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Posts tagged "Quality Tools"
Most quality consultants still quote Deming’s 14 points, but the U.S. economy has shifted. Corporate CEOs are traded like running backs in the NFL. Time for a 21st Century approach to quality that factors in the new reality.
https://www.qimacros.com/pdf/Agile-LSS-Mini-Manifesto.pdf
“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and QI Macros [software].
“You know, in the Quality world, we still bring up Deming’s 14 points quite a bit. That’s kind of 20th Century Quality. Now, not that those ideas are extinct or anything, but a lot of it was about that time period.
“When I was working at the phone company we didn’t change CEOs but once every 10, 20, 30 years, right?
Continue Reading "Deming’s 14 Points Were Created for 20th Century Quality"
Posted by Jay Arthur in Improvement Insights, QI Macros, Six Sigma.
Many improvement projects fail after a few months because teams forget to put the C in DMAIC. Here’s what’s missing and what to do about it:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“I normally talk to you about improvement stuff, but today I want to talk to you about something I keep seeing, which is: People make improvements and then six months later they’re gone. Make an improvement, six months later they they’re gone.
“We need to put the C back in DMAIC: the Control phase. Now, why don’t people do this piece?
Continue Reading "Put the C back in DMAIC"
Posted by Jay Arthur in Improvement Insights, QI Macros, Six Sigma.
Theory of Constraints (TOC) can give us insights into how to accelerate Lean Six Sigma and get results in a day. Here’s how:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“You know, I’ve been around Quality for almost 30 years now; 30 years exactly, almost. If I think about it, it’s super cool… but why is it so slow and so unsticky? Why is it taking so long for it to get everywhere? I’ve come up with some theories about that.
“If you’re familiar with a technique called “Theory of Constraints,” there’s a whole process to figure out why things aren’t running as quickly as they should.
Continue Reading "Using Theory of Constraints to Accelerate Lean Six Sigma"
Posted by Jay Arthur in Improvement Insights, Six Sigma.
Jay Arthur was the featured speaker for the 10/22/20 ASQ Boulder Section Web Meeting. His topic was “Agile Approach to Lean Six Sigma.” You may view the video of Jay’s webinar below:
If you’re interested in learning more about QI Macros for Excel (the software Jay wrote and developed), click HERE and view the demo video in the yellow box. You may also sign up for a free 30 day trial of the software by filling out the form on that page next to the video, or by signing up at THIS link.
If you’re interested in learning more about Jay’s ideas on Agile Lean Six Sigma, you can download a free brief summary of Jay’s ideas in his “Agile Lean Six Sigma Manifesto,” available at THIS link.
Continue Reading "ASQ Boulder 2020-10-22 Section Web Meeting"
Posted by Jay Arthur in Agile Lean Six Sigma, Webinar.
I learned to drive on a stick shift. Then automatic transmissions came along. What have you learned the hard way that has been simplified and automated? How much time and suffering could you save by embracing the automatic transmissions available in Quality Improvement?
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].
“Now way back in the 60s when I was learning to drive (yes, I’m that old) they had the student [car], but it had a “three on the column” manual shift – an old Chevy Caprice or something like that.
Continue Reading "Embrace the Automatic Transmission"
Posted by Jay Arthur in Improvement Insights, Lean.
Yankee Spirit (50% reduction in delay, defects and deviation) is easy to achieve. It’s imperative. Here’s why:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and QI Macros [software].
“When I first got started in Quality Improvement, our training folks talked about Yankee Spirit as a method of setting a goal. What’s Yankee Spirit? Well, Yankee Spirit is simply a 50% reduction in delay, defects and deviation.
“Well, that just sounds like we’re just taking a dartboard throwing a thing at it, but it was years later that I realized that this is actually scientifically doable. As I started to look at it, Pareto’s rule says 20% of what you do produces 80% of the waste, rework, lost profit, patient harm… whatever you want to call it.
Continue Reading "Yankee Spirit Goal Setting"
Posted by Jay Arthur in Improvement Insights, Six Sigma.
Line charts with trend lines can be misleading. They can provide a kind of “false positive” that implies improvement where there is none. Here’s why:
“Hi, I’m Jay Arthur, author of “Agile Process Innovation.”
“I go to all these trade shows and I see a lot of poster presentations but they’re using line charts and then they draw a trend line through them and then they say, “Oh, we made an improvement.” No you didn’t. If it doesn’t really fit the line very well, if your goodness-of-fit metric is less than 80%, I’m not buying it. But nobody gives me a goodness-of-fit metric called r-squared, they just show me a line graph or a bar chart and then they show a little line through it.
Continue Reading "Trends Are Not Always Improvements"
Posted by Jay Arthur in Improvement Insights.
Breast Cancer is Rare, yet we subject women to mammograms to try to detect it. False positives are 20X higher than true positives. Deming said: “Cease dependence on inspection to achieve quality.”
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified,” “Lean Six Sigma for Hospitals,” and the QI Macros [software].
“I found another interesting item in Malcolm Gladwell’s book; again, it was in the back notes. They were talking about mammograms. Breast cancer itself is really rare, it’s like less than a half of 1% of women who get a mammogram actually have cancer, so it’s like looking for a needle in a haystack.
Continue Reading "Mammograms are a Type of Inspection"
Posted by Jay Arthur in Improvement Insights.
If you look at improvement project posters at quality conferences around the country, you’ll find that almost everyone is using Excel line and bar charts. Even after decades of Six Sigma training and association membership. What’s the hold up? Here’s my take:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“Every year I look at lots of improvement posters and I keep wondering, “Why isn’t anyone using the tools of Quality?” Control charts, Pareto charts, histograms… Most of them are just using plain old Excel line and bar charts. Now it might be because they don’t know about the power and beauty and how easy it can be now to do Control charts, Pareto charts and fishbones.
Continue Reading "Why Are People Using Line and Bar Charts, not Control Charts?"
Posted by Jay Arthur in Improvement Insights, Lean, Six Sigma.
At the ASQ Lean Six Sigma Conference in Phoenix, keynoter Gregory Watson asked: “Is it time to rethink and simplify quality improvement?” I believe Agile is the answer:
“I was out at the ASQ Lean Six Sigma conference in Phoenix [earlier this year]. Dr. Gregory Watson, the keynote [speaker], was also the keynote [speaker] at the very first conference back in 2000. He said, “Is it time to start to rethink what we’re doing in Quality? Can we simplify what we’re doing?”
“I say the answer to that question is yes, obviously, because I’ve been talking about Agile Lean Six Sigma: How do we take the skills of Agile and apply them to Lean and Six Sigma so we can get results in a day or two; not in weeks and months and years.
Continue Reading "Is It Time to Rethink and Simplify Quality Improvement?"
Posted by Jay Arthur in Improvement Insights.
