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After a hundred years, people still aren’t using control charts. Here’s why:
Download my free eBook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Well hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“Control charts just turned a hundred years old, but if you look at the adoption rate for control charts it’s been pretty flat. You see it mainly in manufacturing, you don’t see it much in healthcare.
“We attend two big healthcare quality conferences: At the Magnet conference, out of hundreds of posters, 89% use line and bar charts (which I consider to be last-century technology).
Continue Reading "Why Aren’t People Using Control Charts? A Root Cause Analysis"
Posted by Jay Arthur in Improvement Insights.
What do you need to win 80% of the time? Here’s a surprising answer from analysis of top tennis pros.
“Well hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“I get the… American Statistical Association’s magazine, and they had kind of an interesting article about tennis, of all things. It turns out that people like Federer and Nadal and Djokovic and everybody else win 80% of their matches, but they only win slightly more than half of the points they played. So Federer and Nadal and Djokovic, their win percentage were 54% of the points; Andy Murray: 53%; Pete Sampras: 54% and Andre Agassi: 53%.
Continue Reading "Business Lessons from Tennis Pros"
Posted by Jay Arthur in Improvement Insights.
The U.S. has a shortage of 500,000 nurses. It also has a shortage of Quality Improvement experts. Here’s what to do about it.
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“My friend LeAnn Thiemann wrote the book “Chicken Soup for the Nurse’s Soul,” and she has a whole platform which she’s been working on for a long time, because we’re short about a half a million nurses in the United States of America… a half a million.
Continue Reading "Nursing Shortage and Quality Improvement"
Posted by Jay Arthur in Improvement Insights.
Heat Maps cause wild goose chases which lead to poor decisions and bad outcomes. Control Charts are the antidote. Here’s why:
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” “Agile Process Innovation”and QI Macros [software].
“I still find that people out there are still trying to use heat maps to notice when things are shifting. Heat maps are like a snapshot of any given space-time, monthly, weekly, whatever it is, of what may be out of whack or in whack compared to certain goals somebody set somewhere.
Continue Reading "Control Charts vs Heat Maps"
Posted by Jay Arthur in Improvement Insights.
Most people are still using line and bar charts to measure performance. Line and bar charts, especially ones with trendlines harm your customers and your company. They harm patients and hospitals. Here’s why:
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“Are line and bar charts harming your company, your hospital, your whatever (your country, even)? Line charts are really good for tracking overall trends like reduction in infant mortality, increase in world literacy rates, but [they’re] not very good for detecting what’s going on in your company.
Continue Reading "Are Line and Bar Charts Harming Your Customers and Company?"
Posted by Jay Arthur in Improvement Insights.
All too often I hear people say: “It’s just human error.” No it’s not. Here’s why:
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“I was talking to somebody the other day, and we were talking about things in general, and they said, “Well, you know, it’s just human error.” And I said, no, stop. There’s no such thing as human error.
“Now, I know that’s a limiting sort of thought, but I believe that systems let people make mistakes.
Continue Reading "Human Error and System Design"
Posted by Jay Arthur in Improvement Insights.
There’s an invisible cost associated with poor quality: no customers. In healthcare, it’s called LWBS. Here’s what that stands for, and what it could mean for your business:
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Hi, I’m Jay Arthur, author of “Lean Six Sigma For Hospitals” and QI Macros [software].
“One of the things nobody thinks about is the invisible cost of Quality: no customers.
“I’ve been seeing dermatologists (I grew up in Tucson, Arizona, where it’s always sunny),I’ve been seeing a dermatologist for many years, and I was seeing the doctor for a while, and then I got punted down to a PA, who I really liked.
Continue Reading "The Invisible Cost of Quality in Healthcare"
Posted by Jay Arthur in Improvement Insights.
If you’re doing Quality Improvement, you should always be in a learning mode. If you create a safe space for people to learn (and to fail), you’re creating conditions where Quality Improvement can grow and thrive.
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Well hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“One of the barriers I find to getting people involved in Quality Improvement is they have this fear that somebody will ridicule whatever they’ve decided to try to do and make fun of their knowledge of statistics or whatever it is.
Continue Reading "Psychological Safety in Quality Improvement"
Posted by Jay Arthur in Improvement Insights.
After WWII, Deming had to turn to Japan to spread the gospel of quality. I often feel empathy and sympathy for his struggles to bring quality improvement to the world.
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Well hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“I have sympathy for W. Edwards Deming. He learned Quality Improvement at Western Electric with Shewhart back in the ‘20s and ‘30s. And then all of those tools were used in World War II. But after World War II, he was sort of a pariah.
Continue Reading "Sympathy for Deming"
Posted by Jay Arthur in Improvement Insights.
The steps of 5S include things that we can do in our everyday lives with our workplaces, our house, our neighborhood. When you do that, I think it makes the world a better place for everyone.
Download my free ebook, Agile Process Innovation-Hacking Lean Six Sigma for Results.
“Well hi, I’m Jay Arthur, author of “Lean Six Sigma Demystified” and QI Macros [software].
“Many, many years ago, a friend of mine and I went to Hong Kong because I’d read the book “Tai-Pan,” and I really wanted to see Hong Kong back before it became part of China.
Continue Reading "5S Your Environment and Not Just Your Work Area"
Posted by Jay Arthur in Improvement Insights.
