Pacing and Leading – Lean Six Sigma Moneybelt

Improvement Insights Blog

Posts tagged "Pacing and Leading"

Building Rapport with Improvement Teams – Step 3

A district level manager was hopping mad about something. I decided to see if I could use pacing and leading to calm her down and get back to solving the problem to meet her needs.

Posted by Jay Arthur in Healthcare, Improvement Insights, Lean, Manufacturing, QI Macros, Service, Six Sigma.