Improvement Insights Blog
Sometimes the language of Six Sigma is off-putting. I have found one way to get people’s attention is to use plain English to describe their product or service.
“Your product or service suffers from three key problems: It’s either Lazy, Crappy or Whacky.
“Lazy: Your product takes long breaks, goes out to lunch, spends the night on the town, comes in in the morning a little bit hungover… it’s not your people, it’s your product. If you watch your product, your people are busy but your product is hanging out, taking its time, sitting around having a cup of coffee.
Continue Reading "Is Your Product or Service Lazy, Crappy or Whacky?"
Most people are terrified of “statistical” anything. Do you think SPC is too complex? You may not like the alternative.
“Whenever I talk to people about Statistical Process Control, first the word “statistical” scares the living crap out of them. But they say, “Well, you know, uh… I’m not that good with math and formulas,” and I say, “Well, you don’t have to know math and formulas. We’ve got software that’ll do all that for you. What you have to do is know what the chart tells you about what you should do about your process. They’re all a little surprised.
Continue Reading "Think SPC is Too Complex?"
Jay Arthur was the featured speaker for the 3/10/21 ASQ Lean Enterprise Division Web Meeting. His topic was “Turning Data Into Dollars with Microsoft Excel – Big Profits from Small Data.” You may view the recorded video of Jay’s webinar below:
If you’re interested in learning more about QI Macros for Excel (the software Jay wrote and developed), click HERE and view the demo video in the yellow box. You may also sign up for a free 30 day trial of the software by filling out the form on that page next to the video, or by signing up at THIS link.
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Over 125 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.
Some attendees were familiar with the software and already use it, some had only begun to use it; all were interested in learning new ways that QI Macros can help them with their Agile Lean Six Sigma and Quality Improvement efforts. (You can hear him answering questions and comments typed in by webinar attendees.)
If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.
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The pandemic has given us terms like “herd immunity.” Wouldn’t it be great if we could develop herd immunity to defects? Here’s how:
Agile Process Innovation E-Book
“You know, with the pandemic they keep talking about wanting to achieve herd immunity: Herd immunity so that the virus has no place to go. Wouldn’t that be cool?
“But then I started thinking about “Wouldn’t it be great if we could develop herd immunity to defects, mistakes, errors, waste and rework?” What if everybody was immune to that? What if we had different…? We do have vaccines; I mean, we have procedures, methods, tools and everything else to help people achieve a totally “no rework, no waste, no nada” kind of environment.
Continue Reading "Herd Immunity to Defects"
Over 60 people attended this North Carolina Association of Healthcare Quality (NCAHQ) webinar on how to achieve the IHI’s Trillion Dollar Checkbook goal of reducing healthcare waste by $500 billion/year by 2025.
https://www.qimacros.com/pdf/Zero-Harm-Trillion-Dollar-Prescription.pdf If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to email@example.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.
Continue Reading "03/05/21 NCAHQ Zero Harm – Trillion Dollar Prescription Webinar"
ASQ Membership is mainly manufacturing which is only 13% of US employment. How can we start helping the underserved?
Download my “Agile Process Innovation” E-Book
“I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“I was looking at one of ASQ’s media kit things and I was kind of surprised (but not really) when I looked at it and noticed that about 80 percent of the membership is manufacturing but only 13 percent was healthcare or other service-related things.
“The funny thing about that is that’s not how America is employed, right? 80% of America works in service industries and only 13 percent work in manufacturing.
Continue Reading "ASQ Is Missing Out on a Huge Market for Quality"
Six Sigma students are often confused by terminology. Variable and attribute data are often confusing. Calling it measured or counted doesn’t help that much. Here’s a way to explain it that almost everyone can understand quickly.
“Early on when I was teaching Quality Improvement, people kind of struggled with the whole idea of variable and attribute data, and telling them that it was measured and counted didn’t seem to help a lot.
“As a programmer, the way I think about it is: If it has a decimal point, it has to be measured, right? If it’s an integer, it’s most likely counted, right?
Continue Reading "An Easy Way to Tell if Data is Variable or Attribute"
Do you spend too much time chasing why one number is too high or another is too low? Are these kinds of wild goose chases wasting time while the real problems go wanting? The XmR chart is the answer to your dreams.
“Dr. Donald Wheeler calls the XmR chart (or Individuals and Moving Range chart) “the Swiss Army knife of control charts.” You can use it for all kinds of things.
“I believe if every company in America started using XmR charts to track all of their key process indicators, I don’t care if it’s financial results or defects or patient length of stay or I don’t care what it is.
Continue Reading "Start Using XmR Charts for All of Your KPIs"
Thanks for attending the 2021 Lean Six Sigma World Conference. Click below to see a quick demo of how QI Macros can help you prevent waste, rework and lost profit.
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