Posts tagged "mistake proofing"
Just because you don’t know how to fix something, doesn’t mean that it can’t be fixed. It’s possible to mistake-proof anything. Fix that leaky faucet.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and QI Macros [software].
“If you have a leaky faucet, you don’t say, “Well, I can’t fix that” just because you don’t know how to fix a leaky faucet. You might hire somebody to do it, you might watch a YouTube video and you might go out and then figure out how to fix it and replace whatever the gizmo inside that’s causing it to leak.
Continue Reading "Fix that Leaky Faucet"
Leaders, managers and programmers sometimes get frustrated with software systems and try to rewrite them. This usually fails. It is possible to use Six Sigma and the 4-50 rule to find and fix the few code modules that have the most bugs and require the most enhancements. This delivers software quality without the high cost and risk. Here’s how:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and the QI Macros [software].
“Today I want to talk to you about software. Now, some of you may work in software, some of you may use software… (If you have a phone, you’re using software) There’s lots of software around, and sometimes there’s bugs and stuff like that, and sometimes we’re enhancing things.
Continue Reading "Accelerating Software Quality Using the 4-50 Rule"
These are uncertain times. What’s the best way (both psychologically and as a group) to get though this? By you continuing to do what you do, whether it’s writing, coding, or continuing to improve the quality of the processes around you.
(And just to be clear, when I say, “Go out and do what you do,” I don’t mean to literally “go out” if you don’t have to… it’s just an expression. Please continue to take whatever steps are necessary to keep yourself and the people around you safe.)
“Hi, I’m Jay Arthur, author “Lean Six Sigma for Hospitals” and the QI Macros [software].
Continue Reading "What do we do? Do what you do."
While some European cities were devastated by fire, Holland has had to deal with flooding. What have they done to mistake-proof flooding since 1953?
“Hi, this is Jay Arthur, author of “Lean Six Sigma for Hospitals” and the QI Macros [software]. “I recently had an Improvement Insight video about how they were burning down the capitals of Scandinavia repeatedly until the king said “Thou shalt build thy buildings out of stone” and so that stopped the fire problem. I discovered there was a 60 Minutes article on a recent Sunday, and they were talking about Holland.
“Back in the 50s there was a massive flood and it tore down a lot of barriers because a lot of Holland is below sea level.
Continue Reading "Flood-Proofing in Holland"
Spending too much time fighting fires in your business? Maybe it’s time to fireproof your business. Here’s how:
“Hi, this is Jay Arthur, author of “Lean Six Sigma for Hospitals” and the QI Macros [software].
“My wife and I recently cruised Scandinavia, and in almost every city where the tour guides took us around they told us the same story: “So Oslo (Stockholm, Copenhagen, St. Petersburg) back in the 1700s, the city had built up but they were all built out of wood, and of course they heated everything with wood or coal or something, and…” You know: Boom.
Continue Reading "Fireproof Your Business"
The September, 2018 Money magazine article about Bethenny Frankel opens with a rant about Postmates. Frankel ordered a muffin, bagel with cream cheese and a coffee for delivery. The muffin and bagel made it, but without cream cheese or coffee.
Welcome to Hassle America where even simple things seem to be impossible.
We order lunch once a week at the office, but hardly a week goes by without some problem. Last week, Grubhub cancelled our order without telling us. Some weeks the chicken salad comes without chicken. Some weeks we’re missing a dish that was ordered.
Welcome to Hassle America.
Continue Reading "Hassle America – Bethenny Frankel"
I recently had to do some home repairs. It’s amazing what you can learn in a 3-minute video and how much time it will save you. The same is true of Lean Six Sigma. Save yourself time and rework. Learn the easy way.
Sign up for my weekly insight videos at: https://www.qimacros.com/free-resources/newsletter/
Continue Reading "Mistake-Proofing With Video Learning"
My water bill recently doubled. Turns out it’s a design flaw in my Hunter Pro-C controller.
A while back, I set some of my zones to zero minutes.
But, if I accidentally hit the minus sign one more time, the controller goes to SIX HOURS:
It was a royal hassle, but I managed to submit an improvement suggestion to Hunter:
There should be no run times below ZERO! Duh!
I had Denver Water come out to show me how to read the meter.
- Meter reader basically said: “Meter’s correct. Fix your controller” and left.
What if they spent 5 minutes helping homeowners check their controller to find the problem?
Continue Reading "Hunter Pro-C Controller Problem"
What does your voicemail message say about your company?
Here’s a look at what can go wrong.
Continue Reading "Mistakes Companies Make In Voice Mail Messages"
My wife and I were on a cruise recently. The day before checkout the cruise director recommended that we put one of our shoes we planned to wear to the airport inside the lockbox in our room. Obviously too many people leave valuables behind.
What are you doing to mistake-proof your customer’s experience?
Continue Reading "Mistake-Proofing Checkout"