Improvement Insights Blog
Information Blindness
Charles Duhigg, in his book Smarter, Faster, Better, describes a condition he calls “information blindness.” When faced with too much information, people shut down because they don’t know what to do with it.
I find this is true in most companies. They collect tons of data, but can’t “winnow” the data down into the vital few bits of information that would transform their business. What I invariably do is use PivotTables, control charts and Pareto charts to find the “vital few” bits that tell us exactly where to find and fix the problems that cause over half of the waste, rework and lost profits.
It’s not hard, but few people seem to know how to do it. Learn more at www.lssyb.com.
