Rapport
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Posts tagged "Rapport"

Building Rapport with Improvement Teams – Step 3

A district level manager was hopping mad about something. I decided to see if I could useĀ pacing and leading to calm her down and get back to solving the problem to meet her needs.

 

Posted by Jay Arthur in healthcare, Improvement Insights, Lean, Manufacturing, QI Macros, Service, Six Sigma.

Building Rapport with Improvement Teams – Step 2

My boss sent me to talk to a cranky manager about a software project he wanted to do. Here’s how I used non-verbal rapport to connect with him in 30-60 seconds.

 

Posted by Jay Arthur in healthcare, Improvement Insights, Lean, Manufacturing, QI Macros, Service, Six Sigma.

Building Rapport with Improvement Teams – Step 1

I was tasked with training the leadership team of U S West, the president and his vice presidents. Here’s how I started to build rapport with the leadership team and every team afterwards.

 

 

Posted by Jay Arthur in healthcare, Improvement Insights, Lean, Manufacturing, Service, Six Sigma.

Building Rapport with Improvement Teams – Step 5

How can we use the same language as our team members to develop rapport and accelerate the team’s success?

 

Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.

Building Rapport with an Improvement Team Critic – Step 6

Here’s how to handle the critic on your team. It’s simple:

 

Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.

Building Rapport with Improvement Teams – Step 4

Here’s how to build rapport with team members using their communication style: visual, auditory or kinesthetic.

Discover your communication style. Click here:

Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.