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The September, 2018 Money magazine article about Bethenny Frankel opens with a rant about Postmates. Frankel ordered a muffin, bagel with cream cheese and a coffee for delivery. The muffin and bagel made it, but without cream cheese or coffee.
Welcome to Hassle America where even simple things seem to be impossible.
We order lunch once a week at the office, but hardly a week goes by without some problem. Last week, Grubhub cancelled our order without telling us. Some weeks the chicken salad comes without chicken. Some weeks we’re missing a dish that was ordered.
Welcome to Hassle America.
Continue Reading "Hassle America – Bethenny Frankel"
Posted by Jay Arthur in QI Macros, Six Sigma.
I was tasked with training the leadership team of U S West, the president and his vice presidents. Here’s how I started to build rapport with the leadership team and every team afterwards.
Continue Reading "Building Rapport with Improvement Teams – Step 1"
Posted by Jay Arthur in Healthcare, Improvement Insights, Lean, Manufacturing, Service, Six Sigma.
I recently had to do some home repairs. It’s amazing what you can learn in a 3-minute video and how much time it will save you. The same is true of Lean Six Sigma. Save yourself time and rework. Learn the easy way.
Sign up for my weekly insight videos at: https://www.qimacros.com/free-resources/newsletter/
Continue Reading "Mistake-Proofing With Video Learning"
Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.
My water bill recently doubled. Turns out it’s a design flaw in my Hunter Pro-C controller.
A while back, I set some of my zones to zero minutes.
But, if I accidentally hit the minus sign one more time, the controller goes to SIX HOURS:
It was a royal hassle, but I managed to submit an improvement suggestion to Hunter:
There should be no run times below ZERO! Duh!
I had Denver Water come out to show me how to read the meter.
- Meter reader basically said: “Meter’s correct. Fix your controller” and left.
What if they spent 5 minutes helping homeowners check their controller to find the problem?
Continue Reading "Hunter Pro-C Controller Problem"
Posted by Jay Arthur in Jay Arthur Blog, Six Sigma.
Here’s how to build rapport with team members using their communication style: visual, auditory or kinesthetic.
Discover your communication style. Click here:
Continue Reading "Building Rapport with Improvement Teams – Step 4"
Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.
How can we use the same language as our team members to develop rapport and accelerate the team’s success?
Continue Reading "Building Rapport with Improvement Teams – Step 5"
Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.
I go to many improvement conferences. Most of the improvement posters are long on text but short on quality tools.
If you’re going to submit an improvement story, use the tools of quality. Here’s how:
https://www.qimacros.com/pdf/How-To-Develop-A-Kick-Butt-Improvement-Poster.pdf
Continue Reading "How To Create a Quality Improvement Poster"
Posted by Jay Arthur in Improvement Insights, QI Macros, Six Sigma.
Back when I was a software systems analyst for the phone company, my boss asked me to get requirements from one of our users. He thought it would take months to get the report he wanted. I did it in one day by using the right tool for the job. Here’s how:
Continue Reading "Agile Software Project Story"
Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Lean, QI Macros, Six Sigma.
In 1931, George Beauchamp combined a guitar with a microphone to create the first electric guitar called the “Frying Pan.” Without it, we wouldn’t have rock-and-roll, country and blues. This is how transitions begin, with a prototype that catapults transition to a new way of doing things.
Isn’t it time to start doing the same thing with Lean Six Sigma? Not amplification, but acceleration?
Continue Reading "Agile Electric Guitar Development"
Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Lean, QI Macros, Six Sigma.
