Toyota's Global Data Mining

Toyota’s Global Data Mining

Last week, Toyota unveiled it’s multimillion dollar┬ásystem for gather repair reports, complaints and safety concerns from dealerships, internet sites and other sources into one system and mine that data for problems beyond the doors of the factory. The WSJ reported that EVP Shinichi Sasaki said that Toyota had succumbed to ‘Big Company Disease’.

It happens. Big or small, companies shift their focus to bottom-line benefits or growth and drop the ball on quality. But, as I’ve predicted for awhile, Toyota’s quality culture is repairing itself and resuming the quest for quality; now on a global basis.

What are you doing to monitor your quality on a global basis?

This entry was posted by Jay Arthur in Lean, Manufacturing, Six Sigma and tagged , . Bookmark the permalink. Follow comments with the RSS feed for this post.