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Are We Teaching Students the Unnecessary Things?

I’m here at the IISE (Institute of Industrial and Systems Engineers) conference in Pittsburgh. One professor had been teaching students how to use Excel to create control charts, but he was beginning to feel like that was a waste of classroom time (duh!). I beat him up a little for teaching DIY Excel stuff to […]

Posted by Jay Arthur in healthcare, Lean, Manufacturing, Service, Six Sigma, Statistics.

Top Leaders Deliver Reliably

May-June 2017 HBR discusses the results of a 10-year study of what makes CEOs great. Of the four traits, number 4, Delivering Reliably, was found to be the most powerful of the four essential behaviors. Reliable CEOs were 15 times more likely to succeed. I have found that one of the most effective ways to […]

Posted by Jay Arthur in healthcare, Lean, Manufacturing, Service, Six Sigma.

Lean Insights from “The Founder” Movie

Early in the movie, the McDonald’s brothers describe how they came up with the concept for speedy service. It’s Lean. They had too many menu items, so they decide to simplify down to burgers, fries and soft drinks. (Think Lean inventory.) They go to a tennis court and use chalk to lay out a possible […]

Posted by Jay Arthur in healthcare, Lean, Manufacturing, Service.

Lean Water Work?

Denver Water sent us a letter back in October about upcoming road closures, then delayed it a month. They moved in a bunch of equipment one week. Then over a week later they jumped into action to install part of a new pipeline  just before a big snow storm. Then it was cold for a week. […]

Posted by Jay Arthur in Lean, Service.

The Great Training Robbery

October 2016 HBR article, Why Leadership Training Fails-and What to Do About It, calls the $160 Billion spent on training in the U.S. the Great Training Robbery. The authors say: “Learning doesn’t lead to better organizational performance, because people soon revert to their old ways of doing things.” Unfortunately, this is true of most Six Sigma […]

Posted by Jay Arthur in healthcare, Lean, Manufacturing, Service, Six Sigma.

Why Six Sigma Fails

Over the last 25 years, I’ve gotten to see Six Sigma failures and successes. But in spite of all of the belts trained and investments made, why isn’t product and service quality any better? Why is there so much hassle? Why aren’t more customer experiences hassle-free? I’ve developed a mental list of the most common […]

Posted by Jay Arthur in healthcare, Manufacturing, QI Macros, Service, Six Sigma.

How is a Hospital Like a Car Dealership?

I got a call from a QI Macros customer who works at  a luxury car dealership. Customers were upset because their cars were spending too long in the shop. The dealership tracked the length of stay of every car, the symptoms and barriers to getting the car done when expected. I was struck by the similarities […]

Posted by Jay Arthur in healthcare, Lean, QI Macros, Service, Six Sigma.

Most Valuable Career Skills

This month’s issue of Money Magazine discusses the 21 Most Valuable Career Skills. At the top of the list, statistical analysis increasing pay by 6.1%. Right behind statistical analysis is Data Mining at 5.1%. It’s incredibly easy to learn these two skills using QI Macros and Six Sigma. Also on the list, Customer Service Metrics […]

Posted by Jay Arthur in healthcare, Lean, Manufacturing, QI Macros, Service, Six Sigma.

ASQ 2016 Quality Tool Usage in Poster Presentations

At this years American Society for Quality World Conference in Milwaukee, winning teams improvement projects were displayed in posters in the exhibit hall. As I did at IHI in December, I took a stroke tally of the types of tools used. Like IHI, the vast majority of tools were line and bar charts, which are […]

Posted by Jay Arthur in healthcare, Manufacturing, QI Macros, Service, Six Sigma.

Lean Transformation using Agile

The May 2016 Harvard Business Review has an article about how Agile methodologies are transforming management. As an IT guy, Agile is Lean applied to software development. I wrote a book about a similar methodology called Rapid Evolutionary Development back in 1989. Both are about rapid iteration to converge on a deliverable solution when “the […]

Posted by Jay Arthur in healthcare, Lean, Manufacturing, Service.