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All too often I hear people say: “It’s just human error.” No it’s not. Here’s why:
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“I was talking to somebody the other day, and we were talking about things in general, and they said, “Well, you know, it’s just human error.” And I said, no, stop. There’s no such thing as human error.
“Now, I know that’s a limiting sort of thought, but I believe that systems let people make mistakes.
Continue Reading "Human Error and System Design"
Posted by Jay Arthur in Improvement Insights.
There’s an invisible cost associated with poor quality: no customers. In healthcare, it’s called LWBS. Here’s what that stands for, and what it could mean for your business:
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“One of the things nobody thinks about is the invisible cost of Quality: no customers.
“I’ve been seeing dermatologists (I grew up in Tucson, Arizona, where it’s always sunny),I’ve been seeing a dermatologist for many years, and I was seeing the doctor for a while, and then I got punted down to a PA, who I really liked.
Continue Reading "The Invisible Cost of Quality in Healthcare"
Posted by Jay Arthur in Improvement Insights.
Over 80 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.
Books that Jay may have mentioned in the video:
You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.
Continue Reading "5/20/25 Healthcare Data Analytics Webinar"
Posted by Jay Arthur in Jay Arthur Blog.
Know anyone in the U.S. Military? They can take my free Lean Six Sigma Yellow Belt training and get certified.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“This Memorial Day, let’s celebrate the people who have served in the armed forces of the United States and kept us safe from the crazies that are out there. One of the things we do at QI Macros is I have a full-blown Lean Six Sigma Yellow Belt training. Anybody can [go through the training] for free, but if they want to take the test I charge $97 for them to actually get certified.
Continue Reading "Celebrate Memorial Day"
Posted by Jay Arthur in Improvement Insights.
Over 50 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.
If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.
Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.
Continue Reading "5/13/25 QI Macros webinar"
Posted by Jay Arthur in Jay Arthur Blog.
If you’re doing Quality Improvement, you should always be in a learning mode. If you create a safe space for people to learn (and to fail), you’re creating conditions where Quality Improvement can grow and thrive.
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Well hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“One of the barriers I find to getting people involved in Quality Improvement is they have this fear that somebody will ridicule whatever they’ve decided to try to do and make fun of their knowledge of statistics or whatever it is.
Continue Reading "Psychological Safety in Quality Improvement"
Posted by Jay Arthur in Improvement Insights.
The U.S. phone system was engineered to handle one day’s maximum traffic: Mother’s Day. What’s yours?
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Well hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“In 1973, I graduated from college and went to work for the phone company in Denver, Colorado Mountain Bell at the time, as a programmer. We did lots of different types of projects, and at one point I ended up working on a thing called the Trunk Forecasting System.
“Now, trunk lines are how you connect each major city with other cities and so on.
Continue Reading "Are You Ready for Your Mother’s Day?"
Posted by Jay Arthur in Improvement Insights.
After WWII, Deming had to turn to Japan to spread the gospel of quality. I often feel empathy and sympathy for his struggles to bring quality improvement to the world.
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Well hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“I have sympathy for W. Edwards Deming. He learned Quality Improvement at Western Electric with Shewhart back in the ‘20s and ‘30s. And then all of those tools were used in World War II. But after World War II, he was sort of a pariah.
Continue Reading "Sympathy for Deming"
Posted by Jay Arthur in Improvement Insights.
Over 50 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.
If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.
Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.
Continue Reading "4/22/25 QI Macros webinar"
Posted by Jay Arthur in Jay Arthur Blog.
The steps of 5S include things that we can do in our everyday lives with our workplaces, our house, our neighborhood. When you do that, I think it makes the world a better place for everyone.
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Well hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“Many, many years ago, a friend of mine and I went to Hong Kong because I’d read the book “Tai-Pan,” and I really wanted to see Hong Kong back before it became part of China.
Continue Reading "5S Your Environment and Not Just Your Work Area"
Posted by Jay Arthur in Improvement Insights.
