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TQM Tools

Plan Do Check Act

TQM is the step-by-step method for developing quality improvement projects:

Plan - Define the problem, analyze the problem, identify root causes, plan countermeasures
Do - Implement improvements
Check - Verify results
Act - Standardize

Plan	Do	Check	Act
Most Commonly Used TQM Tools
Project Charter	Fishbone Diagram		Flowchart
Control Chart	5 Whys	Control Chart
Histogram	Countermeasures Matrix	Histogram
Pareto Chart	Action Plan	Pareto Chart
Less Frequently Used TQM Tools
Critical to Quality (CTQ) Measures	Box and Whisker Plot		Control Plan
Flowchart	MultiVari Chart
Gantt Chart	Scatter Plot
SIPOC Diagram	Checksheet
Stakeholder Analysis	Cause/Effect Matrix
Tree Diagram	FMEA Analysis
Voice of the Customer	Gage R&R (MSA)
Work Breakdown Structure	Design of Experiments
Statistical TQM Tools
Descriptive Statistics	Hypothesis Testing
	ANOVA
	Chi-Squared
	t Test
	Regression Analysis
	Non-Parametric Tests