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I’m here at ASQ World in Seattle, 2018. As usual, I went through the team presentations to look for quality tool usage. The results are dismal. Mainly line and pie charts.

To paraphrase Steve Jobs, watching people do Six Sigma projects with plain line, bar and pie charts is like watching a man kick a whale across the beach with his bare feet.
Get QI Macros and start using the tools of Quality. Join my Quality Improvement Movement.
Continue Reading "Shortage of Quality Tools at ASQ"
Posted by Jay Arthur in Lean, QI Macros, Six Sigma.
In Win Bigly, Scott Adams describes confirmation bias as the human tendency to irrationally believe new information that supports your existing world view even when it doesn’t. Leaders, managers and team members all think they know the solution to a given problem, even when they don’t. Here’s how confirmation bias can screw up your improvement project.
Join the Agile Lean Six Sigma Movement.
Continue Reading "Confirmation Bias in Lean Six Sigma"
Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.
I’ve noticed a disturbing trend. Customers call us wanting to know all of the background about the hows, whys and formulas of a chart. I think they are afraid someone will challenge or ridicule their analysis. Here’s what I think.
Continue Reading "Fear of Ridicule and What to Do About It"
Posted by Jay Arthur in Improvement Insights, QI Macros, Six Sigma, Statistics.
A typical company suffers from 33% waste and rework.
Eliminate the waste and rework with Lean Six Sigma and it will be great for the Earth.
Continue Reading "Earth Day and Lean Six Sigma"
Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.
Based on certification exams, some ASQ Division members lack skills in Quality Tools. If ASQ members are lacking skills with quality tools, how much can we expect of everyone else?
Continue Reading "Quality Tools – Skill Shortage"
Posted by Jay Arthur in Improvement Insights, QI Macros, Six Sigma.
I keep seeing a lot of control charts that use quarterly data. That means it could take five years to get 20 data points for a control chart.
How often should you measure?
Continue Reading "How Often Should You Take Measurements for Control Charts?"
Posted by Jay Arthur in Improvement Insights, QI Macros, Six Sigma.
Does Lean Six Sigma seem like an April Fool’s joke?
Why doesn’t it seem to work sometimes?
Continue Reading "Lean Six Sigma – April Fools!"
Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.
You don’t have to be Irish or lucky to be successful. You can make your own luck using Lean Six Sigma.
Continue Reading "St. Patrick’s Day – Luck of the Lean Six Sigma"
Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.
Does Daylight Savings Time save us anything, or is it costing lives?
Continue Reading "Daylight Savings Time – Six Sigma Project"
Posted by Jay Arthur in Improvement Insights, QI Macros, Six Sigma.
In the book, The Case Against Education: why the Education System is a Waste of Time and Money, author Bryan Caplan argues that, beyond reading, writing and basic ‘rithmatic, “most of what people learn in high school and college is unnecessary and quickly forgotten.”
I would argue that the same is true of Six Sigma; most of what people learn is unnecessary and quickly forgotten.
Peter Coy’s book review in Bloomberg BusinessWeek (January 22, 2018), states that many students struggle with algebra and drop out. City University of New York colleges are “experimenting with alternatives to conventional math because it’s a ‘killing field’ for many students,” says Chancellor James Milliken.
Continue Reading "Six Sigma Formulas Cause Math Phobias"
Posted by Jay Arthur in Improvement Insights, QI Macros, Six Sigma.