Quality Tools and Examples of using them in Improvement Projects

Improvement Insights Blog

Posts tagged "Quality Tools"

p/u Charts or XmR Charts?

People ask: Should I use a p or u chart, or XmR chart? Which one is right? It depends…

Download my free ebook, Agile Process Innovation – Hacking Lean Six Sigma for Results.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].

“One of the things I’ve noticed is I get calls from people and they ask me, “Well, Jay, should we be using a p [chart] and u charts or an XmR chart of ratios?” And I can tell you: that depends on who your statistician leader is.

“If you’re looking at the Healthcare Data Guide, Lloyd Provost and his partner [Sandra Murray] love p and u charts… love them!

Posted by Jay Arthur in Improvement Insights.

7/7/26 Healthcare Data Analytics Webinar

Over 50 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.



Books that Jay may have mentioned in the video:

You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.

Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

6/9/26 Healthcare Data Analytics Webinar

Over 50 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.



Books that Jay may have mentioned in the video:

You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.

Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

5/12/26 Healthcare Data Analytics Webinar

Over 70 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.



Books that Jay may have mentioned in the video:

You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.

Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

3/10/26 Healthcare Data Analytics Webinar

Over 100 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.



Books that Jay may have mentioned in the video:

You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.

Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

2/10/26 Healthcare Data Analytics Webinar

Over 60 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.



Books that Jay may have mentioned in the video:

You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.

Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

1/20/26 Healthcare Data Analytics Webinar

Over 60 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.



Books that Jay may have mentioned in the video:

You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.

Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, QI Macros, Webinar.

12/16/25 Healthcare Data Analytics Webinar

Over 100 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.



Books that Jay may have mentioned in the video:

You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.

Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

11/11/25 Healthcare Data Analytics Webinar

Over 160 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.



Books that Jay may have mentioned in the video:

You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.

Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

Ask for the Tools You Need to Do Quality Improvement

Employees often try to make do with whatever they have instead of asking for the tools the need. Here’s what to do about it.



Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.

“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“One of my employees was having trouble with her computer, but for some reason she was afraid to ask, and she kept trying to fiddle with it, to figure out whatever was going wrong. And she drug one of our other employees who’s more technical in on it… and I said, ‘What are you guys doing?’

Posted by Jay Arthur in Improvement Insights.