Quality Improvement

Improvement Insights Blog

Posts tagged "Quality Improvement"

*Latest webinar: 2/12/26 QI Macros webinar

Over 40 people signed up for this webinar, with Jay Arthur demonstrating some of the software’s most frequently used tools and answering questions asked by attendees.



If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the Improvement Project Wizard or the automated Process Change Wizard), you may need to purchase an upgrade to bring your QI Macros to the current version.

Send an email to support@qimacros.com and we can help, for instance in generating a quote to upgrade all the users at your organization or just guiding you through the purchasing process.

Posted by Jay Arthur in Data Mining, Excel, QI Macros, Webinar.

12/16/25 Healthcare Data Analytics Webinar

Over 100 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.



Books that Jay may have mentioned in the video:

You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.

Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

11/11/25 Healthcare Data Analytics Webinar

Over 160 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.



Books that Jay may have mentioned in the video:

You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.

Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

9/9/25 Healthcare Data Analytics Webinar

Over 70 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.

Books that Jay may have mentioned in the video:

You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.

Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

The Antidote to a Soul-Sucking Job

Feel like you’re working in a Soul-Sucking Job? Here’s what to do about it:



Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.

“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].

“My wife and I were talking, and a lot of people talk about how they don’t want to work in a soul-sucking job… a soul-sucking job. And I will tell you, the only soul-sucking jobs I ever had were working for a manager that I just couldn’t get along with, or I was being forced to do something, that was contrary to serving the customer I was supposed to be serving.

Posted by Jay Arthur in Improvement Insights.

8/19/25 Healthcare Data Analytics Webinar

Over 70 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.



Books that Jay may have mentioned in the video:

You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.

Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

Become a Friction Fixer

You don’t always need to do a big Lean Six Sigma project. Maybe it’s enough to make things faster and easier, but in some cases, slower and harder. Here’s why:



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].

“A friend of mine recommended this book called “The Friction Project,” and they talk about how in companies… Arthur’s Law [applies]: ‘The unexamined process gets even slower, [more] sluggish, more error-prone with time.’ They talk about the idea of becoming a friction fixer.

“Now, this isn’t like the deep nested stuff that we would think about in Lean Six Sigma, but it’s how we think about every day; every day when we’re working with someone.

Posted by Jay Arthur in Improvement Insights.

Arthur’s Law of Process Improvement

Arthur’s Law: The unexamined process becomes increasingly sluggish and error-prone.

Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.



“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].

“I want to introduce you to what I call ‘Arthur’s Law.’ That’s my law, which is ‘The unexamined process becomes increasingly sluggish and error-prone.’

“Things don’t just stay [static], they just get more sluggish and more error-prone. People add more workarounds, and the workarounds cause more defects and mistakes and errors and waste and rework and lost profit and patient harm and whatever it is.

Posted by Jay Arthur in Improvement Insights.

7/15/25 Healthcare Data Analytics Webinar

Over 400 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.



Books that Jay may have mentioned in the video:

You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.

Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.

6/26/25 Healthcare Data Analytics Webinar

Over 50 people signed up for this webinar, with Jay Arthur demonstrating how to implement Healthcare Data Analytics to save time, save money, and (most importantly) save lives.



Books that Jay may have mentioned in the video:

You can view a short two-page illustrated guide to the Zero Harm – Trillion Dollar Prescription by clicking HERE.

Posted by Jay Arthur in Agile Lean Six Sigma, Data Mining, Excel, Healthcare, Lean, QI Macros, Six Sigma, Webinar.