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Old habits die hard. Especially in Six Sigma. Which ones are you hanging on to?
Download my free ebook, Agile Process Innovation – Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“The other day I was in with my employee Phil and he had to send a text to a customer or something, or read a text from a customer. I noticed as he was typing, he was just skating on the keyboard and then doing things. And I thought, “Wow, that’s different.”
Continue Reading "Old Habits Die Hard"
Posted by Jay Arthur in Improvement Insights.
Over 50 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.
Books that Jay may have mentioned in the video:
You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.
Continue Reading "8/18/26 Healthcare Data Analytics Webinar"
Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.
Over 30 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.
If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.
Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.
Continue Reading "*Latest webinar: 8/11/26 QI Macros webinar"
Posted by Jay Arthur in Data Mining, Excel, QI Macros, Webinar.
I’ve been attending ASQ Lean Six Sigma conferences and attending sessions on AI. Here’s what I’ve learned.
Download my free ebook, Agile Process Innovation – Hacking Lean Six Sigma for Results.
“Let’s talk about AI for a minute. I’m Jay Arthur, author of “Lean Six Sigma Demystified,” “Lean Six Sigma For Hospitals” and QI Macros [software].
“I’ve been to a lot of conferences. I’ve gone to a lot of presentations on AI, and they all say, “Here’s what AI is,” but I haven’t seen any real good case studies and examples of what people are using it for.
Continue Reading "AI and Six Sigma"
Posted by Jay Arthur in Improvement Insights.
People ask: Should I use a p or u chart, or XmR chart? Which one is right? It depends…
Download my free ebook, Agile Process Innovation – Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“One of the things I’ve noticed is I get calls from people and they ask me, “Well, Jay, should we be using a p [chart] and u charts or an XmR chart of ratios?” And I can tell you: that depends on who your statistician leader is.
“If you’re looking at the Healthcare Data Guide, Lloyd Provost and his partner [Sandra Murray] love p and u charts… love them!
Continue Reading "p/u Charts or XmR Charts?"
Posted by Jay Arthur in Improvement Insights.
I took Deming’s workshop back in the 1990s. When asked about Total Quality Management (TQM) Deming said…
Download my free ebook, Agile Process Innovation – Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“Back in the 1990s when I was first getting involved with Quality, I went to one of [W. Edwards] Deming‘s four-day seminars. Somewhere in there, somebody asked him about Total Quality Management.
“Deming said, ‘I have no idea where the word ‘total’ came from. That’s just wrong. It’s Quality Management.
Continue Reading "Deming on Total Quality Management (TQM)"
Posted by Jay Arthur in Improvement Insights.
If a Six Sigma Yellow Belt can save $10,000 per project, wouldn’t you spend a few hundred dollars to make them more successful? What are costs of not getting them the tools they need?
Download my free ebook, Agile Process Innovation – Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“I forget that sometimes I can see things that other people can’t see. They’re just intuitive to me. So, Mikel Harry, I saw him maybe a decade ago and he said the next wave of Six Sigma is Yellow Belts… saving $10,000 or $20,000 per project.
Continue Reading "If a Six Sigma Yellow Belt can Save $10,000 per project"
Posted by Jay Arthur in Improvement Insights.
Over 50 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.
Books that Jay may have mentioned in the video:
You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.
Continue Reading "6/9/26 Healthcare Data Analytics Webinar"
Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.
A recent issue of Harvard Business Review had an article about what makes a CEO a top performer. This trait is key to quality improvement and Six Sigma.
Download my free ebook, Agile Process Innovation – Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“I was reading the November / December 2025 issue of Harvard Business Review, and it talks about top performing CEOs. They have people in here like Jeff Bezos from Amazon, Toyota of course, and some other companies as well.
Continue Reading "Top Performing CEOs Share This Trait"
Posted by Jay Arthur in Improvement Insights.
Over 70 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.
Books that Jay may have mentioned in the video:
You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.
Continue Reading "5/12/26 Healthcare Data Analytics Webinar"
Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.
