Many people tell us that they have QI Macros, but they don’t know how to use it. Make a resolution to learn how! Here are my suggestions.
“Hi, I’m Jay Arthur and… it’s 2020. How did that happen? A new year; a new decade. Seems like just yesterday everybody was worried about Y2K. Somebody out there is thinking, “What’s Y2K?” That was a thing that happened back in the year 2000… you probably forgot all about it, but I’ve been at this for over twenty years now in the software field around Quality Improvement, so I’ve seen a lot of things.
Continue Reading "2020 New Years Resolution Part 1 – Learn One Tool Per Month"
Posted by Jay Arthur in Improvement Insights, Lean, QI Macros, Six Sigma.
Does Your Root Cause Analysis Fail The Last Why Because It Presupposes A Solution?
Continue Reading "Solutions Masquerading as Root Causes"
Posted by Jay Arthur in Improvement Insights, Six Sigma.
After the recent terrorist attempt on Northwest Airlines Flight 253, some zealous, knee-jerk root cause analysis led to simple, easy-to-understand, wrong-headed countermeasures: passengers shouldn’t be able to get up during the last hour of any flight, anywhere.
Punishing millions of passengers to protect against a few extremists is a bad countermeasure stemming from bad root cause analysis. Random screenings of elderly women who have had knee replacement surgery or young children, a sampling technique, also seems to be silly.
Root cause analysis should get to the root of the problem: Why was a known extremist allowed to board any flight, anywhere?
Continue Reading "Bad Root Cause Analysis and Countermeasures"
Posted by Jay Arthur in Six Sigma.
