were preaching that there was always one right answer to a question. You had to get that one right answer to be able to get a hundred percent on your test (unless it was an essay thing, and then that was a different thing).

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, Lean, QI Macros, Six Sigma.

When You’re Stuck – Hire Help

Most of us are hesitant to admit that we don’t know how to do something. So we can waste a lot of time trying to learn how. But in business, that’s a foolish waste of time and money. Here’s why:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].

“Like many other people, I have a hard time asking for help. The other day, I was trying to work on something for our website: it was a process link to go out to the United Postal Service and get the Zip Plus 4 thing.

Posted by Jay Arthur in Improvement Insights.

Think Like Bill Gates

Ever been tempted to give up on some problem? Think it might be impossible to solve? Consider learning to think like Bill Gates. Here’s how:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“I recently watched a documentary about Bill Gates, and the interviewer was asking about… Bill was trying to eradicate polio on the planet, and he had gotten vaccination and kind of gotten it narrowed down to some part of northern Africa (if I remember correctly), but insurgents and rebels and all kinds of things were trying to stop this immunization (which I don’t understand at all, but that’s how it goes, right?).

Posted by Jay Arthur in Improvement Insights.

ASQ Section 1106 – Agile Lean Six Sigma 3/17/2022

Jay Arthur was the featured speaker for the 3/17/2022 ASQ Section 1106 meeting. His topic was Agile Lean Six Sigma. You may view the recorded video of Jay’s webinar below:

If you’re interested in learning more about QI Macros for Excel (the software Jay wrote and developed), click HERE and view the demo video in the yellow box. You may also sign up for a free 30 day trial of the software by filling out the form on that page next to the video, or by signing up at THIS link.

If you’re interested in learning more about Jay’s ideas on Agile Lean Six Sigma, you can download a free brief summary of Jay’s ideas in his “Agile Lean Six Sigma Manifesto,” available at THIS link.

Posted by Jay Arthur in Agile Lean Six Sigma.

3/16/2022 ASQ QMD – Zero Harm Trillion Dollar Prescription Webinar

Over 187 members of the American Society for Quality’s(ASQ) Quality Management Division (QMD) signed up for this webinar, with Jay Arthur demonstrating how to achieve both the goal of “zero harm” as well as IHI’s goal of cutting healthcare waste by 50% by 2025.



https://www.qimacros.com/pdf/Zero-Harm-Trillion-Dollar-Prescription.pdf If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com

Posted by Jay Arthur in Agile Lean Six Sigma, Healthcare.

3/15/22 Healthcare Zero Harm / Trillion Dollar Prescription Webinar

Over 50 people signed up for this webinar, with Jay Arthur demonstrating how to achieve both the goal of “zero harm” as well as IHI’s goal of cutting healthcare waste by 50% by 2025.



https://www.qimacros.com/pdf/Zero-Harm-Trillion-Dollar-Prescription.pdf If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help to generate a quote to upgrade all the users at your organization or by just guiding you through the purchasing process.

Posted by Jay Arthur in Jay Arthur Blog.

No Time for Quality Improvement?

Never seems like there’s enough time for Quality Improvement. The urgent trumps the important. Here’s what I’ve done:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“I don’t know about the rest of you, but everybody keeps talking about, “We have to make time for Quality Improvement and Six Sigma.” I hate to tell you this: There ain’t no time. Right? There’s just not going to be ever enough time, and they’re not going to dedicate a thousand people to go do this with the right number of Black Belts and Green Belts and Yellow Belts.

Posted by Jay Arthur in Improvement Insights, QI Macros.

3/8/22 QI Macros webinar

Over 50 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.

Unfortunately, we had some technical difficulties that resulted in this particular webinar not being properly recorded.

Since we aren’t able to post the recording of March’s webinar, we instead offer a webinar below that was recorded in February:



If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.

Posted by Jay Arthur in Webinar.

Getting Leadership Onboard with Control Charts

People often worry about how they are going to get their leadership on board with using control charts. It’s easy. Here’s how:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].

“I was on a presentation and I was watching Zoom and I was looking at the chat window to see what people were asking, and somebody said, “Well, how do I get my leadership team on board with using control charts?” I have a simple answer for that: Start using them. Right?

“The moment you start using control charts, your leadership team will say, “Oh, what’s that for, and what are these lines for?”

Posted by Jay Arthur in Improvement Insights, Six Sigma.