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Improvement Insights Blog
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The September, 2018 Money magazine article about Bethenny Frankel opens with a rant about Postmates. Frankel ordered a muffin, bagel with cream cheese and a coffee for delivery. The muffin and bagel made it, but without cream cheese or coffee.
Welcome to Hassle America where even simple things seem to be impossible.
We order lunch once a week at the office, but hardly a week goes by without some problem. Last week, Grubhub cancelled our order without telling us. Some weeks the chicken salad comes without chicken. Some weeks we’re missing a dish that was ordered.
Welcome to Hassle America.
Continue Reading "Hassle America – Bethenny Frankel"
Posted by Jay Arthur in QI Macros, Six Sigma.
I recently had to do some home repairs. It’s amazing what you can learn in a 3-minute video and how much time it will save you. The same is true of Lean Six Sigma. Save yourself time and rework. Learn the easy way.
Sign up for my weekly insight videos at: https://www.qimacros.com/free-resources/newsletter/
Continue Reading "Mistake-Proofing With Video Learning"
Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.
Another great webinar where Jay Arthur shows some of the capabilities of QI Macros to a group of folks who signed up and attended.
Some were familiar with the software and already use it, and some had not yet begun to use it; all were interested in learning new ways that QI Macros can help them with their Quality Improvement efforts. (You can hear him answering questions typed in by webinar attendees.)
If you saw a feature demonstrated in the webinar that might have been added to QI Macros after the version you’re using (for instance, the automated Value Stream Map), you may need to purchase an upgrade to bring your QI Macros to the current version.
Continue Reading "8/14/18 QI Macros Webinar"
Posted by Jay Arthur in Data Mining, Excel, QI Macros, Webinar.
Designing a product or service requires conceptual integrity. Here’s how I did it.
Continue Reading "Mythical Man Month – Conceptual Integrity"
Posted by Jay Arthur in Improvement Insights, QI Macros.
Here’s how to build rapport with team members using their communication style: visual, auditory or kinesthetic.
Discover your communication style. Click here:
Continue Reading "Building Rapport with Improvement Teams – Step 4"
Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.
How can we use the same language as our team members to develop rapport and accelerate the team’s success?
Continue Reading "Building Rapport with Improvement Teams – Step 5"
Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.
I go to many improvement conferences. Most of the improvement posters are long on text but short on quality tools.
If you’re going to submit an improvement story, use the tools of quality. Here’s how:
https://www.qimacros.com/pdf/How-To-Develop-A-Kick-Butt-Improvement-Poster.pdf
Continue Reading "How To Create a Quality Improvement Poster"
Posted by Jay Arthur in Improvement Insights, QI Macros, Six Sigma.
It looks like you’ve clicked on a link to learn about signing up for a webinar that’s already happened.
No worries, you can click HERE to find out about the next live webinar…
or you can click HERE to view a webinar that’s been recorded.
Continue Reading "Well, shoot! Looks like we missed each other!"
Posted by Jay Arthur in Jay Arthur Blog, QI Macros.
Back when I was a software systems analyst for the phone company, my boss asked me to get requirements from one of our users. He thought it would take months to get the report he wanted. I did it in one day by using the right tool for the job. Here’s how:
Continue Reading "Agile Software Project Story"
Posted by Jay Arthur in Agile Lean Six Sigma, Improvement Insights, Lean, QI Macros, Six Sigma.
