mistake proofing

Posts tagged "mistake proofing"

Mistake-Proofing Your Store Front

My wife and I have been eating breakfast at a nearby restaurant about once a week for over a decade. About a month ago we noticed damage to the doors. A driver had accidentally hit the gas instead of the brake and shot over a cement block and two steps to crash into the door. Fortunately, no one was at the door.  The restaurant got the door fixed only to have another driver hit the left corner of the building a few weeks later. The restaurant manager decided to mistake-proof the store front. The yellow metal posts are both a visual cue and a barrier.

Posted by Jay Arthur in Six Sigma.

The Plastic Breakfast Burrito

I had a breakfast burrito at the Marriott in San Diego last week. I cut it in half and took a bite. I realized there was somthing amiss when I pulled out a strip of plastic. I tried to pull it apart, but it wouldn’t break.

I showed it to the cafe staff and she said: “It looks like an onion.” But a cooked onion would pull apart; the plastic didn’t. I got my money back.

I can imagine that if a machine is cutting onions into strips that it would cut plastic as well. Then the plastic just looks like an onion strip in the egg.

Posted by Jay Arthur in Manufacturing, Service, Six Sigma.

Case of the Shrinking Shirts

We got a new washer/dryer in May, 2013. I noticed that some of my shirts seemed to be shrinking. My wife thought it might be the dryer, so she used delicate for the shirts.

Theykept shrinking.

Our daughter figured it out while she was visiting. She noticed s steam rising out of the washer when it was set to cold.

The installers had connected hot to cold and cold to hot. I mentioned this one of my wife’s sisters and she said: “Oh yes. We had that happen to us. Took us eight months to figure it out.” It only took us 13 months of shrinking clothes.

Posted by Jay Arthur in Manufacturing, Service, Six Sigma.

Water Heater Problems

Our one year old water heater stopped working last week. Had to call in a technician. The computerized circuitry had been fried, possibly by a thunderstorm.

The tech suggested installing a surge suppressor for the water heater just like you would for a computer. Sounded like he’d seen a lot of these since our most recent round of storms.

Doesn’t it seem silly that a AOSmith would create a computerized water heater that could be fried by lightning without installing a surge suppressor? The part was under warranty, so it was replaced for free, but I bet it isn’t cheap. And I had to pay $125 for the service call.

Posted by Jay Arthur in Manufacturing, Service, Six Sigma.