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Over 50 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.
If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.
Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.
Continue Reading "6/24/25 QI Macros webinar"
Posted by Jay Arthur in Jay Arthur Blog.
The U.S. has a shortage of 500,000 nurses. It also has a shortage of Quality Improvement experts. Here’s what to do about it.
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“My friend LeAnn Thiemann wrote the book “Chicken Soup for the Nurse’s Soul,” and she has a whole platform which she’s been working on for a long time, because we’re short about a half a million nurses in the United States of America… a half a million.
Continue Reading "Nursing Shortage and Quality Improvement"
Posted by Jay Arthur in Improvement Insights.
Heat Maps cause wild goose chases which lead to poor decisions and bad outcomes. Control Charts are the antidote. Here’s why:
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” “Agile Process Innovation”and QI Macros [software].
“I still find that people out there are still trying to use heat maps to notice when things are shifting. Heat maps are like a snapshot of any given space-time, monthly, weekly, whatever it is, of what may be out of whack or in whack compared to certain goals somebody set somewhere.
Continue Reading "Control Charts vs Heat Maps"
Posted by Jay Arthur in Improvement Insights.
Most people are still using line and bar charts to measure performance. Line and bar charts, especially ones with trendlines harm your customers and your company. They harm patients and hospitals. Here’s why:
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“Are line and bar charts harming your company, your hospital, your whatever (your country, even)? Line charts are really good for tracking overall trends like reduction in infant mortality, increase in world literacy rates, but [they’re] not very good for detecting what’s going on in your company.
Continue Reading "Are Line and Bar Charts Harming Your Customers and Company?"
Posted by Jay Arthur in Improvement Insights.
All too often I hear people say: “It’s just human error.” No it’s not. Here’s why:
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“I was talking to somebody the other day, and we were talking about things in general, and they said, “Well, you know, it’s just human error.” And I said, no, stop. There’s no such thing as human error.
“Now, I know that’s a limiting sort of thought, but I believe that systems let people make mistakes.
Continue Reading "Human Error and System Design"
Posted by Jay Arthur in Improvement Insights.
There’s an invisible cost associated with poor quality: no customers. In healthcare, it’s called LWBS. Here’s what that stands for, and what it could mean for your business:
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“One of the things nobody thinks about is the invisible cost of Quality: no customers.
“I’ve been seeing dermatologists (I grew up in Tucson, Arizona, where it’s always sunny),I’ve been seeing a dermatologist for many years, and I was seeing the doctor for a while, and then I got punted down to a PA, who I really liked.
Continue Reading "The Invisible Cost of Quality in Healthcare"
Posted by Jay Arthur in Improvement Insights.
Over 80 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.
Books that Jay may have mentioned in the video:
You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.
Continue Reading "5/20/25 Healthcare Data Analytics Webinar"
Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Webinar.
Know anyone in the U.S. Military? They can take my free Lean Six Sigma Yellow Belt training and get certified.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“This Memorial Day, let’s celebrate the people who have served in the armed forces of the United States and kept us safe from the crazies that are out there. One of the things we do at QI Macros is I have a full-blown Lean Six Sigma Yellow Belt training. Anybody can [go through the training] for free, but if they want to take the test I charge $97 for them to actually get certified.
Continue Reading "Celebrate Memorial Day"
Posted by Jay Arthur in Improvement Insights.
Over 50 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.
If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.
Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.
Continue Reading "5/13/25 QI Macros webinar"
Posted by Jay Arthur in Jay Arthur Blog.
If you’re doing Quality Improvement, you should always be in a learning mode. If you create a safe space for people to learn (and to fail), you’re creating conditions where Quality Improvement can grow and thrive.
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Well hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“One of the barriers I find to getting people involved in Quality Improvement is they have this fear that somebody will ridicule whatever they’ve decided to try to do and make fun of their knowledge of statistics or whatever it is.
Continue Reading "Psychological Safety in Quality Improvement"
Posted by Jay Arthur in Improvement Insights.
