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Improvement Insights Blog
Posts tagged "Healthcare"
Is your customer bothering you? Do they make you angry sometimes because they won’t do what you want them to do? Here’s how to think about it:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“My friend Shelle Rose Charvet wrote a book called “The Customer Is Bothering Me” and I thought that that was kind of a good thought to think about for a little bit. Do you ever get kind of angry with your customer for not doing what your customer needs to do to make life easier for you?
Continue Reading "Is Your Customer Bothering You?"
Posted by Jay Arthur in Improvement Insights, Service.
One of the challenges of the pandemic is the ongoing uncertainty. We know to wash our hands, mask our face and stay out of crowds. What can we do to take back some sense of control? Here’s what I’ve been doing.
For some of you, this may seem too “woo-woo” to digest. That’s okay. It’s just an insight from my other studies.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and QI Macros [software].
“I don’t know about you, but this whole pandemic thing’s getting a little old, but we know two things for certain: 1 – More people will get sick, and 2 – More people will die.
Continue Reading "Using Your Intuition to Stay Safe During the Pandemic"
Posted by Jay Arthur in Improvement Insights.
You don’t practice medicine the way they did 100 years ago.
Why are you implementing Quality Improvement strategies from 100 years ago?
21st Century Quality Improvement needs to be accelerated; fast, responsive and effective. QI Macros for Excel is the easiest to learn, the easiest to use, and the most affordable SPC software to implement across your entire organization.
Watch this short video to see how easy it is to accelerate your Quality Improvement:
Download a FREE 30 day trial at the link below and see for yourself how easy it is to use this powerful, affordable Quality Improvement tool:
https://www.qimacros.com/trial/30-day/
Continue Reading "QI Macros for Healthcare"
Posted by Jay Arthur in Healthcare, QI Macros.
If you’re a registered NAHQ Next 2020 attendee, you can view Jay Arthur’s showcase until October 31, 2020.
1. Click on the link below.
https://www.webcastregister.live/nahq2020/welcome
2. Click on the NAHQ Next top banner to log in. It will take you to the page below. Log in with your name and email address:
3. Once you’re logged in, visit the On-Demand Sessions and scroll to the very bottom to view Jay’s session, “Zero Harm and the Trillion Dollar Prescription.”
Continue Reading "NAHQ NEXT 2020 HQ Showcase – Jay Arthur"
Posted by Jay Arthur in Agile Lean Six Sigma, Healthcare, Jay Arthur Blog, QI Macros.
Line charts with trend lines can be misleading. They can provide a kind of “false positive” that implies improvement where there is none. Here’s why:
“Hi, I’m Jay Arthur, author of “Agile Process Innovation.”
“I go to all these trade shows and I see a lot of poster presentations but they’re using line charts and then they draw a trend line through them and then they say, “Oh, we made an improvement.” No you didn’t. If it doesn’t really fit the line very well, if your goodness-of-fit metric is less than 80%, I’m not buying it. But nobody gives me a goodness-of-fit metric called r-squared, they just show me a line graph or a bar chart and then they show a little line through it.
Continue Reading "Trends Are Not Always Improvements"
Posted by Jay Arthur in Improvement Insights.
Breast Cancer is Rare, yet we subject women to mammograms to try to detect it. False positives are 20X higher than true positives. Deming said: “Cease dependence on inspection to achieve quality.”
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified,” “Lean Six Sigma for Hospitals,” and the QI Macros [software].
“I found another interesting item in Malcolm Gladwell’s book; again, it was in the back notes. They were talking about mammograms. Breast cancer itself is really rare, it’s like less than a half of 1% of women who get a mammogram actually have cancer, so it’s like looking for a needle in a haystack.
Continue Reading "Mammograms are a Type of Inspection"
Posted by Jay Arthur in Improvement Insights.
This was a webinar presented for AAHQ members, with Jay Arthur first doing an overview on the IHI’s goal, and then going into more detail and highlighting examples on how implementing Agile Lean Six Sigma can speed an organization’s improvement process and better sustain results.
Continue Reading "7/24/20 AAHQ Trillion Dollar Prescription webinar"
Posted by Jay Arthur in Agile Lean Six Sigma, Healthcare, Webinar.
If you look at improvement project posters at quality conferences around the country, you’ll find that almost everyone is using Excel line and bar charts. Even after decades of Six Sigma training and association membership. What’s the hold up? Here’s my take:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“Every year I look at lots of improvement posters and I keep wondering, “Why isn’t anyone using the tools of Quality?” Control charts, Pareto charts, histograms… Most of them are just using plain old Excel line and bar charts. Now it might be because they don’t know about the power and beauty and how easy it can be now to do Control charts, Pareto charts and fishbones.
Continue Reading "Why Are People Using Line and Bar Charts, not Control Charts?"
Posted by Jay Arthur in Improvement Insights, Lean, Six Sigma.
Gut feel often leads to wasteful solutions to almost everything. Here’s why:
“Hi, I’m Jay Arthur author of “Lean Six Sigma for Hospitals” and the QI Macros [software].
“When I was working at U.S. West in the phone company we had a little problem in Iowa. We were doing about 12,000 repair appointments a month; that’s where they would come out and fix your landline phone. (I know you don’t have those any more but we used to have landline problems.) Anyway, customers were complaining because we would tell them we would fix their phone four days from now, so on Monday we’d tell them Thursday and so on.
Continue Reading "Punishing the Masses for the Sins of the Few"
Posted by Jay Arthur in Data Mining, Improvement Insights.
Even before COVID-19, I gave my staff digital thermometers, oximeters and blood pressure cuffs to help them monitor their health. You can too. Here’s how:
“Hi, I’m Jay Arthur, author of “Lean Six Sigma for Hospitals” and QI Macros [software].
“I don’t know about you but when I was a kid growing up and my mom needed to take my temperature we used something called a thermometer. This is actually the original box that it was in, but that’s no longer necessary right? Now we have these kind of tools which you can just buy at your local store. Once you press it and turn it on you just scan it across your head and it’ll read your temperature.
Continue Reading "Tools to Monitor Your Own Health"
Posted by Jay Arthur in Healthcare, Improvement Insights.
