Six Sigma Blog by Jay Arthur

Improvement Insights Blog

Latest "Six Sigma" Posts

1/18/22 Healthcare Zero Harm / Trillion Dollar Prescription Webinar

Over 50 people signed up for this webinar, with Jay Arthur demonstrating how to achieve both the goal of “zero harm” as well as IHI’s goal of cutting healthcare waste by 50% by 2025.



https://www.qimacros.com/pdf/Zero-Harm-Trillion-Dollar-Prescription.pdf

If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help to generate a quote to upgrade all the users at your organization or by just guiding you through the purchasing process.

Posted by Jay Arthur in Agile Lean Six Sigma, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

The Jack Welch Effect

Jack Welch made Six Sigma big. Now it’s fading. How can we bring the sparkle back to Six Sigma?



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“When I got started in my business back in the late 90s, Jack Welch was the CEO to copy. When he got dipped in Six Sigma, guess what? Every other CEO wanted to get dipped in Six Sigma too. This is what I call the Jack Welch Effect.

“Since then, Jack retired and [CEO] went over to [Jeff] Immelt and some other people, and now GE has fallen into some disarray, (not necessarily because of Six Sigma, I think because they let go of some of that), but other forces in the world were pushing them.

Posted by Jay Arthur in Improvement Insights, Six Sigma.

Unemployment Rate Lessons for Six Sigma

The nightly news reports unemployment statistics, not employment statistics. There’s a lesson here for Six Sigma.



“Have you ever noticed that when the nightly news comes on they always report unemployment rates, not employment rates? “The unemployment rate is five or six percent,” they don’t say “94 or 95 percent of America is employed.” No, they focus on the problem: the problem is the unemployment rate.

“Well, this holds true also in all things Quality related. Once when I was first being trained they said, “Once you get above 80 percent compliance, what you want to do is focus on the 20 percent non-compliance,” so you want to focus on the defects, the mistakes, the errors, the waste, the rework.

Posted by Jay Arthur in Improvement Insights, Six Sigma.

Be A Process Doctor

Medical doctors (M.D.) help people heal. In Lean Six Sigma, we help companies heal. Be a Process Doctor(P.D.).



“Medical doctors diagnose and then treat patients. I think of myself as a Process Doctor: a P.D.; not an M.D., a P.D. I work with companies and I try and figure out why their systems are not working the way they ought to and remove blockages to speed things up. You know, get the electrical systems working better. It’s the same idea. So I think you and I are all Process Doctors.

“Now, I think the metaphor about this is great because we’re in the helping profession and we help things get better and stay better; stay healthy, just like a medical doctor.

Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma, Statistics.

12/14/21 Healthcare Zero Harm / Trillion Dollar Prescription Webinar

Over 70 people signed up for this webinar, with Jay Arthur demonstrating how to achieve both the goal of “zero harm” as well as IHI’s goal of cutting healthcare waste by 50% by 2025.

 



https://www.qimacros.com/pdf/Zero-Harm-Trillion-Dollar-Prescription.pdf

If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Templates Wizard, the Fixed Limit indicator or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version. Send an email to support@qimacros.com and we can help to generate a quote to upgrade all the users at your organization or by just guiding you through the purchasing process.

Posted by Jay Arthur in Agile Lean Six Sigma, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

My Apple Tree Reminded Me About Low-Hanging Fruit

My apple tree had hundreds of apples this year. I invited people to pick some and leave some. Soon, all of the low-hanging fruit was picked, but there were still hundreds of apples in the tree. Maybe you need a fruit picker to get to the rest of the fruit in your company.



“I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“We have an apple tree in our front yard (I think it’s Jonathan apples), and this year in an unusual fit of luck, we got a giant crop. I bet we had a thousand apples on that tree.

Posted by Jay Arthur in Data Mining, Improvement Insights, QI Macros, Six Sigma.

Books to Simplify and Clarify Lean Six Sigma

After weeks of Six Sigma Green or Black Belt training, many people are still confused about what to do and where to start. These people tell me: “Jay, I read your Lean Six Sigma Demystified or Lean Six Sigma for Hospitals book and it clarified Six Sigma. I felt like I finally knew what to do.”



“Hi, I’m Jay Arthur, author of Lean Six Sigma Demystified and Lean Six Sigma for Hospitals

“Over the last decade, I’ve been at conferences and talking to people on the phone, and they say, “Jay, I got my Green Belt training and my Black Belt training (or whatever it was), and I was still confused until I read your Demystified book.”

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Lean, Six Sigma.

Applying the 4-50 Rule to Software

Programmers often think they need to rewrite software systems to fix the problems in an existing system. This is the wrong approach. You can tune up an existing system with a lot less effort using the 4-50 Rule.



“I’m Jay Arthur, author of “Lean Six Sigma Demystified,” “Lean Six Sigma For Hospitals” and QI Macros [software]. I spent most of my life working in IT, from mainframe systems to minicomputer systems to microcomputer systems, which led me into the QI Macros. I’ve worked with software my entire life, and there’s something I’d like you to get an idea about.

Posted by Jay Arthur in Improvement Insights, Six Sigma.

Trying to Save Money on Software Can Kill Your Six Sigma Results

Consultants and trainers keep trying to save money on Six Sigma software while charging a small fortune for training. Without tools to to the job, all of this training is wasted and improvement projects will fail to sustain results. Are you trying to save a few dollars on software or maximize the results from Six Sigma?



“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].

“I’ve been eternally frustrated over the last 20-something years because Six Sigma trainers and [others] will go out and train companies, spend weeks training people in a company, but then not give them the software to do the job.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Lean, QI Macros, Six Sigma.

How Do I Know If I Have Good Data?

Six Sigma beginners get hung up on the question: “Do I have good data?” You never will. Here’s why and what to do about it.



“People are always asking me, “Jay, how do I know if I have good data?” I’m going to tell you what: you don’t. All data is either collected poorly or whatever, and if nobody’s been using it, they collect it even more poorly.

Most data is systematically distorted to make somebody look good. Your task, should you choose to accept it, is to recognize that it’s not going to be the world’s best data, and waiting for the world’s best data will not solve those problems that are waiting for you.

Posted by Jay Arthur in Improvement Insights, Six Sigma.