Fear of Ridicule and What to Do About It

I’ve noticed a disturbing trend. Customers call us wanting to know all of the background about the hows, whys and formulas of a chart. I think they are afraid someone will challenge or ridicule their analysis. Here’s what I think.


This entry was posted by Jay Arthur in Improvement Insights, QI Macros, Six Sigma, Statistics and tagged , , , . Bookmark the permalink. Follow comments with the RSS feed for this post.