Six Sigma Blog by Jay Arthur
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Latest "Six Sigma" Posts

Nobody Wants to Look Bad

Nobody wants to look bad, which can make it impossible to make improvements. Here’s why:

“One of the things I’ve learned in all these years working in Quality Improvement is nobody, but nobody, wants to look bad. With the recent coronavirus [outbreak], the doctor who found that and [leaked news] out to the world, the Chinese government tried to shut him down, tried to keep that bit of information inside because they didn’t want to look bad.

“Well, this isn’t just a Chinese or Asian thing – saving face. In any business you walk into, somebody is in charge of how things are working and they’re in charge of trying to make it better, faster, cheaper.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Lean, Six Sigma.

4/8/20 Healthcare Webinar: How to Achieve the IHI’s $500 Billion Goal

I’ll be hosting the 3nd webinar in this series on Wednesday, April 8th at 1:00PM MDT

We’ll go into more specifics how your organization can find what’s causing you the most problems, how to determine who should be on the improvement team, and how to ensure that the countermeasures you enacted are both reducing waste and errors and that the improvement doesn’t slide back down. 

What:  FREE Webinar 3 of 3: How to Achieve the IHI’s $500 Billion Goal.

When: Wednesday, April 8th, 2020 at 1:00 p.m. MDT

Where:  Join online from wherever you are.

How:  Register for the webinar HERE.

Posted by Jay Arthur in Agile Lean Six Sigma, healthcare, Improvement Insights, Lean, QI Macros, Six Sigma, Webinar.

Agile Hacks for Making Lean Six Sigma Sticky

Some companies are discovering Agile methods for implementing Lean Six Sigma. Over 50 years of research into how cultures adapt, adopt and reject change can explain why Agile works and why it accelerates Lean Six Sigma adoption.

“I recently did a video about how Christus Health and Novartis and Underwriters Laboratories were all using Agile methods to implement Lean and Six Sigma with one day (sometimes two day) training classes that created Yellow Belts focused on making improvement. I got to thinking about that a little bit, and it turns out that there’s over 50 years of research into how cultures adopt, adapt and reject change.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Jay Arthur Blog, Lean, Six Sigma.

Management By Control Chart

My career was dipped in various management methods such as MBO and MBWA. Recently I read a new term: Management by Spreadsheet (MBS). Maybe there’s a better way.



“When I was working at the phone company we had a variety of management fads. I think first there was MBO, or “Management By Objectives.” Of course, that assumed that you know what your objectives were. We had MBWA, “Management By Wandering Around,” so the management team was wandering around all the time and just getting in our way. Recently I saw a different phraseology and I kind of liked it: MBS, which stands for “Management By Spreadsheet.”

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Jay Arthur Blog, Lean, QI Macros, Six Sigma.

2020 New Year’s Resolution Part 2 – Improve

Many people take Six Sigma classes but only do one project. “One and Done” as it’s known in the trade. Make a resolution to start making improvements every month! Here are my suggestions.

“Hi, I’m Jay Arthur. It’s 2020, and last week I suggested that you go out and learn one new tool in the QI Macros every month. Now I’m also going to suggest that you set a New Year’s Resolution to make one improvement a month as well.

“Set a goal to do one improvement every month and by the end of the year, you’ll have made 12 improvements and dramatically reduced the amount of waste and rework and lost time and overtime and everything else that is involved in your world, right?

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, Lean, QI Macros, Six Sigma.

2020 New Years Resolution Part 1 – Learn One Tool Per Month

Many people tell us that they have QI Macros, but they don’t know how to use it. Make a resolution to learn how! Here are my suggestions.



“Hi, I’m Jay Arthur and… it’s 2020. How did that happen? A new year; a new decade. Seems like just yesterday everybody was worried about Y2K. Somebody out there is thinking, “What’s Y2K?” That was a thing that happened back in the year 2000… you probably forgot all about it, but I’ve been at this for over twenty years now in the software field around Quality Improvement, so I’ve seen a lot of things.

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, Lean, QI Macros, Six Sigma.

Agile Process Innovation Case Studies

What do Christus Health, Novartis and Underwriters Laboratories have in common? In the last few years they’ve rediscovered the essence of Agile Lean Six Sigma. Here’s How:



“Every year we go out to these conferences and trade shows and exhibit the QI Macros, and I get a chance to go see some of the presentations that people are doing. About two years ago I started to notice an interesting trend, and so I got some observations out of this whole thing.

“So about two years ago, I was at the Lean Six Sigma conference in Phoenix and Christus Health was presenting about their quality journey.

Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Lean, QI Macros, Six Sigma.

Are Metrics Harming Your Business?

The September/October 2019 issue of Harvard Business Review asks this question. The answer is obvious, but some people will read this the wrong way. Here’s why:



“This is a September / October 2019 edition of the Harvard Business Review. You can see here it says, “Are Metrics Undermining Your Business?”

“Now the essence of the article is “Bad metrics drive bad behavior.” Well, I think we all know that, but I think too often people who hate metrics will just look at that and say, “There’s proof! See? Measurements are ruining our business. We’ve got to go back to gut feel, common sense and trial-and-error.”

Posted by Jay Arthur in Improvement Insights, Jay Arthur Blog, Lean, Six Sigma.

Climbing Mount Quality

Some people think they have to climb Mount Everest or do a fire walk to overcome their fears. Maybe it’s just as easy to do the thing you are afraid to do in your normal life. Maybe it’s time to climb Mount Quality. Maybe it’s time to create a hassle-free experience for your company’s customers.



  “My wife’s been watching these shows about people climbing Mount Everest. You see people, they’re waiting for the final the final [ascent] and there’s a huge queue of people waiting to go up to the top of Mount Everest… (It’s like [maybe] they should put in an express lane or something!)

Posted by Jay Arthur in healthcare, Improvement Insights, Lean, Six Sigma.

Line Charts Are Like Driving in a Blizzard

What charts do you need to stay safe and in control?



 

“Most of you have driven on a highway. It may have been a two-lane rural [road] or a four-lane interstate, but you know that the lines on each side of the road help you stay on track, keep you safe and know that you’re going in the right direction.

“But if you’ve ever driven in a blizzard, you know all those lines are totally obscured and you can hardly see. I had to go over Raton Pass once upon a time driving from Denver to Tucson to see my parents, and it was a pouring blizzard and I could barely see where I was going.

Posted by Jay Arthur in Improvement Insights, Six Sigma.