Lean Six Sigma for Hospitals (2nd)
Simple Steps to Fast, Affordable, Flawless Healthcare
I started using your materials several years ago when I worked in hospital quality improvement. My favorite find was a million-dollar-a-year cost overrun on medicare patients who were being released a day later than they should have..
I used the data detail of the cost overrun to create a Pareto chart that showed that over 80% of the cost could be attributed to one small practice of three physicians. That sure caused a new rumble in the room and the cost overrun nearly disappeared overnight.
Thanks again for all you do to make quality improvement easy.
- Kitty Frank
Ask anyone in healthcare, they know that something is killing patients, productivity and profits, but it’s also hard to put a finger on the culprit. While many people look for someone to blame, the problem is rarely a person. Invariably it’s the process.
In any business, there are three silent killers of productivity and profitability:
In healthcare, these three silent killers also kill patients.
Are sluggish, error-prone processes costing your patients time and money? Want to make your hospital more productive and profitable?
Lean Six Sigma for Hospitals offers a streamlined and simple way to learn this revolutionary quality improvement method and tools.
Here's my premise: You don't have to know everything to do anything with Six Sigma. As one black belt put it: Why are we sending people to weeks of training when they only use a handful of methods and tools most of the time.
Lean Six Sigma for Hospitals covers the essential methods and tools that you need to start reducing delay, defects and deviation immediately.
You don't need to be a statistician to use Lean Six Sigma. You don't need to know any complex formulas. You just need to know which tools to use when. And the QI Macros can handle all of the heavy analysis. See how QI Macros meets the IHI Improvement Advisor SPC Software Guidelines.
Jay makes Lean Six Sigma easy to understand and apply. Save Time, Save Money, Save Lives!
This thoroughly revised book shows step-by-step, how to simplify, streamline, analyze and optimize healthcare performance using tested Lean Six Sigma and change management techniques. Lean Six Sigma for Hospitals, Second Edition,follows the patient from the front door of the hospital or emergency room all the way through discharge. The book fully explains how to improve operations and quality of care while dramatically reducing costs—often in just five days. Real-world case studies from major healthcare institutions illustrate successful implementations of Lean Six Sigma.
- Lean Six Sigma for hospitals, emergency departments, operating rooms, medical imaging facilities, nursing units, pharmacies, and ICUs
- Patient flow and quality
- Zero Harm through High Reliability Organizations (HROs)
- Order and claims accuracy
- Billing and collection
- Defect and medical error reduction
- Excel power tools for Lean Six Sigma
- Data mining and analysis
- Process flow charts and control charts
- Laser-focused process innovation
- Statistical tools for Lean Six Sigma
- Planning and implementation
2016 Chinese translation