Do You Have QI (Quality Intelligence)?

Improvement Insights Blog

Do You Have QI (Quality Intelligence)?

There’s IQ, EQ and QI. Do You Have QI (Quality Intelligence)?

“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].

“Back when I was a kid, there was a lot of talk about IQ: Intelligence Quotient. Little tests and things to determine if you were this or that or the other thing. MENSAs were way up there, right? And then recently, along came EQ: Emotional Intelligence. How good are you with people?

“I want you to think that maybe another acronym for QI is not just “Quality Improvement,” but “Quality Intelligence.” Some people just have a natural ability to solve problems and see systems and figure out how to smooth them out. Quality Intelligence, right?

“What do we want to do? We want to find those people, we want to nurture them, we want to develop our own Quality Intelligence.

“So, that’s my Improvement Insight for this week: What’s your QI? I don’t care about your IQ, your EQ will help you with teams, but I’m more concerned about your QI – your Quality Intelligence. Can you help simplify, streamline, optimize and improve every aspect of the world you live in?

“Let’s go out and improve something this week.”

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