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Posts tagged "Quality Tools"
Some people think they have to climb Mount Everest or do a fire walk to overcome their fears. Maybe it’s just as easy to do the thing you are afraid to do in your normal life. Maybe it’s time to climb Mount Quality. Maybe it’s time to create a hassle-free experience for your company’s customers.
“My wife’s been watching these shows about people climbing Mount Everest. You see people, they’re waiting for the final the final [ascent] and there’s a huge queue of people waiting to go up to the top of Mount Everest… (It’s like [maybe] they should put in an express lane or something!)
Continue Reading "Climbing Mount Quality"
Posted by Jay Arthur in Healthcare, Improvement Insights, Lean, Six Sigma.
What charts do you need to stay safe and in control?
“Most of you have driven on a highway. It may have been a two-lane rural [road] or a four-lane interstate, but you know that the lines on each side of the road help you stay on track, keep you safe and know that you’re going in the right direction.
“But if you’ve ever driven in a blizzard, you know all those lines are totally obscured and you can hardly see. I had to go over Raton Pass once upon a time driving from Denver to Tucson to see my parents, and it was a pouring blizzard and I could barely see where I was going.
Continue Reading "Line Charts Are Like Driving in a Blizzard"
Posted by Jay Arthur in Improvement Insights, Six Sigma.
A recent report from NAHQ (National Association of Healthcare Quality) found that three-quarters of hospitals had a quality department. But to achieve hassle-free healthcare and zero harm, it will take more than a department to achieve the results desired.
“The National Association for Healthcare Quality just released a report on Quality professionals in health care, and it turns out that in a lot of the situations, about three-quarters of the people responding reported that in their hospital or wherever, that Quality was a department, and in about a quarter [of the responses] Quality was individuals working on stuff.
“Let me be clear about this: Quality is not a department.
Continue Reading "Quality Is Not a Department"
Posted by Jay Arthur in Healthcare, Improvement Insights.
Several attendees told me they had ripped out their line charts and started using Control Charts for their KPIs. Here’s why:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and the QI Macros [software].
“We were out at the National Association for Healthcare Quality conference; I was speaking and we were exhibiting there. After I spoke, I had a couple people come up to me who said they’d seen me at the previous year’s convention talking about how to improve things and how line [charts] and bar charts can be harming patients and they said, “You know, I went back to my hospital and we ripped out all of our line charts and we put in control charts for all of our key process indicators.
Continue Reading "Control Charts for KPIs"
Posted by Jay Arthur in Agile Lean Six Sigma, Healthcare, Improvement Insights, QI Macros, Six Sigma.
More than 50 people signed up for this webinar, with Jay Arthur demonstrating how to use some of the useful features of QI Macros, as well as some of the new features introduced in recent releases of the software.
Some attendees were familiar with the software and already use it, some had only begun to use it; all were interested in learning new ways that QI Macros can help them with their Agile Lean Six Sigma and Quality Improvement efforts. (You can hear him answering questions and comments typed in by webinar attendees.)
If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the “Find Tool” search feature or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.
Continue Reading "10/15/19 QI Macros Webinar"
Posted by Jay Arthur in Data Mining, Excel, QI Macros, Webinar.
Spending too much time fighting fires in your business? Maybe it’s time to fireproof your business. Here’s how:
“Hi, this is Jay Arthur, author of “Lean Six Sigma for Hospitals” and the QI Macros [software].
“My wife and I recently cruised Scandinavia, and in almost every city where the tour guides took us around they told us the same story: “So Oslo (Stockholm, Copenhagen, St. Petersburg) back in the 1700s, the city had built up but they were all built out of wood, and of course they heated everything with wood or coal or something, and…” You know: Boom.
Continue Reading "Fireproof Your Business"
Posted by Jay Arthur in Improvement Insights, Lean, Six Sigma.
More than 35 people signed up for this webinar, with Jay Arthur demonstrating how to use some of the useful features of QI Macros, as well as some of the new features introduced in recent versions of the software.
Some attendees were familiar with the software and already use it, some had only begun to use it; all were interested in learning new ways that QI Macros can help them with their Agile Lean Six Sigma and Quality Improvement efforts. (You can hear him answering questions and comments typed in by webinar attendees.)
If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the “Find Tool” search feature or the automated Value Stream Map), you may need to purchase an upgrade to bring your QI Macros to the current version.
Continue Reading "9/10/19 QI Macros Webinar"
Posted by Jay Arthur in Data Mining, Excel, QI Macros, Webinar.
More than 75 people signed up for this webinar, with Jay Arthur demonstrating how to use some of the useful features of QI Macros, as well as some of the new features introduced in recent versions of the software.
Some attendees were familiar with the software and already use it, some had only begun to use it; all were interested in learning new ways that QI Macros can help them with their Agile Lean Six Sigma and Quality Improvement efforts. (You can hear him answering questions and comments typed in by webinar attendees.)
If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the “Find Tool” search feature or the automated Value Stream Map), you may need to purchase an upgrade to bring your QI Macros to the current version.
Continue Reading "8/13/19 QI Macros Webinar"
Posted by Jay Arthur in Data Mining, Excel, QI Macros, Webinar.
Having reviewed the quality tool usage in posters at ASQ WCQI, I have to ask: Where are the Quality Tools?
“Hi, this is Jay Arthur, author of “Lean Six Sigma for Hospitals” and the QI Macros [software].
“I was at the ASQ World conference and I looked at the team posters – you know, the improvement posters that were located in the exhibit hall. Surprisingly, out of all of all these little posters that were out there were there only two control charts, there were about five fishbone [diagrams], maybe one Pareto chart, but most the rest of it was line and bar charts.
Continue Reading "Where are the Quality Tools at ASQ WCQI?"
Posted by Jay Arthur in Improvement Insights, QI Macros.
Over 30 people signed up for this webinar, with Jay Arthur demonstrating how to use some of the useful features of QI Macros, as well as some of the new features introduced in recent versions of the software.
Some attendees were familiar with the software and already use it, some had only begun to use it; all were interested in learning new ways that QI Macros can help them with their Agile Lean Six Sigma and Quality Improvement efforts. (You can hear him answering questions and comments typed in by webinar attendees.)
If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the “Find Tool” search feature or the automated Value Stream Map), you may need to purchase an upgrade to bring your QI Macros to the current version.
Continue Reading "7/11/19 QI Macros Webinar"
Posted by Jay Arthur in Data Mining, Excel, QI Macros, Webinar.
