Improvement Insights Blog

Building Rapport with Improvement Teams – Step 3

A district level manager was hopping mad about something. I decided to see if I could use pacing and leading to calm her down and get back to solving the problem to meet her needs.

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Posted by Jay Arthur in Healthcare, Improvement Insights, Lean, Manufacturing, QI Macros, Service, Six Sigma.

Building Rapport with Improvement Teams – Step 2

My boss sent me to talk to a cranky manager about a software project he wanted to do. Here’s how I used non-verbal rapport to connect with him in 30-60 seconds.

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Posted by Jay Arthur in Healthcare, Improvement Insights, Lean, Manufacturing, QI Macros, Service, Six Sigma.

Building Rapport with Improvement Teams – Step 1

I was tasked with training the leadership team of U S West, the president and his vice presidents. Here’s how I started to build rapport with the leadership team and every team afterwards.

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Posted by Jay Arthur in Healthcare, Improvement Insights, Lean, Manufacturing, Service, Six Sigma.

Building Rapport with Improvement Teams – Step 4

Here’s how to build rapport with team members using their communication style: visual, auditory or kinesthetic.

Discover your communication style. Click here:

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Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.

Building Rapport with Improvement Teams – Step 5

How can we use the same language as our team members to develop rapport and accelerate the team’s success?

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Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.

Building Rapport with an Improvement Team Critic – Step 6

Here’s how to handle the critic on your team. It’s simple:

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Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.